Desktop Support Engineer

Teamlease Digital

1 - 5 years

1 - 3 Lacs

gurugram

Posted:9 hours ago| Platform:

Apply

Skills Required

ticketing tools active directory outlook configuration os installation windows installation remote support end user support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Provide technical support for desktops, laptops, printers, and other end-user devices.
Manage and resolve user tickets through a ticketing tool within defined SLAs.
Install, configure, and troubleshoot
Windows operating systems (Windows 10/11)
.
Set up and troubleshoot
Microsoft Outlook
(email configuration, PST issues, mailbox setup).
Perform hardware/software upgrades and routine maintenance.
Support remote users through remote access tools.
Maintain inventory of IT assets and document resolutions.
Coordinate with vendors for hardware support when needed.

Required Skills & Qualifications:

Minimum 1
year
of experience in desktop support or IT helpdesk.
Proficient in using
ticketing tools
like ServiceNow, Zendesk, Freshdesk, or similar.
Strong knowledge of
Windows OS installation and configuration
.
Experience with
Microsoft Outlook configuration and troubleshooting
.
Basic networking knowledge (LAN, DNS, IP configuration).
Good communication and interpersonal skills.
Ability to work independently and handle pressure situations.

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