Desktop support L3

3 - 5 years

0 Lacs

Posted:15 hours ago| Platform: Naukri logo

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Skills Required

desktop l3 vmware / citrix l3

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

1)Experience 4 to 5 years as L2
2) Thorough knowledge of OS / AD / Group policies /MDM solution3) Certification on VMware / Citrix 4) Knowledge of PowerShell5) Basic understanding of Network & Voice 

Role & responsibilities

1) Ownership of desk side problems 2)Troubleshooting and finding solutions to deskside problems, including root cause for all kinds of end-user incidents 3)Create SOPs to be used by L1/L2 4)Training L1 & L2 on troubleshooting SOPs 5)Write scripts for resolving of end-user issues 6)Provide support on escalated cases and drive them to quick resolution

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