Performance Lead, YouTube Support Operations

As an Associate in Business Operations and Strategy at Google, you will be part of a team that tackles complex business challenges identified by Google's leadership. Your role will involve working closely with a small team to gather and analyze data, derive valuable insights, and craft comprehensive recommendations. These recommendations will be presented to senior executives, and you will actively contribute to their implementation, monitoring the outcomes of your suggestions. In the Performance Analytics and Operations team, specifically as a Performance Lead, your focus will be on harnessing data to enhance the efficiency of YouTube's support systems on a large scale. Your responsibilities will include delving into intricate product, support, and operational data to uncover trends, patterns, and areas for enhancement. Through this analysis, you will also track and communicate key performance indicators (KPIs) related to support effectiveness, user behavior, and system performance. Your expertise will be pivotal in translating complex data into actionable insights that will drive decision-making processes and elevate the overall user support experience across YouTube's range of products. By identifying avenues for streamlining support processes and proposing data-driven solutions, you will contribute significantly to optimizing operational efficiency. Collaboration with product managers, engineers, and support teams will be essential to ensure that data-informed decisions are seamlessly integrated into product development and support operations while effectively conveying technical details to non-technical stakeholders.,