Senior Operations Head, Gen AI Platforms and Solutions

Role Overview: As an Operations Leader for PepsiCo's Gen-AI platforms, including PepGenX and Agent Factory, your primary objective is to establish and lead a centralized operations function. Your role will involve ensuring platform reliability, incident management, vendor performance, and operational excellence across all sectors. It is crucial to sustain enterprise-scale AI adoption by overseeing 24x7 monitoring, ServiceNow-based workflow automation, and cloud FinOps. Collaboration with engineering, product, and vendor teams will be essential to maintain high availability, security, and performance at scale. Key Responsibilities: - Manage 24x7 uptime and incident management through a dedicated Gen-AI Command Centre - Accountable for scalable platform monitoring and alerting across PepGenX, Agent Factory, and LLM stacks - Integrate with ServiceNow for workflows, change control, and audit trails - Ensure vendor accountability and contractor performance governance for cost efficiency and platform FinOps using Azure-native tools - Uphold enterprise security, compliance, and operational SLAs as Gen-AI becomes business-critical Qualification Required: - Minimum of 12 years of experience in IT operations, with a specific focus on AI/ML systems and cloud infrastructure - Proven expertise in setting up and managing command centers or NOCs for large-scale platforms - Deep knowledge of Azure cloud services, including monitoring, security, and FinOps tools - Extensive experience with ServiceNow, particularly in incident management, change control, and automation workflows - Strong understanding of ML and data science operations, including model deployment and monitoring - Demonstrated ability to manage contractors and third-party vendors effectively - Excellent problem-solving skills and the ability to make decisions under pressure - Strong leadership and communication skills for managing cross-functional teams (Note: Omitting any additional details of the company mentioned in the JD),