719 Itil Framework Jobs - Page 13

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- At least 8 years of experience in application L1/L2 support.- Extensive experience using SQL.- Having proven experience on incident management and root causes analysis.- Having good ability to express and explain with both technical and non-technical terms verbally and in writing.- Solid experience in scripting languages (Bash, Shell, Korn, ) and command lines (Linux).- Ability to support multiple applications in parallel.- Experience using Jira, Metis and Confluence tools.- Proven ability to assess priorities and act accordingly.- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Identify and address any issues or bottlenecks in the development lifecycle Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management, Microsoft SQL Server, Linux- Strong understanding of incident management processes and best practices- Experience supporting applications using Kafka and API.- Experience monitoring CTRL-M jobs.- Understand concepts of IT Production environment and deployment process,- Understand concepts of ITIL. Experience in working with application monitoring and automation.- Experience in troubleshooting and resolving incidents efficiently- Knowledge of ITIL framework and incident management tools- Ability to coordinate incident response activities and communicate effectively with stakeholders Additional Information:- The candidate should have a minimum of 6 years of experience in Incident Management- This position is based at our Mumbai office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Lead the design, development, and implementation of applications.- Act as the primary point of contact for project stakeholders.- Provide guidance and mentorship to team members.- Collaborate with cross-functional teams to ensure project success.- Identify and address technical issues to ensure project timelines are met. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in leading application development projects.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of ITIL framework- Experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the application development process and ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery- Implement best practices for application design and configuration Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in designing and configuring applications in ServiceNow platform- Knowledge of ITIL framework and best practices- Experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Coimbatore office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require you to facilitate communication between stakeholders and the development team, ensuring that all parties are informed and engaged throughout the project lifecycle. Additionally, you will monitor project progress and make necessary adjustments to keep the project on track, all while fostering a collaborative and inclusive team environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project timelines and deliverables, ensuring that all milestones are met. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application development methodologies.- Experience in managing cross-functional teams and projects.- Familiarity with Agile and Scrum methodologies. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Category Responsibilities Team Management Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks for NOC engineers to ensure 24/7 coverage. Conduct regular performance evaluations and provide feedback and coaching. Network Monitoring & Management Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems. Incident Management Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex issues. Ensure incident reports are documented and reviewed for root cause analysis. Performance Optimization Analyse network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance and minimize downtime. Conduct network capacity planning to ensure scalability. Policy & Procedure Development Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards and industry regulations. Maintain up-to-date documentation of network configurations and procedures. Reporting & Communication Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate updates on network status and issues to stakeholders. Ensure effective communication channels within NOC and Management and Client Qualifications Category Details Education Bachelors degree in computer science, Information Technology Experience 8 - 10 years of experience in network operations, with at least 5-7 years in a managerial or supervisory role. Proven experience in managing a NOCTelecommunication Internet Service Provider Technical Skills In-depth knowledge of network protocols, routing, switching, and security. Proficiency with network monitoring tools (e.g., SolarWinds, PRTG, Nagios). Experience withTelecommunication Internet Service Provider PONnetworks and services is a plus. Strong understanding of ITIL framework and best practices. Soft Skills Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Certifications (Preferred) Cisco Certified Network Professional (CCNP) ITIL Foundation Certification Certified Information Systems Security Professional (CISSP) Project Management Professional (PMP)

Working Mode Hybrid Location Pan India PF Detection is mandatory Network Engineer Role Specific Requirements Essential Skills Cisco CCNA Certification Working Knowledge of F5 LTM and DNS Exposure to the following technologies, Cisco NX-OS, Cisco Firewalls (Firepower), Palo Alto Firewalls Experience providing operational technical support to critical systems supporting major blue-chip customers in a 24 x 7 managed services data centre environment within an ITIL framework. Desired Skills Cisco CCNP Certification F5 LTM & DNS Certification Experience working with the following technologies, Cisco Firepower, Palo Alto Firewalls, IDS, IPS & Solarwinds, Blue Coat Proxy. Experience with Network Automation using Jenkins, Ansible and Python. Preferred Location Pune

Configure and manage ServiceNow workflows. Optimize IT service management (ITSM) processes.

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Additionally, you will collaborate with vendors and assist service management teams with issue analysis and resolution. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve incidents and problems in business system components.- Create and implement Requests for Change (RFC) to enhance operational stability.- Update knowledge base articles to facilitate effective troubleshooting.- Collaborate with vendors to address technical issues.- Assist service management teams in analyzing and resolving issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Strong understanding of ITIL framework.- Experience with incident and problem management processes.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Configuration Database & CI Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Network Engineering Planning and Deployment SolutionMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP Summary :As a Senior Network Analyst, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations and supporting the overall application infrastructure. Your expertise in troubleshooting and resolving technical issues will be essential in maintaining the stability and performance of the systems. Roles & Responsibilities:To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now.To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership.Pass on the tickets / incident details to the next level of escalation within the SLA.Develop and provide trend data and analysis on various reporting within the team.Participate in client and service management reporting as required.- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching conceptsAdvance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies.Experience in troubleshooting issues on large enteprise networks.Understanding of ITIL framework and processes. Working knowledge of Service NowExposure to various Network Management Tools (HP, Splunk etc).- Must To Have Skills: Proficiency in Enterprise Network Operations.- Ability to work with cross-functional teams to resolve complex issues.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full-time education with CCNA and CCNP certifications is required. Educational Qualification-15 years of full-time education required -Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. Qualification 15 years full time education CCNA CCNP

Candidate should be PMP certified with 12+ Years of SAP Experience with engineering background . - Should have worked as Project Manager for at least 2 large engagements for Onsite offshore Model - Should have worked as Project Manager for at least 2 ends to end implementation and 2 Production Support for Basis projects Upgrade/Migration - Should have worked on ITIL Framework. - Should have Domain experience with industrial. - Excellent Client facing skill. - Excellent Communication Skill. - Excellent attitude to resolve ambiguity. - At least SAP Basis experience in SAP Projects -Should have at least 2 Implementation Experience in SAP Media - SAP Basis

Job Details SkillChange Manager Experience3+ Years Location- Bangalore Notice Period Immediate to 15 Days Employee typeContract to Hire JD Incident ManagementCo-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem ManagementManage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems Root Cause Analysis & Post Mortem reviewsChair Post Mortem Review meetings following Major Incidents; issue a written Post Mortem report to IT management; ensure Post Mortem actions are completed in a timely manner. ReportingProduce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc; hold regular meetings with internal support groups to review recurring Problems and press for final resolutions - or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved. CommunicationDeliver & manage high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organization; provide a practical representation of the Customer view within IT and the Service Centre; attend Customer meetings, review SLA performance, take part in new projects and represent the Service Centre viewpoint & input. Please Share your Updated CVs to sushma.kadari@ideslabs.com First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Servicenow Developer ITSM Secondary Skills - MS Azure Certifications (if any) Job description ServiceNow Administrator Overview We are seeking a skilled ServiceNow Developer with 10-12 years of experience to join our dynamic team The ideal candidate will have a strong background in, configuration, day-to-day administration, manage and optimize ServiceNow platform Responsibilities Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e g , overseeing integration with new systems Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions Manages instance security including password standards, user/group access, access control rules and auditing Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow Day-to-day management of the product service backlog: actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform Advanced automation including workflow and system integration Technical governance to ensure a seamless user experience that aligns with the platform design strategy Responsible for technical documentation, compliance Experience and Qualification Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience) Minimum 5 years of experience as a ServiceNow Administrator Strong knowledge of ServiceNow administration, configuration, and customization Experience with scripting (JavaScript, Glide, REST/SOAP APIs) Understanding of ITSM and ITIL frameworks ServiceNow Admin certification Knowledge of Azure, Google Cloud, LDAP, SSO, and Active Directory integrations Strong problem-solving, analytical, and communication skills Experience with Agile or Scrum methodologies Location: Chandigarh,Dadra & Nagar Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Daman,Diu,Goa,Haveli,Sikkim

Driven by the passion to improve quality of peoples lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. Position Overview: As an Infor Finance System Analyst, you will be responsible for providing advanced support and solutions for operational issues within the EMEA region. You will leverage your expertise in Infor LN ERP Finance applications to troubleshoot, customize, and enhance the system, ensuring alignment with strategic operations and governance processes. Your role will involve collaborating with various stakeholders to identify and implement solutions for new business requirements, contributing to the overall efficiency and effectiveness of the ERP system. What You Will Do: Support for operational issues in the EMEA region. Troubleshoot and analyze root causes, providing technical advice or resolutions to the support team and solutions to business units. Support operational projects by implementing required configurations, customizations, training, and testing. Serve as the internal ERP specialist in Finance for the ERP System Infor LN and Financial Applications area. Participate in discussions to identify solutions for new business requirements. Align with Process Governance for implementing strategic operations and improving daily operations. What You Bring: Prior experience in managing ERP operations and support. 5+ years of experience with Infor LN ERP Finance applications, preferably in the manufacturing industry. Experience in ERP rollout or project management in global projects. Masters degree or higher in finance. Certification/Licenses/Specialized Knowledge: Infor ERP LN functional and technical knowledge. Software Development Life Cycle. ITIL Framework. Database (Oracle/MS SQL). File Transfer Systems. Who we are At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can't wait to hear from you. WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Knowledge and practical experience of EMC Storage SAN; NAS technologies and replication. Have a practical working knowledge EMC Unity;EMC Power store and Vplex ;EMC Isilon Storage Boxes with replication technologies. Provide performance tuning and troubleshooting of all DELL storage technologies. Performance analysis of the environment is mandatory requirement. In depth understanding about SAN fabrics and Host to SAN connectivity/Performance Management Configuration Management and Capacity Management Good working knowledge Fabric Switches Brocade/Directors/Enclosers. Need to have knowledge storage operations using ITIL Framework Incident Management Problem Management; Participate in Change release management Plan Implement routine normal complex changes Participate in CAB and TAB Raise change requests where required. Storage SME are responsible for Monitoring Incident and Change.Ability to lead escalations within Storage and cross platform. Primary Skills SAN Storage EMC Storage EMC Unity EMC Vplex PMAX Powerstore EMC ISILON Brocade Switches Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of "22.5 billion.

Role - Service Desk Lead Location - Hyderabad exp : 5 to 8 years Handle issues related to Customer Technical issues ranging from Simple PC Related problems to Application related issues. International Call Taking experience to handle Escalation calls Basic ticketing of all types of issues using appropriate CRM Toolset Globally monitor, triage, and escalate all system problems. (Working) Knowledge of Incident Management, Major Incident Management and Problem Management Tools Managing the day-to-day operations of the team and ensuring the quality of the deliverables Ensuring the weekly and monthly reports to be delivered on time Maintaining consistent team performance Identifying strength & weakness of team member, by then utilizing them effectively Providing appropriate inputs to the Problem Manager, thereby reducing the incident flow Identifying the process gap within Towers and filling the gaps accordingly for hassle-free delivery Regulate staffing (make alternate arrangement during criticalities) Tracking tasks and monitoring the day-to-day activities and progress of work Handle pre-shift & post-shift huddles to ensure information is cascaded properly Ensure that the project deliverables are met according to the required standards Communicate technical, process and project level updates to all the team members Identify & cross-skill team members to use the resources effectively during contingencies Identify and Implement Service Improvement Plans

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY S AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills

Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: -Relevant 6+ Years of exp - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

ROLE AND RESPONSIBILITIES Wipro Technologies is seeking an experienced Observability Engineer & Administrator with advanced knowledge of Moogsoft and APEX solutions. As a member of the Wipro team you will be required to Design, implement, configure, and maintain both the Moogsoft AIOps platform and the Apex AIOps Incident Management platform. Develop and manage integrations between Moogsoft, Apex AIOps, and other relevant IT monitoring, logging, and ITSM tools. Develop and implement automation workflows and runbooks within both AIOps platforms to streamline incident management and remediation processes. Collaborate with various IT teams (monitoring, application, infrastructure, security, operations) to understand their AIOps requirements and translate them into effective solutions on both platforms. Define and enforce best practices for the configuration, utilization, and administration of both Moogsoft and Apex AIOps. Troubleshoot issues related to platform performance, data ingestion, correlation logic, integrations, and automation within both environments. Create and maintain comprehensive documentation for configurations, integrations, workflows, and operational procedures for both Moogsoft and Apex AIOps. Develop and implement metrics and dashboards within both platforms to provide visibility into IT health, incident trends, and the effectiveness of AIOps implementations. Ensure the security and compliance of both Moogsoft and Apex AIOps platforms and their integrations. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience (typically 8+ years) in a technical role focused on AIOps platforms, event management, or systems integration, with specific experience in both Moogsoft and Apex AIOps. Hands-on experience implementing, configuring, and administering both Moogsoft and Apex AIOps in a production environment is essential. Familiarity with a wide range of IT monitoring tools, logging systems, and ITSM platforms. Understanding of ITIL frameworks and incident management processes. PREFERRED S Deep hands-on expertise in configuring and managing the Moogsoft AIOps platform. Deep hands-on expertise in configuring and managing the Apex AIOps Incident Management platform. Strong understanding of AIOps concepts, machine learning algorithms used for event correlation, and noise reduction techniques within both platforms. Proven ability to integrate both Moogsoft and Apex AIOps with various IT systems using APIs and other integration methods. Excellent analytical, problem-solving, and troubleshooting skills across both AIOps platforms. Strong scripting and automation skills (e.g., Python, Shell) for automating tasks within and around both platforms. Excellent communication (both written and verbal) and collaboration skills, with the ability to work effectively with diverse technical teams. Ability to document technical solutions clearly and concisely for both platforms. Experience with version control systems (e.g., Git). GOOD TO HAVE S Experience with other AIOps platforms or event management tools. Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their monitoring and event management services, and how they integrate with Moogsoft and Apex AIOps. Understanding of security best practices for AIOps platforms and integrations. Experience with agile development methodologies. ADDITIONAL NOTES The successful candidate will be a self-starter with a passion for data visualization and problem-solving. This role may involve working closely with cross-functional teams to implement and support their monitoring needs. Rate up to 150K Location flexibility Yes Customer round Yes ExP :- 8 +years(B3 band) Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: Moogsoft AIOps. Experience5-8 Years.

Req ID: 328256 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Hyderabad, Telangana (IN-TG), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: 5+ Years experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required