Desktop Support Engineer

Industry & Sector
A company operating in the Energy & Resources sector with on-site operations across India, supporting both field and corporate IT environments. The role supports critical operational continuity by ensuring reliable desktop and end-user computing services at energy production and office locations.

Primary Title (market-standard) : IT Desktop Support Engineer

About the Opportunity
We are seeking an experienced on-site Desktop Support Engineer to deliver timely, high-quality technical support to end users across multiple Indian sites. This is a hands-on role focused on desktop/laptop hardware, Windows OS, Microsoft 365, and account administration to maintain uptime for operational teams.

Role & Responsibilities

• Provide on-site first- and second-line support for desktops, laptops, printers, and peripherals—diagnose, repair, and escalate hardware/software issues promptly.
• Manage Windows OS troubleshooting, patching, imaging and deployment workflows using SCCM/Intune or similar tools.
• Administer user accounts and access via Active Directory/Azure AD and Microsoft 365 (Exchange, Teams, OneDrive); reset passwords and manage permissions.
• Handle incident tickets through the ITSM system (ServiceNow/Jira/ManageEngine): prioritize, resolve, document steps, and close with high customer satisfaction.
• Perform basic network troubleshooting (TCP/IP, DHCP, DNS) and collaborate with network teams for escalations and change implementations.
• Maintain asset inventory, create and update technical documentation, and contribute to continuous improvement of support processes and runbooks.

Skills & Qualifications

Must-Have

• 1+ years of hands-on desktop/endpoint support experience in an enterprise environment—on-site roles preferred.
• Strong expertise in Windows 10/11, hardware diagnostics, and peripheral troubleshooting.
• Practical experience with Active Directory/Azure AD and Microsoft 365 administration.
• Working knowledge of SCCM/Intune or imaging tools, and familiarity with endpoint security solutions.
• Experience using ITSM/ticketing platforms and following ITIL-based incident-management practices.

Preferred

• Certifications such as Microsoft 365 Certified, MCSA, CompTIA A+/Network+ or ITIL Foundation.
• Prior experience supporting users in industrial or energy-sector operational environments.
• Familiarity with remote-support tools, basic scripting (PowerShell) and asset management tools.

Benefits & Culture Highlights

• On-site, mission-critical role with visible impact on operational continuity across energy sites.
• Opportunities for skills development, vendor certifications and exposure to enterprise IT tools.
• Collaborative, safety-first culture with structured escalation and clear SOPs for field operations.

Location & Workstyle : On-site position based in India- Ahmedabad.

How to Apply : Submit your CV highlighting desktop support experience, certifications, and examples of on-site troubleshooting impact. Strong customer service orientation and proven incident-resolution metrics will stand out.

Kindly share your upated resume at hr.recruiter@artha.energy