Operations Manager

Security and Intelligence Services (SIS)

7 - 9 years

3 - 5 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:4 hours ago| Platform:

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Skills Required

soft services property management facility operations hk facility administration facility services sla management operations housekeeping management operations management facility management facilities

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Operations Manager

Key Responsibilities

Oversee day-to-day operations for facility management services across client sites in Mumbai.
Ensure smooth delivery of housekeeping, security, technical maintenance, pantry, guest house, and other support services.
Act as the primary point of contact for client stakeholders, ensuring SLAs and KPIs are met.
Lead, train, and manage site supervisors and facility staff for effective performance.
Plan preventive maintenance schedules, vendor management, and resource allocation.
Monitor budgets, control costs, and ensure profitability of operations.
Drive compliance with safety, statutory, and environmental norms.
Implement process improvements, technology, and best practices in facility operations.
Prepare and present operational reports, audits, and client reviews.

Qualifications & Skills

Graduate / MBA preferred with
812 years of experience
in Facility Management / Property Management industry.
Strong knowledge of soft and hard services (housekeeping, security, electrical, HVAC, plumbing, etc.).
Proven experience in handling multiple client accounts and large workforce.
Excellent leadership, communication, and client relationship management skills.
Ability to manage budgets, contracts, and vendor relationships effectively.
Strong problem-solving and decision-making abilities.

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