Dispatch Manager

Role Overview: As a Dispatch Manager, you will be responsible for overseeing daily operations, coordinating purchase orders, and managing logistics across warehouse locations. Your role will involve meticulous execution, data-driven decision-making, and cross-functional collaboration to maintain high fulfillment accuracy and operational efficiency. Key Responsibilities: - Manage purchase order approvals and coordinate with marketplace and internal supply chain teams. - Update and maintain daily operational KPIs and performance metrics. - Conduct root cause analysis for operational discrepancies. - Execute cycle counts and inventory management activities. - Maintain and publish daily operational dashboards, including orders processed, delay reports, and error rate trends. - Review team performance and conduct operational discussions. - Track daily order processing cycle time and ensure dispatch within SLA (24 hours) of order confirmation. - Conduct periodic audits of packed and staged orders to ensure zero dispatch discrepancies. - Implement multi-level order verification to minimize wrong dispatches or SKU mismatches. - Supervise daily operations such as picking, packing, loading, and dispatch, ensuring process adherence. - Conduct root cause analyses for operational discrepancies and implement preventive measures. Qualifications Required: - 2-4 years of experience in dispatch, logistics, or operations. - Strong Excel and data management skills. - Experience with marketplace operations. - Excellent communication and coordination abilities. - Strong analytical and problem-solving skills. - Prior experience in the FMCG industry is mandatory.,