Posted:14 hours ago|
Platform:
Work from Office
Full Time
Job Description
Good written and verbal communication in English 2)Good Technical Knowledge
3) Able to manage/ influence customers4) Excellent Problem Solving Skills5) Logical Thinking6) Basic Business Etiquette7) Customer focused8) Second level support for all the incidents
9) 3-4 Years of Experience
10) Should have goodunderstanding of Group Policies, AD, Domain, peripheral devices, OS11) Should be able to guide and train the L1 resources on the troubleshooting steps
1) Act as Senior Engineers
2) Contribute towards creation of knowledge base/ site specific knowledge/ SOPs3) Develop working relationship with Customerstakeholders4) Troubleshoot problems with Laptop Hardware and OS5) Configuration of devices attached to laptops ( PDA)6) Laptop IMAC7) Application support Desk side for business applications8) Responsible for all security controls across the enterprise(Encryption, AV, Patch, Software, Admin rights, CASB, DLP, Backup etc.)
Bct Consulting
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