Desktop Support Engineer

Role & responsibilities

• Technical Support:

  Provide first-line support to end-users for hardware, software, and network issues. Troubleshoot and resolve technical problems in a timely manner.

• System Maintenance:

  Monitor and maintain computer systems and networks, ensuring they are functioning correctly. Perform regular updates and patches as needed.

• Documentation:

  Maintain accurate records of all support requests, resolutions, and system configurations. Update documentation as necessary.

• External Audit

  : Help Assist collecting evidences for external audits

• Asset and Inventory management :

  Assign, Collect equipments from employees, help assist to refill stock.

• Vendor Coordination:

  corodinate with third-party vendors and service providers to procure new equipments and courier or collect assets.

• Security Compliance:

  Ensure that all IT systems comply with company security policies and industry standards. Assist in the implementation of security measures to protect data and systems.

• Collaboration:

  Work with other staff to achieve faster and more efficient processes. Collaborate with other staff in the IT department to ensure a productive and collaborative environment. Ensure employees can succeed in their daily work duties without IT issues.

• Employee Support:

  Answer employee questions regarding computer systems. Gather and analyze data to diagnose problems with computer systems.

• Configuration Management:

  Change configurations, settings, and permissions to fix computer issues.
• An open attitude or disposition to troubleshooting without the direction of either official or available documentation.

Preferred candidate profile

• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with cloud services (e.g., Microsoft 365, Google Workspace).
• Experience with remote desktop tools and remote support solutions.
• Physical Machine Management managing purchasing, secure wiping of data, and onboarding/offboarding activities.
• Familiarity with Endpoint Client Solution suite and firewall.
• Ready to work from office in rotational shift.
• Ready to visit office on weekoff in case of network failure.
• Ready to troubleshoot issues on weekoff in case of other team members not available.