Application Support Lead

About Parkar Digital:

At Parkar, we are redefining cloud transformation with the power of Microsoft Azure and AWS platforms. Our commitment to aligning with industry-leading cloud technologies enables us to deliver tailored, best-in-class solutions that drive tangible results for our clients.

With over a decade of experience and more than 100 enterprise engagements across diverse industries, we specialize in empowering businesses to innovate and scale. From AIOps to Generative AI and advanced Machine Learning, our expertise spans the technologies that shape tomorrows enterprises.

As a Microsoft Gold Partner, we boast over 125 Azure certifications and a track record of 400+ successful projects powered by our team of 200+ skilled engineers. Whether its data analytics, DevOps automation, or application development, Parkar is dedicated to achieving each clients unique transformation goals with agility, precision, and a relentless pursuit of excellence.

Vector is our flagship platform, built on the latest in IT and AI technology to empower organizations to work smarter and stay ahead in a fast-changing digital world. It streamlines digital operations with intelligent automation and seamless cloud integration. With features like real-time monitoring, early problem detection, and scalable flexibility, Vector helps reduce costs, boost reliability, and drive continuous innovation.

https://parkar.in

Job Overview:

We are seeking a highly skilled and motivated Tech Lead Application Support Engineer to join our dynamic IT team. The successful candidate will be responsible for leading the application support team, ensuring the smooth operation and maintenance of our critical applications, and providing high-level technical support to resolve complex issues. The Tech Lead will also be involved in the strategic planning and continuous improvement of application support processes.

Key Responsibilities:

• Lead, mentor, and develop a team of application support engineers.
• Allocate tasks and resources effectively to ensure timely resolution of support tickets. Conduct regular team meetings and performance reviews.
• Provide high-level support for complex technical issues, ensuring prompt resolution.
• Troubleshoot and resolve application issues, working closely with development, infrastructure, and other IT teams
• Implement and maintain monitoring tools to proactively identify and address potential issues.
• Develop and enhance application support processes and documentation.
• Identify and implement opportunities for process automation and efficiency improvements.
• Ensure compliance with ITIL and other relevant frameworks and standards.
• Collaborate with business users to understand their needs and provide effective solutions.
• Communicate effectively with stakeholders at all levels, providing updates on issue status and resolution times.
• Manage vendor relationships and coordinate with third-party support teams as needed.
• Participate in project planning and execution, providing input on application support requirements and potential impacts.
• Lead or support the rollout of new applications and updates, ensuring a smooth transition to the support phase.
• Contribute to the development of disaster recovery and business continuity plans for critical applications.

Requirements:

• 5+ years of experience in application support or a related role, with at least 2 years in a leadership or team lead position.
• Strong knowledge of application support best practices, ITIL frameworks, and incident management.
• Proficiency in troubleshooting and resolving technical issues in a complex application environment.
• Experience with monitoring tools, scripting, and automation technologies.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Strong problem-solving skills and attention to detail.
• Experience in [specific technologies or applications relevant to your company, e.g., SQL, Oracle, SAP, etc.].
• Certifications such as ITIL, PMP, or relevant technical certifications.
• Experience with cloud platforms and services (e.g., AWS, Azure).

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.