360 Problem Resolution Jobs - Page 2

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all...

Role Overview: You will be a proactive and customer-focused IT Support Executive responsible for providing technical support to ensure smooth IT operations and user satisfaction. Your role will involve responding to user inquiries, managing IT service desk tickets, setting up workstations, administering user accounts, maintaining IT inventory, ensuring compliance with IT policies, and conducting user training sessions. Key Responsibilities: - Respond to user inquiries and provide technical support both remotely and on-site. - Monitor and manage IT service desk tickets for timely resolution. - Set up new workstations and manage IT onboarding processes. - Administer user accounts, access right...

Job Description: As a Production Scheduler, your primary responsibility will be to develop and maintain a dynamic production schedule to efficiently meet customer demands. You will collaborate closely with procurement, manufacturing, and logistics teams to ensure a seamless workflow and timely delivery. Your role will also involve evaluating and optimizing production capacities, identifying potential production challenges, and developing contingency plans to mitigate risks. Effective communication with relevant departments, strict adherence to quality standards and safety regulations, and continuous improvement of processes will be key aspects of your job. Additionally, you will manage lead ...

Role & Responsibilities Design, build, and maintain efficient, reusable, and reliable C++ code Implement performance and quality modules Identify bottlenecks and bugs, and devise solutions to these problems. Help maintain code quality, organization, and automatization/li> Lead a team of 3 to 8 people comprising module leader with a strong focus on delivery and coaching. Knowledge, Desired Skills, Qualifications, Experience: 7+ years of experience in developing software Strong & extensive exposure to C++ programming and application development Deep understanding and extensive experience of applying advanced object-oriented design and development principles Experience in applying software desi...

As an Assistant Manager - Operations at Barclays, you will spearhead the evolution of the digital landscape, driving innovation and excellence. Your role will involve harnessing cutting-edge technology to revolutionize digital offerings, ensuring unparalleled customer experiences. **Key Responsibilities:** - Utilize expert knowledge of MS Office, specifically advanced PPT and Excel capabilities, combined with excellent communication skills, both written and oral. - Exhibit strong organizational skills to prioritize tasks, manage/escalate issues, and swiftly create presentations for leadership. - Demonstrate awareness of Group Compliance policies and procedures, along with a thorough understa...

Description: Location- Bangalore Year of exp- 5 to 7 Years Requirements: Design, develop, and maintain automated test scripts using Python with Pytest and Behave frameworks. Execute automated tests, analyze results, and identify software defects. Collaborate with development and QA teams to define test strategies and develop comprehensive test plans. Integrate automated tests into CI/CD pipelines to ensure continuous quality assurance. Maintain and enhance existing automation frameworks for efficiency and scalability. Participate in code reviews to ensure test coverage and improve code quality. Generate detailed test reports and provide actionable metrics to stakeholders. Work closely with d...

Roles and Responsibilities Responsible for availability of SAP landscape servers, including connectivity, duly coordinating with cloud partner and internal IT/Network & Security team. Responsible for SAP users access management as per defined SOPs. Responsible for ensuring backups, DR sync, conduct of mock drills in SAP domain as per defined policies/SOPs. Responsible for tickets resolution under SAP category as per IT Helpdesk SLAs. Responsible for ensuring smooth flow of day-to-day SAP operations by coordinating with all stakeholders. Ensures effective collaboration and communication with all the department CTMs/SMEs to understand user access needs and provide appropriate solutions. Assist...

As the Senior Implementation Project Manager at Zaggle, you will be responsible for implementing Zaggle Expense Management Solution. You will be an Individual Contributor with coaching and mentoring responsibilities to the team members. Your role includes ensuring that the team members are fully trained on the product and processes, following the implementation methodology, and maintaining strong product knowledge while implementing Zaggle services. Additionally, you will identify opportunities to improve processes to reduce deployment timeframe while achieving targeted client survey results. **Key Responsibilities:** - Serve as an internal role model through leadership, active communication...

Role Overview: As a Customer Support Representative, you will be responsible for engaging with customers through various channels such as phone, email, chat, or in-person to address their queries, concerns, and requests. You will need to develop a deep understanding of the company's products, services, policies, and procedures to provide accurate information to customers. Your role will involve listening to customer issues, resolving them promptly while ensuring a high level of customer satisfaction. Effective communication with customers, colleagues, and other departments, as well as maintaining detailed records of interactions, will be key aspects of your responsibilities. Key Responsibili...

Role Overview: As an SAP Integration Engineer at Maersk, you will play a crucial role in enhancing the day-to-day operation and support of Maersk's SAP environment, which includes systems, tools, and applications. Your main responsibilities will revolve around ensuring the stability and integrity of these systems while consistently striving to enhance customer service levels and platform stability. This position provides you with the chance to make a significant impact within our organization by enhancing SAP services and improving the overall customer experience. Key Responsibilities: - Define, enhance, and develop roadmaps for platforms and operational flows that require improvement and st...

About uTrade Solutions : uTrade is a FinTech company providing multi-asset full suite trading platform, low latency algos engine risk management and DMA FIX gateway. Our products are widely used by global financial institutions including Brokers, Algo Firms, Banks, Stock Exchanges, Fund Managers and their end customers. Roles and Responsibilities : i. Provide trouble shooting and problem resolution assistance in areas of expertise to customers. ii. Client interaction - collects the client requirement, understand the functionality, analyze the impact and explain to Development team. iii. Client on-boarding making understand software functionality and features. iv. Remote-access and support th...

Role Overview: As the Front Desk Supervisor, your primary responsibility will be overseeing daily front desk operations and ensuring optimal staff performance. You will be tasked with managing guest check-ins and check-outs efficiently and in a timely manner. Handling escalated guest complaints with professionalism and resolving issues effectively will be crucial aspects of your role. Key Responsibilities: - Manage guest check-ins and check-outs efficiently. - Handle escalated guest complaints with professionalism. - Train, mentor, and evaluate front desk team members. - Monitor room availability and coordinate with housekeeping for room readiness. - Maintain accurate records of reservations...

In this role, you will be responsible for developing scalable and cost-effective processes for validation and commercial manufacture. Your key duties will include: - Providing line-level leadership and management coordination of resources for laboratory activities - Ensuring timely project completion to meet company revenues and client satisfaction targets - Supporting the Regulatory department for filing DMFs and other dossiers - Validating ongoing projects successfully and managing the life cycle of existing products You will also be tasked with: - Ensuring operational safety and efficiency - Maintaining quality and regulatory compliance - Driving continuous improvement initiatives - Overs...

As a part of Wipro, you will play a crucial role in providing technical support to the process and ensuring timely resolution of client issues to meet process SLAs. - Managing transactions - Addressing incoming help requests from clients via telephone and email - Documenting end user information and problem details - Updating availability in the system - Tracking and recording all queries and resolutions - Following standard procedures to resolve client issues - Accessing internal knowledge bases for effective problem resolution - Maintaining self-help documents for customers To excel in your role, you will need to: - Deliver excellent customer service by diagnosing and troubleshooting clien...

As a Client Coordinator, you will play a crucial role in managing client relationships, ensuring their satisfaction, and facilitating service delivery. Your professionalism and interpersonal skills will be essential in meeting client expectations effectively. Key Responsibilities: - Act as the main point of contact for assigned clients - Assist with client onboarding procedures including collecting necessary documentation and scheduling meetings - Maintain regular communication with clients to understand their requirements and expectations - Collaborate with internal teams to ensure prompt and successful delivery of solutions aligned with client objectives - Address client inquiries, resolve...

Role Overview: As a customer service representative in the automotive industry, your primary responsibility will be to greet customers warmly, attentively listen to their vehicle concerns, and recommend appropriate services that align with their needs. You will excel in providing accurate cost estimates, explaining service options in a clear manner, and efficiently scheduling service appointments to meet customer expectations. Your role will involve maintaining open communication channels with customers throughout the service process, keeping them updated on the progress of their vehicle and providing expected completion times. Collaboration with technicians and parts departments is crucial ...

As an experienced IT Support Manager, your primary objective is to lead and manage the IT support team to ensure consistent, high-quality service delivery and customer satisfaction. You will oversee escalated technical issues promptly, maintain optimal response times, and implement comprehensive IT support policies and procedures. Your role will also involve ensuring robust security of IT systems through proactive monitoring and threat assessment. - Lead and manage the IT support team to ensure consistent, high-quality service delivery - Oversee escalated technical issues promptly and maintain optimal response times - Implement comprehensive IT support policies and procedures - Ensure robust...

As an Analyst at AHEAD, you will be an integral part of the Managed Services team, providing essential system support for desktop hardware, operating systems, and applications. Your role will involve handling daily tasks such as installation, modifications, troubleshooting system and end-user issues, and serving as the primary point of contact for customers regarding monitoring and job scheduling within the customer environment. You will also be responsible for managing user accounts, performing limited desktop maintenance, conducting research, and developing effective solutions while considering operational policies and information assurance requirements. - Taking client phone calls from th...

In this role at EY, you will have the opportunity to build a career tailored to your uniqueness. With our global reach, supportive environment, inclusive culture, and cutting-edge technology, you will have the resources to become the best version of yourself. Your individual voice and perspective are essential in contributing to EY's continuous improvement. Join us in creating an exceptional experience for yourself while contributing to a better working world for all. **Role Overview:** As an OFSAA Senior, your responsibilities will revolve around leading and overseeing OFSAA implementation and consulting projects. You will be tasked with managing engagements at the practice level and drivin...

As a Cloud Managed Services Engineer (L3) at NTT DATA, you play a crucial role in providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your responsibilities include maintaining a high level of service to clients through pre-emptive incident and resolution activities, product reviews, operational improvements, and quality assurance. Your ultimate objective is to ensure zero missed service level agreement (SLA) conditions by managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. You exercise considerable judgment and independent analysis while adhering to de...

As a Reliability Engineer II at MasterCard, your primary responsibility is to provide 24x7x365 communication support for the global infrastructure. You will be delivering clear, succinct, and informative communications regarding Incident status to a diverse set of audiences, including Customers, internal partners, and Executives. Collaboration with technical partners and business contacts will be necessary to ensure effective communication. Your focus will be on offering a world-class customer experience and integrating new products into existing B2B support models. Your ability to influence change, drive improvements in customer experience, and enhance situational awareness of Incidents wil...

**Job Description:** As a valuable member of the team, your primary responsibilities will include onboarding and training customers to ensure seamless product adoption. You will be tasked with building strong relationships with customers and maintaining regular communication to address any concerns they may have and resolve issues promptly. Monitoring customer progress and ensuring goal achievement will also be a key part of your role. - Onboard and train customers for seamless product adoption - Build strong relationships with customers - Maintain regular communication to address concerns and resolve issues promptly - Monitor customer progress and ensure goal achievement Additionally, you w...

Role Overview: As a Senior Associate Delivery Consultant, you will independently operate with some guidance to ensure the delivery of high-quality work products to project teams or customers, aligning with Oracle methodologies and practices. Your role involves carrying out standard duties with some flexibility to implement Oracle products and technology in accordance with customer requirements. Key Responsibilities: - Consulting with customers throughout implementations to provide them with customized upgrades, encompassing testing, training, and the creation of customer-specific designs using appropriate tools. - Actively participating in the complete solution build, taking ownership of the...

Role Overview: You will be responsible for managing the Site ESD Staff and Work Functions at Micron Technology. Your role will involve driving efficiency in work processes, identifying and monitoring key performance indicators (KPIs) for the ESD program, establishing a proactive quality control culture within the site, managing workforce development and documentation functions, ensuring effective training and documentation of site ESD systems and resources, engaging with the customer base, planning for future ESD requirements, developing relationships with all groups, communicating external customer expectations, participating in customer audits, and articulating Micron's ESD position. Key R...

As a TCW Rates Application Support Specialist - Macro Trade Capture Next Gen at Barclays, you will be at the forefront of driving innovation and excellence in the digital landscape. Your role will involve harnessing cutting-edge technology to revolutionize digital offerings and ensure unparalleled customer experiences. Key Responsibilities: - Provide expert-level L3 support for Next Gen systems in the macro trade capture division. - Conduct deep hands-on investigation and debugging of complex production issues. - Step through code, analyze logs, and perform root cause analysis for system incidents. - Work closely with RTB (Real-Time Business) teams to ensure smooth transition and knowledge s...