719 Itil Framework Jobs - Page 11

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client concerns and leveraging your deep product knowledge to design effective resolutions, ensuring a seamless experience for users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their growth and understanding. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Good To Have Skills: Experience with ITIL framework and best practices.- Strong understanding of incident management and ticketing systems.- Ability to troubleshoot and resolve technical issues efficiently.- Excellent verbal and written communication skills to interact with clients effectively. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Sourcing & Cat Enablement Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job TitleCareer LevelLocationSupplier Assure Analyst, Third Party Risk Management11Gurugram/ Bengaluru/ PuneThe Supplier Assure powered by SynOps team is part of Accenture Operations Procurement, Supply Chain and Network (PSN) business vertical, providing dedicated and shared support services for our external and internal operations. This includes dealing with a diverse set of hardware, software, and service suppliers, who may be client-retained vendors or Accenture third-party sub-contractors.Our core areas of expertise are to ensure offerings Third Party Risk Assessment Supplier Performance Management-Supplier Relationship Management Innovation works in loop all together to deliver effectively & efficiently and power businesses around the globe but are not limited to the relation in between and each workstream can work independently to ensure seamlessdeliverables and meeting client expectations. Must Have:Diploma/ B.E./ B. Tech in E&TC/ CS/ IT OR B.Com/ B.Sc/ CA/ CA InternGood to Have:Certification in ITIL FoundationCertification in IACCMCertification in CPSMAny other domain certificates What are we looking for Minimum 6 years of relevant experience in Supplier Risk Management or Procurement domain of whichoMinimum 2-3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.oMinimum 2 years of experience in Business Operations Management, Project Management or similar domain.oMinimum 2 years of experience in working with virtual teams. Candidate should be able to demonstrate good understanding of minimum 2 skill sets from the above and should be able to provide at least 1 real life scenario(s) and outcome as example(s) of his/ her expertise in any 2 skills sets as below:oThird Party Risk ManagementoSupplier segmentationoSupplier due diligence oService request fulfilmentStrong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Minimum intermediate level expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at least basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft VisioBasic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experienceTechnology Management experienceUnderstanding and development of Macros, Visual Basics, Process automations, Power BI, etc. ESG experience Roles and Responsibilities: Supplier Assure Analyst requires the resource to be responsible for managing one or more strategic supplier relationships - either managed or sub-contractor. These suppliers are typically core to the Accenture Operations internal as well external commercial offerings. Some key responsibilities for the potential candidate including but not limited to are as enlisted below:Understand Supplier Assure based on deals frameworkEfficiently deliver core processes and sub-processes for in-scope deliverables for:oThird Party Risk Management:conduct supplier risk assessments, evaluate the risk associated with each vendor and prioritize mitigation strategies; track and monitor end-to-end third-party risk management engagements to ensure ongoing monitoring of vendor risk and performance; identify potential risks, changes in the vendor s risk profile and process improvement opportunities to drive process efficiencyoSupplier segmentation:differentiating suppliers in terms of their influence and the risks they bring in a process.oSupplier due diligence:conduct verification for vendor s compliance with company guidelinesoService request fulfilment:ensuring that client/user service requests are met according to agreed-upon SLA/KPIs and that we are meeting project requirementsGood knowledge of Third Party Risk Management process. Run day-to-day operations of the team thereby driving high-performance led error free and noise-less delivery for our stakeholders. Ensuring zero client escalations with on time delivery of scope of work. External and internal stakeholder managementGood to have people development and team management with strict adherence to Accentures policies on people/ HR as application and in-force. Strict adherence to Accentures Anti-Corruption, Anti-Bribery, Client Data Protection, and other similar regulatory or compliance policies in-force and in accordance to Accentures Core Values. Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure that our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. Your role will require you to navigate complex situations, ensuring that clients receive timely and effective support, thereby enhancing their overall experience with our services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Maintain detailed documentation of client interactions and resolutions to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of incident management processes.- Ability to troubleshoot and resolve technical issues efficiently.- Familiarity with ticketing systems and customer relationship management tools. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Sourcing & Cat Enablement Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job TitleCareer LevelLocationSupplier Assure Senior Analyst, Third Party Risk Management10Gurugram/ Bengaluru/ PuneJob Summary The Supplier Assure powered by SynOps team is part of Accenture Operations Procurement, Supply Chain and Network (PSN) business vertical, providing dedicated and shared support services for our external and internal operations. This includes dealing with a diverse set of hardware, software, and service suppliers, who may be client-retained vendors or Accenture third-party sub-contractors.Our core areas of expertise are to ensure offerings Third Party Risk Assessment Supplier Performance Management-Supplier Relationship Management Innovation works in loop all together to deliver effectively & efficiently and power businesses around the globe but are not limited to the relation in between and each workstream can work independently independently to ensure seamless deliverables and meeting client expectations. Graduation in any streamGood to Have:Certification in ITIL FoundationCertification in IACCMCertification in CPSMAny other domain certificates What are we looking for Minimum 8 years of relevant experience in Supplier Risk Management or Procurement domain of whichoMinimum 2 years of experience in Third Party Risk Management or related fieldsoMinimum 3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalationsoMinimum 3 years of experience in Business Operations Management, Project Management or similar domainoMinimum 2 years of experience in working with virtual teamsCandidate should be able to demonstrate good understanding of minimum 2 skill sets from the above and should be able to provide at least 1 real life scenario(s) and outcome as example(s) of his/ her expertise in any 2 skills sets as below:oThird Party Risk ManagementoSupplier segmentationoSupplier due diligence oService request fulfilmentStrong analytical and communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Minimum intermediate level expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at least basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft VisioBasic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experienceAbility to lead and innovate in the delivery of operational activities proactively and independently. Technology Management experienceUnderstanding and development of Macros, Visual Basics, Process automations, Power BI, etc. ESG experience Roles and Responsibilities: Supplier Assure Senior Analyst requires the resource to be responsible for managing one or more strategic supplier relationships - either managed or sub-contractor. These suppliers are typically core to the Accenture Operations internal as well external commercial offerings. Some key responsibilities for the potential candidate including but not limited to are as enlisted below:Efficiently perform in core processes and sub-processes for in-scope deliverables for:oThird Party Risk Management:conduct supplier risk assessments, evaluate the risk associated with each vendor and prioritize mitigation strategies; track and monitor end-to-end third-party risk management engagements to ensure ongoing monitoring of vendor risk and performance; identify potential risks, changes in the vendor s risk profile and process improvement opportunities to drive process efficiencyoSupplier segmentation:differentiating suppliers in terms of their influence and the risks they bring in a process.oSupplier due diligence:conduct verification for vendor s compliance with company guidelinesoService request fulfilment:ensuring that client/user service requests are met according to agreed-upon SLA/KPIs and that we are meeting project requirementsStrong command on the Third Party Risk Management processManage daily deliverables of the process and maintain reporting thereby driving high-performance led error free and noise-less delivery for our stakeholdersStrong external and internal stakeholder managementGood to have people development and team management with strict adherence to Accentures policies on people/ HR as application and in-force. Strict adherence to Accentures Anti-Corruption, Anti-Bribery, Client Data Protection, and other similar regulatory or compliance policies in-force and in accordance to Accentures Core Values. Qualification Any Graduation

Specialist Development (Archer Developer) Archer Developer along with Administrator Job Description: Key responsibilities: Provide Subject Matter Expert (SME) knowledge for the continued development of Archer and its day-to-day activities Assist with the architecture and design of solutions within Archer to either expand upon core applications or develop on-demand applications to meet client requirements Perform Impact Analysis on proposed changes and vendor platform upgrades Configure and deploy packages, patches, releases in multiple environments Contribute to project plans, estimations and status updates Identify gaps and issues, develop and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed) Proactively put forward ideas that speak to project objectives (e.g. development, testing solutions, and tools) Apply and share technical expertise during incident management life cycle (e.g. analyzes reports and outages, perform impact assessments, facilitate stakeholder communication) Ensure Sun Life Information Security Policies and GCC are complied to in any solution. Key Experience: A degree in Computer Science, related technology degree, or equivalent experience. Minimum 5 to 7 years of overall IT experience. Archer Certified Administrator Expert University Degree or College Diploma in a related discipline 3+ year experience as a full-time dedicated Archer system administrator 5-7 years of progressive information technology experience with full application development life cycle and systems integration experience Experience with web API development and Archer APIs Experience with JavaScript Knowledge of SQL Experience with system performance analysis and testing Familiar with FTP/SFTP network protocols Proficient with the ITIL framework and processes such as Change, Incident, Problem, Release, and Configuration Management Understanding of Agile Methodologies Experience with DevOps Tools (Git, BitBucket, TFS, Gradle, Jenkins Excellent verbal and written communications skills

Job Summary We are seeking a highly experienced Senior Mainframe Storage Consultant with a minimum of 15 years of hands-on experience in managing complex storage environments within large mainframe shops. The ideal candidate will have a proven track record in executing storage migrations between IBM mainframe, Hitachi, and Fujitsu platforms, and possess deep expertise in storage technologies such as DS8K, TS7700, TDMF, and GDPS. This role demands exceptional project management skills and a strong understanding of cloud storage solutions. Responsibilities Provide strategic storage consulting services to clients, assessing their storage infrastructure and recommending optimization strategies. Develop comprehensive storage migration plans, including data mapping, cutover strategies, and risk assessment. Lead and execute complex storage migration projects, ensuring minimal downtime and data loss. Perform in-depth analysis of storage environments to identify performance bottlenecks and recommend solutions. Design and implement storage solutions to meet business requirements and comply with industry standards. Install, configure, and maintain storage hardware and software, including DS8K, TS7700, TDMF, and GDPS. Provide technical leadership and mentorship to team members. Stay up-to-date with emerging storage technologies and industry trends. Collaborate with cross-functional teams to ensure successful project delivery. Required education Bachelor's Degree Required technical and professional expertise Technical Qualifications Minimum of 10+ years of experience in mainframe storage administration and consulting. Proven track record in managing complex storage migrations between IBM mainframe, Hitachi, and Fujitsu platforms. In-depth knowledge of DS8K, TS7700, TDMF, and GDPS storage systems. Hands on Experience on transforming from ISV to IBM products is highly recommended Strong understanding of mainframe operating systems (z/OS). Excellent project management and organizational skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work independently and as part of a team. Preferred technical and professional experience Preferred Qualifications Certifications in IBM storage technologies. Experience with cloud storage platforms and migration strategies. Knowledge of storage automation and scripting tools. Understanding of ITIL frameworks and methodologies.

Greetings we are looking for Incident Managers in Pune and Hyderabad Please Note *This is a WFO Profile in Pune and HyderabadIndia's *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

An IT Critical Incident & Problem Manager will play a pivotal role in driving the resolution of major and high-priority incidents in a dynamic, fast-paced environment. Work closely with cross-functional teams to ensure swift recovery from incidents while facilitating effective communication with stakeholders and senior management. Expertise in ITIL process management will drive improvements and enhance incident management processes. You have: Degree in Engineering, Computer Science, or a related field At least 6 years of prior experience in leading Incident Management Exceptional problem-solving abilities and a sense of urgency Fluent in written and spoken English ITIL V4 foundation certification It would be nice if you also had: ITIL V4 expert certification Experience managing global escalations in crisis situations Background in IT domains such as Network, Cybersecurity, Data Center, End User Computing or ERP Lead the response and resolution of major and high-priority incidents, ensuring rapid restoration and transition to Problem Management. Facilitate technical recovery calls, engaging all relevant teams and driving focus on incident mitigation strategies. Communicate critical updates and situation reports to internal stakeholders and senior management during major incidents. Organize and oversee Root Cause Analysis sessions, ensuring timely follow-up on remediation actions. Maximize adherence to ITIL frameworks for continual process improvement in Incident and Problem Management. Conduct post-incident reviews with key stakeholders to ensure proper identification of root causes and ownership of actions. Manage and escalate tickets to enhance user experience, ensuring customer service standards are met. Foster a high-performing, globally dispersed team by mentoring and providing guidance on critical incident management practices.

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA WFO 24*7 US Shift 5 Days Working Location - Pune Share resume on - 9257669383 (Harsha) Required Candidate profile Skills required - Service desk/ technical supp/ servicenow/ AD/ International voice exp. only/ troubleshooting/ VPN/ Zendesk/ Office 365/ Outlook/ bitlocker/ ticketing tools Perks and benefits Night Allowances Incentives Both way cab's

Greetings From KVC CONSULTANTS, JOB DESCRIPTION:: NOTE- IT IS A WALKIN INTERVIEW Job Description: Technical Help Desk Support (L1) FOR THE LARGEST IT SECTOR CO IN INDIA Min 2 Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution). Experience in Voice and email Support (US client). Strong customer service & Handling skills. Excellent written and verbal communication skills. (Language/Grammar Proficiency). Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Familiarity with ServiceNow Ticketing tool. Knowledge of common technical troubleshooting tools and techniques. Knowledge of ITIL Framework is Required Responsibilities: • Answer phone calls, emails, and chat messages from clients regarding technical issues. • Troubleshoot software and hardware problems. • Escalate complex issues to the appropriate team members. • Document all customer interactions in the ticketing system. • Stay up to date on the latest technical developments. • Provide excellent customer service. Salary Package- Upto 7 LPA KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Solution Design & Architecture Design and architect end-to-end solutions on the ServiceNow platform to support various business processes and objectives. Provide architectural guidance and establish best practices to ensure ServiceNow implementations align with enterprise goals. Platform Management & Configuration Oversee platform administration, configuration, development, and integration. Configure and customize the ServiceNow platform, including workflows, UI/UX design, and system interfaces. Maintain platform health, perform upgrades, and ensure security and compliance standards are met. Collaboration with Stakeholders Work closely with business analysts, process owners, and stakeholders to gather requirements and translate them into technical specifications. Conduct workshops and presentations to communicate architectural designs and project progress. Integration & Automation Design and implement integrations with third-party tools, systems, and databases. Develop automation solutions, leveraging scripting and workflows to improve operational efficiency and reduce manual tasks. Technical Leadership & Mentorship Serve as a subject matter expert (SME) for ServiceNow and provide mentorship to junior developers and administrators. Lead technical teams in project execution, ensuring the delivery of high-quality solutions on time and within budget. Documentation & Compliance Create and maintain documentation of architecture, design, workflows, and processes. Ensure compliance with industry standards, security protocols, and organizational policies. Performance Optimization Continuously monitor and optimize the performance of ServiceNow solutions to ensure stability and responsiveness. Identify opportunities to enhance platform scalability and improve end-user experience. Experience : Minimum 5+ years of experience with ServiceNow, including architecture, development, and implementation. Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, etc. Proficiency in JavaScript, HTML, CSS, and ServiceNow's proprietary scripting language. Certifications : ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and/or Certified Application Developer (CAD) preferred. Required Skills : Proven experience with REST/SOAP APIs and integrations. Strong problem-solving skills, with the ability to manage complex technical issues. Excellent communication and interpersonal skills for engaging stakeholders and cross-functional teams. Experience with Agile methodologies and DevOps practices. Familiarity with ITIL framework and best practices. Strong understanding of database design and relational data modeling.

Responsibilities: Solution Design & Architecture Design and architect end-to-end solutions on the ServiceNow platform to support various business processes and objectives. Provide architectural guidance and establish best practices to ensure ServiceNow implementations align with enterprise goals. Platform Management & Configuration Oversee platform administration, configuration, development, and integration. Configure and customize the ServiceNow platform, including workflows, UI/UX design, and system interfaces. Maintain platform health, perform upgrades, and ensure security and compliance standards are met. Collaboration with Stakeholders Work closely with business analysts, process owners, and stakeholders to gather requirements and translate them into technical specifications. Conduct workshops and presentations to communicate architectural designs and project progress. Integration & Automation Design and implement integrations with third-party tools, systems, and databases. Develop automation solutions, leveraging scripting and workflows to improve operational efficiency and reduce manual tasks. Technical Leadership & Mentorship Serve as a subject matter expert (SME) for ServiceNow and provide mentorship to junior developers and administrators. Lead technical teams in project execution, ensuring the delivery of high-quality solutions on time and within budget. Documentation & Compliance Create and maintain documentation of architecture, design, workflows, and processes. Ensure compliance with industry standards, security protocols, and organizational policies. Performance Optimization Continuously monitor and optimize the performance of ServiceNow solutions to ensure stability and responsiveness. Identify opportunities to enhance platform scalability and improve end-user experience. Experience : Minimum 5+ years of experience with ServiceNow, including architecture, development, and implementation. Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, etc. Proficiency in JavaScript, HTML, CSS, and ServiceNow's proprietary scripting language. Certifications : ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and/or Certified Application Developer (CAD) preferred. Required Skills : Proven experience with REST/SOAP APIs and integrations. Strong problem-solving skills, with the ability to manage complex technical issues. Excellent communication and interpersonal skills for engaging stakeholders and cross-functional teams. Experience with Agile methodologies and DevOps practices. Familiarity with ITIL framework and best practices. Strong understanding of database design and relational data modeling.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 12 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer ScienceITEngineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the design and development of applications.- Conduct requirement analysis and translate them into technical specifications.- Provide guidance and mentorship to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, Certified ServiceNow ITSM Fundamentals.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong understanding of IT service management processes.- Knowledge of ITIL framework and best practices.- Experience in designing and implementing ITSM solutions.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- This position is based at our Noida office.- A Bachelors Degree in Computer Science, IT, Engineering, or related field is required. Qualification Bachelors Degree in Computer ScienceITEngineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, analyzing user needs, and translating them into functional specifications. You will engage in discussions to refine application designs, ensuring they align with business objectives while maintaining a focus on user experience and efficiency. Your role will also include testing and validating applications to ensure they meet the defined requirements, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Mentor junior team members to enhance their skills and knowledge in application design. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application design principles and methodologies.- Familiarity with agile development practices and tools.- Experience in user interface design and user experience best practices. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Enterprise Technology Architect Project Role Description : Support sales teams in solution development, managing an internal matrix team to scope and price solutions. Lead customers through the design process. Work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Enterprise Technology Architect, you will support sales teams in solution development, manage an internal matrix team to scope and price solutions, and lead customers through the design process. You will work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. This role requires strong collaboration and communication skills to ensure successful solution delivery. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the solution development process, working closely with sales teams to understand client requirements and design appropriate solutions.- Manage an internal matrix team to scope and price solutions, ensuring alignment with client needs and Accenture capabilities.- Guide customers through the design process, leveraging your expertise to create innovative and effective solutions.- Collaborate with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions that meet client objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management or ServiceNow Custom Application Creation - Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in service management.- Experience in leading solution development and design processes.- Good To Have Skills: Experience with IT infrastructure transformation projects.- Familiarity with cloud technologies and their integration with ServiceNow.- Experience in managing large-scale enterprise architecture projects. Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow App Engine Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design process- Conduct regular team meetings to ensure alignment and progress- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine- Strong understanding of ITIL framework- Experience in designing and implementing ServiceNow applications- Knowledge of JavaScript and AngularJS for customization- Hands-on experience in integrating ServiceNow with other systems Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow App Engine- This position is based at our Hyderabad office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle PeopleSoft Financials Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of business applications. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve application issues.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Develop and maintain technical documentation for support processes.- Implement system enhancements and upgrades.- Provide training and support to end-users on application functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle PeopleSoft Financials.- Strong understanding of SQL and database management.- Experience in troubleshooting and resolving application issues.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in application support and maintenance. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle PeopleSoft Financials.- This position is based at our Jaipur office.- A 15 years of full time education is required. Qualification 15 years of full time education

1) Job Purpose The Service Delivery Manager HIS & Infrastructure Management is responsible for overseeing the hospital’s HIS applications, IT infrastructure , ensuring seamless functionality, availability, and performance. This role focuses on operations management, process improvement, capacity planning, technology evaluation, and vendor management while ensuring compliance with industry standards and hospital requirements. The incumbent will play a strategic role in enhancing IT service delivery, supporting digital transformation, and optimizing hospital IT systems to improve patient care and operational efficiency. 2) Dimensions 1. Scope : Manages both HIS applications and IT infrastructure across the hospital. 2. Team Size : Leads teams handling HIS support & development, infrastructure management (data centre, cloud, network, and security). 3. Systems Managed : HIS, EMR, Pharmacy, Patient Portal, Infrastructure (Servers, Cloud, Network, Security, Storage). 4. Stakeholders : Works closely with hospital departments, IT vendors, solution providers, and regulatory bodies. 5. Budget Responsibility : Oversees IT procurement, cost optimization, and infrastructure investment planning. 3) Job Context & Major Challenges Job Context 1. The hospital relies heavily on HIS applications and IT infrastructure for seamless patient care, clinical operations, and administrative processes. 2. The role demands continuous uptime, data security, application enhancements, and infrastructure scalability to support evolving hospital needs. 3. The integration of HIS with other hospital systems (Billing, Pharmacy, Lab, Radiology, and Patient Portals) requires robust architecture and governance . 4. The healthcare industry is rapidly evolving , necessitating the adoption of new technologies , compliance with regulations, and implementation of best practices. 5. Major Challenges 6. Ensuring 99.9% uptime of HIS applications and IT infrastructure to prevent disruptions in patient care. 7. Managing legacy HIS systems while driving upgrades and digital transformation initiatives. 8. Ensuring data security, compliance (HIPAA, GDPR, NABH), and cybersecurity amid increasing cyber threats. 9. Handling multi-vendor coordination for HIS support, cloud services, and IT infrastructure solutions. 10. Managing growing demands for system scalability, user support, and new feature development . 4) Principal Accountabilities A. Operations Management 1. Oversee HIS application support , including issue resolution, user enablement, and daily operations. 2. Manage end-to-end IT infrastructure , including servers, cloud platforms, networking, security, and storage . 3. Ensure uptime management for HIS and infrastructure components to meet hospital SLAs. 4. Drive incident management to resolve critical system failures promptly. 5. B. Process Management & Optimization 6. Establish IT governance frameworks to ensure smooth operations, change management, and compliance. 7. Standardize incident, change, and release management processes for HIS and IT infrastructure. 8. Implement ITIL best practices to improve service efficiency and minimize downtime. 9. Deploy SOPs for HIS application management, infrastructure monitoring, and IT security controls . B. Evaluation of New Relevant Technologies 1. Assess emerging healthcare IT trends such as AI, cloud-based HIS, automation, and security solutions. 2. Identify opportunities to modernize HIS applications and integrate new functionalities. 3. Evaluate and recommend cloud migration, virtualization, and infrastructure upgrades . 4. Stay updated with industry regulations and compliance standards to ensure hospital IT alignment. C. Capacity Planning & Scalability 1. Plan for future capacity needs in terms of IT infrastructure, application scalability, and data storage. 2. Forecast hardware, software, and cloud infrastructure requirements based on hospital growth. 3. Optimize network bandwidth, server load balancing, and database performance . 4. Ensure data backup, disaster recovery planning, and failover mechanisms are in place. D. Uptime & Performance Management 1. Monitor HIS system uptime, response times, and performance metrics to maintain high availability. 2. Ensure 24/7 monitoring of critical infrastructure (servers, storage, cloud, and databases). 3. Implement proactive system health checks, security patching, and risk mitigation plans . 4. Drive regular performance audits and continuous improvement initiatives . E. Solution Designing & Implementation 1. Design scalable and secure HIS architectures aligned with hospital operational needs. 2. Oversee integration of HIS with third-party applications (e.g., Lab, Radiology, Pharmacy, and Finance). 3. Implement robust security frameworks to safeguard patient data and prevent breaches. 4. Lead new IT implementations, cloud migrations, and infrastructure modernization projects . F. Supplier & Vendor Management 1. Manage contracts and service agreements with HIS vendors, cloud service providers, and IT suppliers . 2. Negotiate SLAs, licensing, and IT procurement deals to optimize costs. 3. Conduct regular vendor reviews, performance assessments, and compliance checks . G. IT Department Reviews & Reporting 1. Conduct monthly reviews with IT teams to track progress, challenges, and upcoming projects. 2. Provide regular reports on HIS system performance, IT security, and infrastructure health to senior management. 3. Drive continuous improvement initiatives to enhance IT service delivery. Key Skills & Competencies 1. Technical Expertise : HIS applications, cloud computing, network & security, databases, ITIL framework. 2. Leadership & Stakeholder Management : Leading teams, cross-functional collaboration, vendor negotiations. 3. Strategic Thinking : IT roadmap planning, technology evaluation, risk management. 4. Problem-Solving & Decision-Making : Handling system downtimes, cybersecurity incidents, infrastructure failures. 5. Regulatory & Compliance Knowledge : NABL, DPDP, NABH, ISO 27001, data privacy laws. Qualifications & Experience 1. Education : Bachelor’s degree in Information Technology, Computer Science, or related field . 2. Experience : 12+ years in IT infrastructure, HIS application management, or healthcare IT . 3. Certifications (Preferred) : ITIL, PMP, CISSP, CISM, Cloud certifications (AWS, Azure).

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Systems Monitoring Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the delivery of programs, projects, or managed services.- Coordinate projects through contract management and shared service coordination.- Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools.- Strong understanding of ITIL framework.- Experience in incident management and problem resolution.- Good To Have Skills: Knowledge of IT service management tools.- Experience in service level agreement management. Additional Information:- The candidate should have a minimum of 5 years of experience in Enterprise Systems Monitoring Tools.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as required. Monitoring of IT infrastructure, handling of events and alerts through its lifecycle. Documentation and update of service desk SOPs and process documents. User awareness, support & training sessions on new IT technology and solutions. Preferred candidate profile: Minimum 2 -3 years of experience in service desk area with hands-on and expertise in end user support, via email, voice and remote. Hands-on experience in handling of incidents, Service Request, and major incidents. Excellent written and verbal communication with analytical skills. In-depth understanding of Microsoft O365 products, VPN solutions, Operating Systems, and client infrastructure. Commitment to work in 24*5 support environment and work from home in night shift. Availability for support during business odd Hrs., festival, and national holidays. Understanding of any ITSM tool and lifecycle of incidents & service requests. Independent, structured working method, high commitment, reliability as well as high communication ability Good to have Skills and Attributes: ITIL V3/V4 foundation certification Working experience with cross culture organizational and already worked under 24*5 service delivery model. Perks and benefits

" Criticality Analysis,Service Desk,Security Incident Response ","description":" Job Title: Major Incident & Problem Manager Overview: We are seeking a highly experienced Major Incident & Problem Manager to lead critical incident response efforts and ensure timely resolution of business and customer-impacting incidents in a 24x7x365 environment. This role acts as the central point of contact during major incidents and coordinates across internal teams and external partners to drive resolution and continuous improvement. Key Responsibilities: Assess the impact and severity of major incidents; gather data to support decision-making. Act as the primary contact during critical incidents, keeping all relevant teams informed and engaged. Lead incident response efforts, including triage, technical bridges, recovery coordination, and communication. Maintain clear, timely communication with internal stakeholders, external partners, and authorities. Develop and maintain communication templates for effective incident updates. Ensure adherence to response SLAs and escalation procedures. Coordinate with external vendors for additional support during incidents. Maintain accurate records of incident response activities and decisions. Conduct thorough post-incident reviews to identify root causes and improvement opportunities. Assign and track Problem records to resolution, coordinating RCA to closure. Create and manage incident response and escalation plans. Establish metrics and reporting to track incident and problem management performance. Continuously review and update incident response plans and frameworks. Provide support and guidance to the incident response team during complex situations. Develop contingency plans for various scenarios and ensure organizational readiness. Requirements: 4+ years of experience in IT operations within a large-scale environment. 5+ years of hands-on experience leading major incident resolution. Strong background in Incident and Problem Management (5+ years). Solid understanding of ITIL processes Incident, Problem, and Change Management. Experience working with ServiceNow (or similar ITSM platforms). Familiarity with cloud platforms like AWS and Azure. Ability to work in a 24x7x365 on-call rotation. Key Skills: Incident & Problem Management Criticality Analysis Service Desk Operations Security Incident Response Communication & Coordination ITIL Framework ServiceNow Cloud Platforms (AWS, Azure) Notice period: Immediate Job location: Chennai ","

Join our Team About this opportunity: Were looking for a talented MS Core and Cloud Specialist at Ericsson, where youll have the chance to showcase your technology leadership skills for our Core and Cloud domains. In this role, youll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Ericsson Operations Engine. What you will do: - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analyses. - Contribute to Impact Analysis for changes and business requirements. - Encourage competence development within the technical and domain support teams. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - MS TOP. - Troubleshooting skills. - Network Performance. - Database Management Systems. - Procedure Writing. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 6 Primary Recruiter: Shivani Sah Hiring Manager:

About this opportunity: Were looking for a talented MS Core and Cloud Specialist at Ericsson, where youll have the chance to showcase your technology leadership skills for our Core and Cloud domains. In this role, youll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Ericsson Operations Engine. What you will do: - Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team. - Develop and maintain automated solutions, as well as troubleshoot potential automation component issues. - Strive to enhance recovery processes and service delivery methodologies. - Reveal potential system failures by performing trend analyses. - Contribute to Impact Analysis for changes and business requirements. - Encourage competence development within the technical and domain support teams. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Overall understanding of Automation?. - Subscriber data management Security. - Lifecycle Management. - Identity And Access Management. - 5G Core Architecture. - MS TOP. - Troubleshooting skills. - Network Performance. - Database Management Systems. - Procedure Writing. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - ITIL Framework. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: MS Core and Cloud Specialist Job Stage: Job Stage 6 Primary Recruiter: Shivani Sah Hiring Manager:

Overview IAO PLM End User Support Responsibilities - Perform PLM Engg end user support activities on 3D exp, Enovia/CATIA & other tools - Perform engg end user support for RNTBCI users on Enovia/CATIA & other CAD/PDM applications for Operational support, assistance, methodologies, Coaching and Floor walking support. - Being an actor on the end-user incident workflow . Resolving incident at RNTBCI level in a timely manner or escalate - Provide software explanation, methodologies and coaching to end users. - Monitor local status of Engineering application: overall behaviour, performance measures,\u2026. - Good rapport with end users by ensuring quality output on technical issues Qualifications Bachelor of Engineering Essential skills *Strong trouble shooting skills CATIA/Enovia or NX/Team centre & other CAD/PDM & CAE applications *Tool Operational knowledge can be added advantage *Must have experience in Automotive CAD/PDM & CAE support *Working knowledge of Microsoft product suite *Exposure to ITIL framework Experience 1-3 Years