Customer Relationship Intern

As a Customer Relationship Intern in skincare, your primary role is to assist customers by providing personalized product recommendations based on their skin concerns and needs. You will be responsible for addressing customer inquiries, resolving product-related issues, and maintaining ongoing communication to establish trust and loyalty. Your goal is to enhance customer satisfaction and drive repeat business through expert support and effective relationship management. **Key Responsibilities:** - Provide personalized skincare advice by understanding individual customer concerns and recommending suitable products or routines. - Respond to customer inquiries promptly and resolve product-related issues to ensure satisfaction and build trust. - Maintain regular communication with customers to establish lasting relationships and encourage repeat business. - Collaborate with sales and product teams to stay informed about new launches, promotions, and product knowledge. - Collect and analyze customer feedback to improve service quality and contribute to product development or refinement. **Qualifications Required:** - Educational Background: Bachelors degree in cosmetology, dermatology, business, or a related field is preferred. - Skincare Knowledge: Strong understanding of skincare products, skin types, and common skin concerns. - Customer Service Skills: Excellent communication, interpersonal, and problem-solving abilities. - Experience: Prior experience in customer service, beauty retail, or skincare industry is an advantage. - Technical Proficiency: Familiarity with CRM systems, online chat platforms, and basic computer skills. - Sales Orientation: Ability to recommend and upsell products based on customer needs. - Language Skills: Proficiency in local language(s) and English, especially for customer-facing roles.,