Associate Technical Account Manager, Google Cloud Professional Services

The Technical Account Manager (TAM) plays a crucial role in helping customers transition to using Google Cloud products effectively. Your main responsibility will be to guide organizations through the technical aspects of their Google Cloud transformation journey. You will oversee the delivery of Cloud Consulting services to drive customer adoption of Google Cloud services. This position will involve frequent interaction with various stakeholder groups, including enterprise leadership and a diverse, cross-functional team. As a TAM, you will be instrumental in accelerating customer adoption of Google Cloud by leading the implementation process. You will offer technical expertise, manage timelines, milestones, migration goals, and strategies for business transformation. Your role will also involve advocating for customer requirements to address adoption challenges and drive the development of new features. Collaboration across multiple teams and work streams will be essential to maintain customer momentum. Building strong relationships with stakeholders is key to understanding customers" business needs, creating roadmaps, and conducting quarterly business reviews and executive sessions to gain insight into both business and technical requirements. You will be responsible for planning customer events and launches, working closely with Support, Engineers, and Site Reliability Engineers to ensure customer success. Additionally, you will collaborate with customers and support teams to address and resolve issues and escalations effectively. A critical aspect of your role as a TAM will be to develop best practices and resources based on insights gained from customer engagements. These resources will support initiatives aimed at scaling through partners and accelerating Google Cloud adoption. Excellent written and verbal communication skills, problem-solving abilities, and client management skills will be essential for success in this role.,