Salesforce Developer

Job Title: Salesforce Developer

Job Purpose:

• This role is crucial for maintaining the stability and performance of Salesforce ecosystem

Responsibilities:

• Provide timely and effective support to end-users experiencing technical issues with Salesforce and associated applications.
  
• Investigate, troubleshoot, and resolve escalated incidents, documenting root causes, solutions, and preventative measures.
  
• Fulfill service requests, including user management, data updates, basic configuration adjustments, and testing of Salesforce critical updates (currencies, custom metadata).
  
• Provide specialized support for Salesforce integrations with Outlook/Google Suite, Single Sign-On (SSO), MuleSoft APIs, and other connected systems.
  
• Analyze and assess the feasibility of change requests, providing high-level solution overviews, detailed effort estimations, and recommendations to business leaders.
  
• Proactively identify potential issues and areas for improvement within the Salesforce platform, suggesting solutions for increased robustness and efficiency.
  
• Foster strong relationships with support teams, providing guidance, training, and knowledge transfer.
  
• Maintain accurate and comprehensive documentation of all support activities, including incident reports, service request logs, and change request assessments.
  
• Participate in the entire application lifecycle, focusing on coding and debugging.
  
• Perform unit tests to optimize performance.
  
• Assist in configuring Salesforce integrations, flows, and permissions to meet user needs.
  
• Work with developers to implement customizations and enhancements to Salesforce objects, workflows, and processes.
  

Qualifications:

• Bachelors/Masters degree in Computer Science, Engineering, or equivalent industry experience.
  
• Minimum of 5 years of progressive experience in Salesforce delivery management, business analysis, and technology.
  
• 2+ years of experience providing L3 Salesforce support in a complex enterprise environment.
  
• Deep understanding of Salesforce Sales Cloud, Service Cloud, Field Service, and Marketing Cloud.
  
• Proven experience with Salesforce configurations, customizations, Visualforce, Lightning Web Components (LWC), Aura components, web services, SOQL, Visualforce, Visual Studio Code/Eclipse IDE, Data Loader, Reports, and Dashboards.
  
• Strong integration experience, specifically with Outlook/Google Suite, SSO, and MuleSoft.
  
• Hands-on experience with source control tools.
  
• Knowledge and experience with Salesforce static code analysis tools.
  
• Knowledge of CI/CD tools, MuleSoft, or integration with 3rd-party systems (e.g., SAP) is a plus.
  
• Familiarity with Agile and SDLC methodologies.
  
• Excellent analytical, problem-solving, and troubleshooting skills.
  
• Outstanding communication, interpersonal, and collaboration skills.
  
• Ability to work independently and as part of a distributed team.
  
• Salesforce certifications (Platform Developer I, II, Administrator, Platform App Builder, Service Cloud Consultant) are highly desirable.