IT Desktop Administrator

Job Title

Experience

Location

Employment Type

Role Overview

hands-on experience in bulk laptop/desktop domain migrations and troubleshooting

Key Responsibilities

• Provide L1/L2 technical support for end users on hardware, software, and network issues.
• Troubleshoot

  Office 365

  services (Outlook, Teams, OneDrive, SharePoint).
• Perform

  bulk remote laptops domain migrations

  , configurations, and issue resolution.
• Install, configure, and troubleshoot

  applications on laptops/desktops

  .
• Administer

  Active Directory

  accounts, groups, and access rights.
• Coordinate with external vendors for repairs, replacements, and IT procurement.
• Track and update incidents, service requests, and solutions in the ticketing system.
• Assist in IT asset management and maintain updated inventory.
• Support OS installations, patching, upgrades, and remote troubleshooting.
• Contribute to IT projects, deployments, and end-user enablement initiatives.

Required Skills

• 1 to 3 years experience in IT helpdesk or end user support.
• Strong knowledge of

  Office 365 troubleshooting

  and

  Active Directory

  .
• Hands-on

  domain migration experience

  .
• Experience in

  application installation & troubleshooting on laptops/desktops

  .
• Familiarity with IT ticketing tools (ServiceNow, JIRA, etc.).
• Good vendor management and communication skills.
• Strong troubleshooting mindset and customer service orientation.

• Bachelors degree in Computer Science, IT, or related field, or equivalent work experience.

• Experience with ticketing tools (ServiceNow/JIRA or similar).

Preferred Qualifications

• Microsoft 365 Fundamentals or equivalent certifications.
• ITIL Foundation or CompTIA A+ certification.
• Knowledge of ITIL processes (Incident/Change/Problem).

Nice to Have

• Microsoft 365 Fundamentals / ITIL Foundation certification.
• Prior experience with IT asset management.