Salesforce Developer

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

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Your Role Accountabilities: 

SALESFORCE DEVELOPMENT

• Design, develop, and maintain custom solutions across Salesforce Clouds (Service, Commerce, Marketing, and Sales).  

• Create and optimize Salesforce Lightning components, Apex classes, Visualforce pages, and Flows. 

INTEGRATION MANAGEMENT

• Build and manage integrations between Salesforce and external systems using MuleSoft.  

• Ensure data synchronization and seamless workflows across platforms.  

CONTACT CENTER IMPLEMENTATION

• Configure and enhance Salesforce Service Cloud to support contact center operations, including omnichannel capabilities, case management, and live agent tools.  

• Collaborate with stakeholders to align contact center workflows with business goals.   

• Configure and enhance Salesforce voice through Amazon connect 

EINSTEIN AI DEPLOYMENT

• Implement and optimize Einstein AI for predictive analytics, lead scoring, and customer insights.  

• Leverage Einstein Bots and recommendations to enhance customer interactions and automate tasks.   

COLLABORATION & SUPPORT

• Work closely with business analysts, administrators, and stakeholders to translate requirements into technical specifications.  

• Troubleshoot and resolve issues to ensure system stability and performance. 

Qualifications & Experiences: 

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience 

• 3+ years of hands-on experience with Salesforce development and customization 

• Expertise in Service Cloud, Commerce Cloud, Marketing Cloud, and Sales Cloud, Salesforce Voice 

• Experience with MuleSoft Anypoint Platform for integration development 

• Proficiency in Apex, Lightning Web Components, SOQL, and Salesforce APIs (REST/SOAP) 

• Strong understanding of Salesforce data model, workflows, and security configurations 

• Familiarity with Einstein AI features like Einstein Bots, predictive analytics, and recommendations 

• Experience in implementing contact center solutions using Salesforce 

• Experience in Service Cloud voice on the Salesforce side and Amazon Connect side 

Not Required but preferred experience: 

• Salesforce certifications in relevant modules (e.g., Salesforce Developer, Service Cloud Consultant, or Marketing Cloud Consultant) 

• Knowledge of agile methodologies and DevOps tools (e.g., Git, Jenkins, or Copado) 

• Experience with Tableau 

How We Get Things Done…