Performance Lead, YouTube Support Operations YouTube

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As an Associate in Business Operations and Strategy at Google, you will be part of a team that tackles complex business challenges identified by Google's leadership. Your role will involve working closely with a small team to gather and analyze data, derive valuable insights, and craft comprehensive recommendations. These recommendations will be presented to senior executives, and you will actively contribute to their implementation, monitoring the outcomes of your suggestions. In the Performance Analytics and Operations team, specifically as a Performance Lead, your focus will be on harnessing data to enhance the efficiency of YouTube's support systems on a large scale. Your responsibilities will include delving into intricate product, support, and operational data to uncover trends, patterns, and areas for enhancement. Through this analysis, you will also track and communicate key performance indicators (KPIs) related to support effectiveness, user behavior, and system performance. Your expertise will be pivotal in translating complex data into actionable insights that will drive decision-making processes and elevate the overall user support experience across YouTube's range of products. By identifying avenues for streamlining support processes and proposing data-driven solutions, you will contribute significantly to optimizing operational efficiency. Collaboration with product managers, engineers, and support teams will be essential to ensure that data-informed decisions are seamlessly integrated into product development and support operations while effectively conveying technical details to non-technical stakeholders.,

Posted 2 days ago

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Business Analyst, Trust and Safety, YouTube Google

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As a Business Analyst at YouTube, you will play a crucial role in the Trust & Safety team, working towards making YouTube a secure platform for users, viewers, and content creators worldwide. Your responsibilities will involve utilizing data and problem-solving techniques to define success metrics for Trust and Safety operations, measure business performance, and effectively communicate insights to executives and external stakeholders. You will collaborate with key business partners to understand data requirements, write Extract, Transform and Load (ETL) scripts, and work closely with internal teams to drive operational excellence. Your expertise will be instrumental in toggling between high-level strategic perspectives and day-to-day tactical improvements to enhance business performance and efficiency, such as implementing automation using classifiers and tools to expedite the removal of violative content. Furthermore, you will be tasked with developing, building, and evaluating performance metrics for abuse prevention and operational efficiency across YouTube, generating insights to reduce the prevalence of harmful content on the platform. Your role will also involve learning complex technical concepts and systems, effectively communicating technical results and methods, and collaborating with Data Science and Strategy teams to conduct advanced quantitative analyses that lead to actionable insights. Additionally, you will analyze existing processes to identify opportunities for enhancement, define requirements for improvement, and work collaboratively across functions and regions to optimize processes and tools. Your analytical skills will be crucial in analyzing and addressing escalations, identifying trends that may indicate potential product risks, and contributing to the continuous improvement of YouTube's Trust & Safety operations. Overall, as a Business Analyst at YouTube, you will be at the forefront of safeguarding the platform, supporting its mission to represent diversity, foster community, and empower individuals to share their stories and connect with others worldwide.,

Posted 4 weeks ago

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