Operations Executive

Role & responsibilities

• Ensure 100% compliance of the Service Level Agreement (SLA) quality Standards & SLA Performance Measurement Matrix as per our contract with the Principal.

• Systematic & effective functioning of the station in accordance with the SLA/LPM/SOP requirements.

• Comprehensive knowledge of business and operating systems in their process area.

• To be fully conversant with all aspects of cargo operation functions like documentation (import and export), sending pre-alert telexes, liaising with external suppliers, ULD management, courier handling, manifesting, handling queues, Air AMS data checks, freight regularization etc.

• Responsibleforallimportactivitieslikeissuanceofcargoarrivalnotices,deliveryorders,regularizationof import discrepancies in Customs, collection of D.O. fees; coordination for import transshipment with interline carriers etc.

• To be conversant with carrier system,rate calculations and be able to understand how to read an AWB.

• To also have knowledge of the various manuals, e.g., SOP, LPM, etc

• To ensure strict adherence to the safety and security procedures and standards of the principal.

• To assist in the event of delays and disruptions by proactive communication and interaction • To effectively deal with mishandled & delayed cargo, and subsequent irate customers. • Coordinating with warehouse regarding clearance and on-handfreight.

• Identify opportunities for change and continuous improvement with implementation of new working practices.

• To effectively coordinate with carrier and Wearhouse operator.

• To build business relationships with internal and external customers • To be able to liaise with third party efficiently.

• To be an active team member positively promoting both the VTZ & Principals image

Preferred candidate profile

* Fresher and experience both

* Only Male Candidate