Operations Manager

Operations Manager

Key Responsibilities

Clinic Operations Management

• Oversee daily operations of multiple clinics across Delhi and North India.
• Ensure smooth functioning of clinics including patient care, scheduling, staffing, and facility management.
• Standardize operating procedures and ensure consistency across all branches.
• Monitor clinic performance metrics (patient flow, revenue, service quality, etc.).

Team Leadership & People Management

• Lead, train, and mentor clinic managers, medical staff, and support teams.
• Ensure proper staffing levels and efficient workforce management.
• Foster a culture of accountability, teamwork, and patient-first service.

Compliance & Quality Assurance

• Ensure all clinics comply with local healthcare regulations, licensing, and accreditation standards.
• Implement and monitor quality control measures for healthcare delivery and patient safety.
• Conduct periodic audits and ensure adherence to SOPs and best practices.

Financial & Business Operations

• Manage budgets, cost control, and revenue targets for each clinic.
• Work with finance teams on billing, expense tracking, and profitability analysis.
• Identify opportunities to improve efficiency and reduce operational costs.

Patient Experience & Service Excellence

• Drive initiatives to enhance patient satisfaction and overall experience.
• Address patient concerns, feedback, and complaints promptly and effectively.
• Implement CRM tools and patient engagement strategies where required.

Strategic Growth & Expansion

• Collaborate with senior management to plan and execute expansion strategies in North India.
• Support in identifying new clinic locations and overseeing setup operations.
• Analyze market trends and competitor activities to ensure business competitiveness.

Requirements

• Bachelor’s degree in

  Healthcare Management, Business Administration, or related field

  (Master’s preferred).
• Minimum

  7–10 years of experience

  in healthcare / clinic / hospital operations management.
• Strong understanding of healthcare regulations, compliance, and accreditation processes.
• Proven ability to manage multi-location operations and large teams.
• Excellent leadership, communication, and organizational skills.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office and healthcare management systems.
• Willingness to travel across Delhi and North India as required.