Analyst

Role Overview: At Continuum Global Solutions, your role involves analyzing voice clippings of live customers, routing them to the appropriate workflow, entering data and caller queries accurately, developing an understanding of client applications, achieving quality targets, maintaining performance against defined KPIs, and navigating multiple computer applications with speed and accuracy. If you have a strong command and understanding of the English language, aim higher, reach farther to achieve your targets, act bold, be passionate with a problem-solving mindset, be one, help many in a way that provides a positive experience, want to be different, be yourself, learn more, and take action then this opportunity is for you! Key Responsibilities: - Analyze voice clippings of live customers - Route voice clippings to the appropriate workflow - Enter data and caller queries accurately - Develop an understanding of client applications - Achieve quality targets - Maintain performance against defined KPIs - Navigate multiple computer applications with speed and accuracy Qualification Required: - Must be 18+ years of age - High School Diploma/GED/Secondary School GCSE - High English proficiency - Ability to work well under pressure - Attention to detail - Customer-focused personality - High computer proficiency - Willingness to work 24/7 shifts including weekends and holidays - Pass required tests - Clear background (Note: Additional Details section omitted as it contained information about the company rather than specific job requirements),