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Java Service Manager

Java Service Manager

Cognizant

3 - 7 years

0 Lacs

chennai all india

Posted:21 hours ago| Platform: Shine logo

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Skills Required

disaster recovery database management incident management automation monitoring tools change management problem management root cause analysis incident analysis sop creation system continuity plan batch troubleshooting real time troubleshooting service improvements application health check patching upgrades sop creation service catalogues

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for providing technical and functional expertise as an L2 application support tech lead. Your role will involve offering technical support for tasks that are not resolved by the Service Monitoring team and require knowledge of the technology and application. Additionally, you will be accountable for ensuring quick restoration of services through application-level analysis and troubleshooting, which may involve configuration changes and workarounds. Root cause analysis (RCA) of incidents and escalation of tickets to L2 Application Ownership team / L3 agile feature development teams for code fixes will also be part of your responsibilities. You will create Standard Operating Procedures (SOPs) for repeatable incidents and tasks, which will then be shifted to the Service Monitoring team for handling. Furthermore, you will be part of the Special Working And Tactics (SWAT) team to drive Rapid Response Team (RRT) calls and manage communication. Conducting RCAs of repeatable incidents and creating Pull Requests (PRs) for permanent code fixes by feature development teams, as well as updating Service Catalogues/Knowledge Repository, will also be crucial aspects of your role. Key Responsibilities: - Repetitive incident analysis - SOP creation of incidents - Provide support in the execution of System Continuity Plan / Disaster Recovery (SCP/DR) - Updating the knowledge repository - Troubleshooting batch-based issues - Real-time system/messages troubleshooting - Managing database/service credentials (validation only) - Handling critical/high incidents and ensuring closure - Identifying opportunities for continuous service improvement and recommending automation - Conducting application health checks and validating patching & upgrades (CTASK) - Providing basic configuration support for monitoring tools and validating alerting - Performing manual validations for infra/certs/passwords rotation, and/or using smoke tests - Creating, implementing, and validating Standard Changes - Handling Problem Management PIR-related tasks and monitoring (PTask) Qualifications Required: - Technical expertise in application support - Experience in root cause analysis (RCA) of incidents - Strong communication and problem-solving skills - Ability to work effectively in a team environment - Knowledge of service monitoring and troubleshooting methodologies - Familiarity with System Continuity Plan / Disaster Recovery (SCP/DR) procedures - Proficiency in creating Standard Operating Procedures (SOPs) and updating knowledge repositories - Previous experience in handling critical/high incidents and recommending service improvements - Understanding of application health checks and validation processes - Working knowledge of monitoring tools and alerting configurations - Skills in managing database/service credentials and ensuring their validation - Experience in creating, implementing, and validating Standard Changes - Knowledge of Problem Management PIR-related tasks and monitoring processes. Role Overview: You will be responsible for providing technical and functional expertise as an L2 application support tech lead. Your role will involve offering technical support for tasks that are not resolved by the Service Monitoring team and require knowledge of the technology and application. Additionally, you will be accountable for ensuring quick restoration of services through application-level analysis and troubleshooting, which may involve configuration changes and workarounds. Root cause analysis (RCA) of incidents and escalation of tickets to L2 Application Ownership team / L3 agile feature development teams for code fixes will also be part of your responsibilities. You will create Standard Operating Procedures (SOPs) for repeatable incidents and tasks, which will then be shifted to the Service Monitoring team for handling. Furthermore, you will be part of the Special Working And Tactics (SWAT) team to drive Rapid Response Team (RRT) calls and manage communication. Conducting RCAs of repeatable incidents and creating Pull Requests (PRs) for permanent code fixes by feature development teams, as well as updating Service Catalogues/Knowledge Repository, will also be crucial aspects of your role. Key Responsibilities: - Repetitive incident analysis - SOP creation of incidents - Provide support in the execution of System Continuity Plan / Disaster Recovery (SCP/DR) - Updating the knowledge repository - Troubleshooting batch-based issues - Real-time system/messages troubleshooting - Managing database/service credentials (validation only) - Handling critical/high incidents and ensuring closure - Identifying opportunities for continuous service improvement and recommending automation - Conducting application health checks and validating patching & upgrades (CTASK) - Providing basic configuration support for monitoring tools and validating alerting - Performing manual validations for infra/certs/passwords rotation, a

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Java Service Manager