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Provana
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Process Analyst - Dispute Management

Process Analyst - Dispute Management

Provana

1 - 3 years

0 - 3 Lacs

noida

Posted:1 week ago| Platform:

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Skills Required

fluent english us process strategic thinking logical approach spoken english excellent verbal and written communication skills analytical ability analytical skills problem solving

Work Mode

Work from Office

Job Type

Full Time

Job Description

PROVANA

Responsibilities:

Review dispute files received daily, ensuring adherence to client SOPs and guidelines.
Investigate disputes thoroughly, ensuring accuracy and compliance with established procedures.
Conduct various internal audits to ensure compliance with regulatory rules, client requirements, and internal policies.
Ensure accounts that impact consumers or are subject to regulations are properly handled.
Ensure all processes comply with relevant regulations, including those that touch consumers or are governed by specific rules.
Identify any discrepancies or non-compliance issues and recommend corrective actions.
Maintain clear documentation of dispute investigations and audit findings.
Prepare reports summarizing findings, actions taken, and any areas of concern.

Key Skills:

Attention to detail and analytical thinking.
Familiarity with regulatory rules and procedures (if industry-specific, knowledge of relevant regulations like FDCPA, GDPR, etc.).
Strong communication skills to report findings and coordinate with internal teams.

Preferred Candidate Profile:

Graduation in any stream is mandatory.
Should have proficiency in Typing (30 WPM with 97% of accuracy)
Should be flexible with 24*7 shift.
Freshers can apply

Perks and Benefits:-

One way cab(Drop).
One Time Meal.
PF/ESIC.
Lucrative performance based incentives & Bonus.(Depending upon Businesses)

Interested candidates can come directly as walk-ins in A-5, Sector 6, Noida in between 12 - 5 PM.

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