HCM Workforce Management Functional Senior Technical Analyst

Role Overview: As a member of the Support organization at Oracle, your primary focus will be delivering post-sales support and solutions to Oracle's customer base. You will serve as an advocate for customer needs, resolving post-sales non-technical customer inquiries through phone and electronic channels. Additionally, you will handle technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. Your role involves being a key point of contact for customers, facilitating customer relationships with Support, and providing advice and assistance to internal Oracle employees on various customer situations and escalated issues. Key Responsibilities: - Act as the technical interface for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve problems related to the installation, recommended maintenance, and use of Oracle products. - Possess a deep understanding of all Oracle products within your competencies, with in-depth knowledge of multiple products and/or platforms. - Demonstrate expertise in multiple platforms and carry out assigned duties with minimal direction from management. - Independently research and develop solutions to customer issues. - Troubleshoot and resolve highly complex techno-functional problems. - Utilize high-level techno-functional skills, Oracle product knowledge, problem-solving abilities, and customer interaction/service expertise on a daily basis. Qualifications Required: - Education: BE, BTech, MCA, or equivalent qualifications are preferred. Other qualifications with sufficient experience will also be considered. - Experience: Minimum of 6 years of relevant working experience. - Functional/Technical Knowledge & Skills: - Minimum of 6 years of Oracle Fusion HCM implementations or Support exposure. - Hands-on Functional experience in Workforce Management modules such as Core HR, Time and Labor, Absence Management, Workforce Scheduling, and Employee Health and Safety. - Good knowledge of Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, and workflow configuration using BPM. - Strong technical knowledge in Oracle HCM Cloud security setup. - Experience in client-facing roles, including Requirement Gathering, Product Workshop & Demo, CRP, UAT, etc. - Excellent communication, project/stakeholder/team management skills, and experience. - Exposure to personalization. - Personal Attributes: - Self-driven and result-oriented. - Strong problem-solving/analytical skills. - Excellent customer support and relation skills. - Effective communication skills (verbal and written). - Focus on relationships (internal and external). - Strong willingness to learn and share knowledge. - Influencing/negotiating abilities. - Team player with a customer-focused approach. - Confidence, decisiveness, and enthusiasm. - Flexibility, organizational skills, and expertise maintenance. - Enjoyment and value of coaching/knowledge transfer and teaching technical courses.,