It Support Engineer

0 - 2 years

1 - 2 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Provide first-level support for desktop, laptop, and peripheral devices (printers, scanners, etc.).
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and update operating systems and applications.
  • Assist with user account setup, password resets, and access management.
  • Handle ticketing system to track issues and ensure timely closure.
  • Coordinate with higher-level support teams for unresolved issues.
  • Maintain documentation of issues and solutions for reference.
  • Ensure customer satisfaction by providing prompt and accurate responses.

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