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Sutherland
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Customer Service Technical Support

Customer Service Technical Support

Sutherland

1 - 4 years

2 - 3 Lacs

Chennai

Posted:2 months ago| Platform:

Apply

Skills Required

Technical Voice Process Customer Service Technical Support Technical Helpdesk International Technical Support Technical Process Windows Troubleshooting Network Troubleshooting Troubleshooting International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job summary:

Key job responsibilities:

Providing prompt, efficient, detailed service by engaging directly with customers
Patiently listen to, understand, and solve complex technical customer issues
Investigating, documenting, and resolving issues
Navigating multiple system applications and researching applicable solutions with ease
Developing detailed knowledge about products, services and features
Providing advanced device troubleshooting solutions
Being a voice and advocate for our customers when something doesnt feel right
Working with cross-functional support teams to ensure a consistent and high-quality level of support.
Acting as an advocate for our customers by reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers

Selection Process:

1) HR Interview (Walk In)

2) SD Panel Interview

3) Voice Assessment

Shift Timings & Off:

Compensation:

Additional Information:

Work Location:

Kindly share your resume to email:tournika.k@sutherlandglobal.com.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to

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