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Consultant, Quality and Performance

3 - 7 years

0 Lacs

chennai tamil nadu

Posted:19 hours ago| Platform: Shine logo

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Skills Required

quality management performance management servicenow process design reporting quality assurance data analysis auditing continuous improvement performance analytics workflow optimization dashboard creation

Work Mode

On-site

Job Type

Full Time

Job Description

As an IT Quality and Performance Management professional at our company, you will be an integral part of the team dedicated to enhancing IT service delivery using ServiceNow. Your role will involve the following responsibilities: - Designing, implementing, and managing processes and reporting within ServiceNow to track, analyze, and enhance IT performance metrics in Site Support and Service Desk. - Utilizing ServiceNow's performance analytics and reporting features to monitor key performance indicators (KPIs) related to incident resolution times, service request fulfillment times, customer satisfaction, and availability. - Developing and presenting regular reports to stakeholders on performance trends and identifying areas for improvement. - Establishing and maintaining quality assurance processes within ServiceNow to ensure data and configurations" accuracy, completeness, and consistency. - Conducting routine audits of ServiceNow instances, ensuring process adherence, and addressing data quality issues. - Identifying opportunities to refine IT processes and workflows within ServiceNow and collaborating with IT teams to implement process changes for efficiency and enhanced user experience. - Creating and maintaining dashboards and reports within ServiceNow to visualize key performance indicators and provide insights into IT service performance. - Presenting findings and recommendations to stakeholders regularly. - Actively participating in continuous improvement initiatives to elevate the quality and performance of IT services provided through ServiceNow. Additionally, our company, Danfoss, is dedicated to engineering solutions that promote smarter resource utilization and sustainable transformation. We prioritize diversity, equality, and respect for all individuals in our inclusive work environment. Our commitment to improving employee health, working environment, and safety is reflected in our goal to become CO2 neutral by 2030, highlighting our dedication to environmental protection.,

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