The UrbanIndia

About The Role Duration: 6 months Location: Jaipur, Mysore, Chandigarh , Chennai, Pune, Mangalore, Bhubaneshwar, Bangalore, Hyderabad, Noida, Chandigarh, Thiruvanthapuram, Indore, Nagpur, Gurugram Timings: Full Time (As per company timings) Notice Period: (Immediate Joiner - Only) Experience: 7-10 Years Relevant Experience- 5+ Years Requirement BGV - Mandatory, No JNTU candidates Technical skill summary The Developer - CSM serves as the subject matter expert in ServiceNow CSM platform, Service portal, integrations, reporting, as well as a champion of best practices. The incumbent has extensive knowledge and experience with application development lifecycle, as well as strong technical troubleshooting skill and communication skill. Job Functions Design, develop, and support ServiceNow CSM solutions, Service portal, reporting, etc. Design, develop, and support integration between ServiceNow CSM and other applications Provide consultation to customer users on technologies, data, and processes Responsibilities Serve as a key team member in the ServiceNow CSM support team Support and enhance the ServiceNow CSM module Lead effective communication between technical teams and stakeholders Design, develop, troubleshoot, debug, and deploy technical solutions Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outage, system maintenance, testing, etc. Remain current with industry trends to advise, advocate, and implement solutions Qualifications Required Bachelor's/Master’s degree in Computer Science, Information Systems, or Engineering At least 3+ years of experience in ServiceNow CSM support, implementation, and enhancements Experience with at least one full cycle implementation of ServiceNow CSM Excellent knowledge and experience in ServiceNow CSM, Service portal, integration, and reporting Excellent knowledge and experience in Javascript, AngularJS, HTML/CSS, etc. Proven ability to gather business requirements and translate them into functional and technical solutions Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks Proven ability to maintain focus and work effectively with multiple demands Excellent analytical and time management skills Excellent communication skills both verbal and written in English Strong stakeholder relationship building skills Strong project management skills Driving Results Good single contributor & good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people Skills: javascript,project management,stakeholder relationship building,servicenow csm,reporting,integration,servicenow,angularjs,application development lifecycle,html/css,csm,communication,skills,technical troubleshooting,management Show more Show less

About The Role Duration: 6 months Location: Jaipur, Mysore, Chandigarh , Chennai, Pune, Mangalore, Bhubaneshwar, Bangalore, Hyderabad, Noida, Chandigarh, Thiruvanthapuram, Indore, Nagpur, Gurugram Timings: Full Time (As per company timings) Notice Period: (Immediate Joiner - Only) Experience: 7-10 Years Relevant Experience- 5+ Years Requirement BGV - Mandatory, No JNTU candidates Skills Required Extensive expertise in the ServiceNow platform and its modules. Strong technical proficiency in scripting, form designs, flow designers, and ACLs. Knowledge and hands-on experience with integrations. Capability to troubleshoot and resolve technical issues. Experience working within an Agile framework. CSA certification is advantageous. Familiarity with legal domain knowledge and compliance awareness is beneficial. Effective communication skills for training and documentation. Driving Results Good single contributor & good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people Skills: servicenow platform,skills,csa certification,form designs,troubleshooting,scripting,agile,integrations,effective communication,flow designers,legal domain knowledge,agile framework,compliance awareness,servicenow,acls,communication Show more Show less

About The Role Duration: 6 months Location: Jaipur, Mysore, Chandigarh, Chennai, Pune, Mangalore, Bhubaneshwar, Bangalore, Hyderabad, Noida, Chandigarh, Thiruvanthapuram, Indore, Nagpur, Gurugram Timings: Full Time (As per company timings) Notice Period: Immediate Joiners Only Experience: 8-10 Years Requirement Background Verification: Mandatory, NO JNTU Candidates Job Summary The Senior Developer - HRSD is an expert in the ServiceNow HRSD platform, Service portal, integrations, reporting, and best practices. They should have extensive knowledge and experience with the application development lifecycle and strong technical troubleshooting and communication skills. Job Functions Design, develop, and support ServiceNow HRSD solutions, Service portal, reporting, etc. Design, develop, and support integration between ServiceNow HRSD and other applications including customer's HR system. Provide consultation to customer users on technologies, data, and processes. Responsibilities Serve as a key team member in the ServiceNow HRSD support team. Support various ServiceNow HRSD modules such as Case Management, Knowledge Management, HR Agent Workspace, Service portal, integrations, and reporting. Facilitate effective communication between technical teams and stakeholders. Design, develop, troubleshoot, debug, and deploy technical solutions. Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outage, system maintenance, and testing. Stay updated with industry trends to advise, advocate, and implement solutions. Qualifications Required Bachelor's or Master's degree in Computer Science, Information Systems, or Engineering. Minimum 3+ years of experience in ServiceNow HRSD support, enhancements, and implementation. Experience with at least one full cycle implementation of ServiceNow HRSD. Extensive knowledge and experience in ServiceNow HRSD, Service portal, integration, and reporting. Proficiency in JavaScript, Angular JS, HTML/CSS. Proven ability to gather business requirements and translate them into functional and technical solutions. Ability to work independently to provide solutions to stakeholders and as part of a team to accomplish tasks. Ability to maintain focus and work efficiently under multiple demands. Excellent analytical and time management skills. Strong verbal and written communication skills in English. Ability to build strong stakeholder relationships. Strong project management skills. Mandatory/Desired Skills - Senior HRSD Developer, Virtual Agent, ITSM, Integrations, ServiceNow platform Driving Results Capable of working well both independently and as part of a team. Flexible attitude towards work as required. Proactively identify and communicate issues and risks. Other Personal Characteristics Dynamic, engaging, self-reliant developer. Ability to handle ambiguity. Collaborative and analytical approach. Self-confident yet humble. Open to continuous learning. Intelligent and rigorous thinker who can operate successfully among bright people. Skills: project management,service portal,integrations,reporting,servicenow,angular js,javascript,servicenow hrsd,html/css,skills,management Show more Show less

About The Role Duration: 12 months Location: Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Thiruvananthapuram, Nagpur, Indore Timings: Full Time (As per company timings) Notice Period: (Immediate Joiner - Only) Experience: 6-9 Years ServiceNow SecOps Years of Experience: 7+ years Relevant Experience: 5+ Years Availability: Please share immediate joiners only BGV: Mandatory, no JNTU candidates ServiceNow SecOps Vulnerability Response SME Role Description The ServiceNow SecOps - Vulnerability Response SME would need to have at least 6-9 years of experience with more than 1 year of experience in Vulnerability Response modules Job Responsibilities ServiceNow implementation experience in Security operation - Vulnerability Response, Configuration Compliance. Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset – not limited to) will be an added advantage Working experience in implementation of catalog items and record producers. Working experience in configuring Vulnerability response applications and integration with one of vulnerability scanner tool Configuration/Customization of the Service Now system, including creating workflows or flows. Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service Uses scripting tools and Servicenow functionality to create script to automate rote tasks being done in Service Now. Performs integrations and process automation using Service Now Orchestration. Load, manipulate and maintain data between Service-now and other systems. Thorough understanding of ServiceNow Security incident response and Vulnerable Item processes Performs system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application. Hands-on design, development and deployment experience with the Service-now platform. Experience with REST and SOAP integrations. Required Experience And Skills Hands on experience on ServiceNow Security operations Vulnerability Response, Hands on experience on ITSM module Should have worked extensively on ServiceNow Integrations with other external system Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment Must have working experience in Agile environment Experience in CMDB, Discovery and integration with other external modules Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX. Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.). Hands-on experience developing using JavaScript. Hands-on experience working with relational databases. Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX. Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS. Service Now Certified Application Developer is an advantage Skills: servicenow,soap,agile,xml,vulnerability response,html,configuration compliance,vulnerability,itsm,ajax,css,jelly,angularjs,javascript,rest,integrations,integration,json,scripting,glide Show more Show less

About The Role Duration: 6 months Location: Jaipur, Mysore, Chandigarh, Chennai, Pune, Mangalore, Bhubaneshwar, Bangalore, Hyderabad, Noida, Chandigarh, Thiruvanthapuram, Indore, Nagpur, Gurugram Timings: Full Time (As per company timings) Notice Period: (Immediate Joiner - Only) Experience: 7-10 Years Requirement BGV - Mandatory, No JNTU candidates Skillsets Job Description: Proven experience in scoped applications and moving applications through versions Expertise in complex customizations, including script includes, SLAs, notifications, inbound actions, and database views Solid ServiceNow scripting credentials Experience with UI pages (Good to have) Mandatory/Desired Skills ServiceNow Senior Developer (Request Management & App Engine squad) Driving Results Excels as both an individual contributor and a collaborative team player. Adaptable work attitude to meet project needs. Proactively identifies and communicates issues and risks. Other Personal Characteristics Dynamic, engaging, and self-reliant developer Comfortable with ambiguity Applies a collaborative and analytical approach Self-confident yet humble Committed to continuous learning Intelligent and rigorous thinker who can thrive among bright individuals Skills: inbound actions,servicenow,database views,credentials,script includes,slas,app,scoped applications,ui pages,driving results,notifications,database Show more Show less

Jd Looking for a very strong Java expert. hands-on resource who can lead & interact with the client directly and understand the requirements & contribute to technical discussions apart from development work. Should have very good communication skills. Must-Have Skills Java Spring Boot Microservices Reactive programming Vertex Qualifications Bachelor's or Master's degrees in Computer Science, Computer Engineering, or a related technical discipline. Ability to work independently and to adapt to a fast-changing environment. Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency. Driving Results A good single contributor and a good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people Role Responsibilities [Add detailed role responsibilities here] Skills: boot,spring boot,java,vertex,reactive programming,communication skills,communication,skills,microservices Show more Show less

About The Role Duration: 9 months and possible extension Location: Bangalore (preferable), Pune, Chennai, Gurugram, Hyderabad, Mangalore, Mysore, Chandigarh, Jaipur, Mohali, Trivandrum, Nagpur, Indore Timings: Full Time (As per company timings) Notice Period: Immediate Joiner - Only Experience: 7-8 Years Must Have Skills Strong experience working with React.js + Node.js In-depth knowledge of JavaScript, CSS, HTML, and front-end languages. Experience and Knowledge of the REACT tool, including Redux and Flux. Good knowledge of iframe Experience with user interface design. Experience in unit testing. Experience with browser-based debugging and performance testing software. Excellent troubleshooting skills. Note: Bangalore is preferable. Driving Results Good single contributor & good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people Skills: user interface design,html,performance testing,flux,testing,react.js,redux,unit testing,react,browser-based debugging,css,node.js,iframe,skills,javascript Show more Show less

About The Role Duration: 12 Month Location: Bangalore (Preferred), Pune, Gurgaon, Chennai, Bhubaneshwar. Timings: Full Time (As per company timings) Notice Period: within 15 days or immediate joiner Experience: Minimum 6 years Requirements Must-Have Skills: Java, Spring boot, Microservices Qualification Bachelor's or Master’s degrees in Computer Science, Computer Engineering, or related technical discipline. Ability to work independently and to adapt to a fast-changing environment. Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency. Role Responsibilities Design, develop, and maintain high-quality software applications using Java, Spring Boot, and Microservices architecture. Collaborate with cross-functional teams to define, design, and ship new features. Troubleshoot and debug applications to ensure optimal performance. Participate in code reviews and contribute to team and project improvements. Stay updated with the latest industry trends and technologies to ensure our applications are current and robust. Skills: java,computer engineering,spring boot,boot,microservices,computer science Show more Show less

About The Role Duration: 6 months Location: Jaipur, Mysore, Chandigarh, Chennai, Pune, Mangalore, Bhubaneshwar, Bangalore, Hyderabad, Noida, Chandigarh, Thiruvanthapuram, Indore, Nagpur, Gurugram Timings: Full Time (As per company timings) Notice Period: Immediate Joiners Only Experience: 8-10 Years Requirement Background Verification: Mandatory, NO JNTU Candidates Job Summary The Senior Developer - HRSD is an expert in the ServiceNow HRSD platform, Service portal, integrations, reporting, and best practices. They should have extensive knowledge and experience with the application development lifecycle and strong technical troubleshooting and communication skills. Job Functions Design, develop, and support ServiceNow HRSD solutions, Service portal, reporting, etc. Design, develop, and support integration between ServiceNow HRSD and other applications including customer's HR system. Provide consultation to customer users on technologies, data, and processes. Responsibilities Serve as a key team member in the ServiceNow HRSD support team. Support various ServiceNow HRSD modules such as Case Management, Knowledge Management, HR Agent Workspace, Service portal, integrations, and reporting. Facilitate effective communication between technical teams and stakeholders. Design, develop, troubleshoot, debug, and deploy technical solutions. Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outage, system maintenance, and testing. Stay updated with industry trends to advise, advocate, and implement solutions. Qualifications Required Bachelor's or Master's degree in Computer Science, Information Systems, or Engineering. Minimum 3+ years of experience in ServiceNow HRSD support, enhancements, and implementation. Experience with at least one full cycle implementation of ServiceNow HRSD. Extensive knowledge and experience in ServiceNow HRSD, Service portal, integration, and reporting. Proficiency in JavaScript, Angular JS, HTML/CSS. Proven ability to gather business requirements and translate them into functional and technical solutions. Ability to work independently to provide solutions to stakeholders and as part of a team to accomplish tasks. Ability to maintain focus and work efficiently under multiple demands. Excellent analytical and time management skills. Strong verbal and written communication skills in English. Ability to build strong stakeholder relationships. Strong project management skills. Mandatory/Desired Skills - Senior HRSD Developer, Virtual Agent, ITSM, Integrations, ServiceNow platform Driving Results Capable of working well both independently and as part of a team. Flexible attitude towards work as required. Proactively identify and communicate issues and risks. Other Personal Characteristics Dynamic, engaging, self-reliant developer. Ability to handle ambiguity. Collaborative and analytical approach. Self-confident yet humble. Open to continuous learning. Intelligent and rigorous thinker who can operate successfully among bright people. Skills: project management,service portal,integrations,reporting,servicenow,angular js,javascript,servicenow hrsd,html/css,skills,management Show more Show less

About The Role Duration: 6 months Location: Jaipur, Mysore, Chandigarh, Chennai, Pune, Mangalore, Bhubaneshwar, Bangalore, Hyderabad, Noida, Chandigarh, Thiruvanthapuram, Indore, Nagpur, Gurugram Timings: Full Time (As per company timings) Notice Period: (Immediate Joiner - Only) Experience: 7-10 Years Requirement BGV - Mandatory, No JNTU candidates Skillsets Job Description: Proven experience in scoped applications and moving applications through versions Expertise in complex customizations, including script includes, SLAs, notifications, inbound actions, and database views Solid ServiceNow scripting credentials Experience with UI pages (Good to have) Mandatory/Desired Skills ServiceNow Senior Developer (Request Management & App Engine squad) Driving Results Excels as both an individual contributor and a collaborative team player. Adaptable work attitude to meet project needs. Proactively identifies and communicates issues and risks. Other Personal Characteristics Dynamic, engaging, and self-reliant developer Comfortable with ambiguity Applies a collaborative and analytical approach Self-confident yet humble Committed to continuous learning Intelligent and rigorous thinker who can thrive among bright individuals Skills: inbound actions,servicenow,database views,credentials,script includes,slas,app,scoped applications,ui pages,driving results,notifications,database Show more Show less

About The Role Duration: 6 months Location: Jaipur, Mysore, Chandigarh , Chennai, Pune, Mangalore, Bhubaneshwar, Bangalore, Hyderabad, Noida, Chandigarh, Thiruvanthapuram, Indore, Nagpur, Gurugram Timings: Full Time (As per company timings) Notice Period: (Immediate Joiner - Only) Experience: 7-10 Years Relevant Experience- 5+ Years Requirement BGV - Mandatory, No JNTU candidates Skills Required Extensive expertise in the ServiceNow platform and its modules. Strong technical proficiency in scripting, form designs, flow designers, and ACLs. Knowledge and hands-on experience with integrations. Capability to troubleshoot and resolve technical issues. Experience working within an Agile framework. CSA certification is advantageous. Familiarity with legal domain knowledge and compliance awareness is beneficial. Effective communication skills for training and documentation. Driving Results Good single contributor & good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people Skills: servicenow platform,skills,csa certification,form designs,troubleshooting,scripting,agile,integrations,effective communication,flow designers,legal domain knowledge,agile framework,compliance awareness,servicenow,acls,communication Show more Show less

Role Responsibilities Provide exceptional customer service and support to international clients. Handle incoming technical inquiries via phone, email, and chat. Diagnose and troubleshoot basic technical issues for customers. Ensure timely resolution of customer complaints and issues. Document all customer interactions in the support system accurately. Guide customers through the usage of services and products. Actively listen to customer concerns and respond effectively. Collaborate with technical teams to resolve more complex issues. Maintain high customer satisfaction ratings through quality service. Participate in training and development to enhance skills. Support team objectives and contribute positively to the work environment. Provide product knowledge and troubleshooting support to customers. Assist in identifying areas for process improvement. Follow company policies and procedures strictly. Participate in team meetings and contribute ideas for improvement. Qualifications High school diploma or equivalent; Bachelor's degree preferred. Proven experience in customer support or technical support roles. Strong technical aptitude with the ability to learn new software quickly. Excellent verbal and written communication skills. Ability to work in a high-pressure environment and meet deadlines. Basic knowledge of computer systems and networking. Experience with customer support software or ticketing systems. Strong problem-solving skills and attention to detail. Ability to work as part of a team and independently. Willingness to work on-site in a fast-paced environment. Flexibility to work various shifts including weekends and holidays. Customer-centric mindset with a passion for helping others. Prior experience in an international support environment is a plus. Knowledge of multiple languages is an advantage. Strong multitasking skills and the ability to prioritize tasks. Commitment to continuous learning and development. Skills: problem-solving skills,customer service skills,problem-solving,team collaboration,communication skills,process improvement,adaptability,technical support,time management,multitasking,technical aptitude,conflict resolution,customer service Show more Show less

Role Responsibilities Assist customers with inquiries through phone, email, and in person. Provide accurate information about products and services. Resolve customer complaints in a timely manner. Maintain detailed records of customer interactions. Follow up on customer issues to ensure resolution. Collaborate with sales and technical teams to enhance service delivery. Identify customer needs and recommend relevant solutions. Educate customers about new products and services. Participate in training sessions to improve product knowledge. Monitor customer feedback for areas of improvement. Assist in the development of customer service policies and procedures. Handle escalations effectively to ensure customer satisfaction. Contribute to a positive team environment by sharing knowledge. Update customer accounts and maintain database accuracy. Stay informed about industry trends and best practices in customer service. Qualifications Bachelor’s degree or equivalent experience in customer service. Proven experience as a Customer Support Executive or relevant role. Excellent communication and interpersonal skills. Strong problem-solving abilities and a focus on customer satisfaction. Proficiency in using customer service software and tools. Ability to work in a fast-paced environment and manage multiple tasks. Strong organizational skills and attention to detail. Ability to empathize with customers and resolve issues effectively. Willingness to work on-site in Noida. Familiarity with urban solutions or related sectors is a plus. Ability to adapt to change and learn quickly. Team player with a collaborative attitude. Relevant certifications in customer service are desirable. Flexible with work hours if needed. A proactive approach to identifying customer needs. ü Graduate with 1+ year experience in a logistics-based BPO or premium e-commerce process ü Excellent English communication skills – mandatory ü Rotational shifts (One side cab in odd hours) Immediate joiners only Skills: teamwork,customer service software proficiency,customer service,team collaboration,problem solving,problem-solving,attention to detail,communication,customer satisfaction,analytical skills,organizational skills,adaptability,communication skills,technical proficiency,empathy,time management Show more Show less

Required - Good Communication Skills English Speaking 70% and Writing , Reading. 100%. Job Overview We are seeking a dynamic and customer-oriented professional to join our team as a Customer Care Executive. In this role, you will interact with customers via voice calls as well as handle non-voice communication channels. The ideal candidate will possess excellent communication skills, a customer-centric attitude, and the ability to resolve queries efficiently, ensuring a high level of customer satisfaction. Key Responsibilities Voice Process Handle inbound and outbound calls professionally. Provide accurate information about products and services. Resolve customer queries and complaints in a timely manner. Maintain detailed records of customer interactions. Non-Voice Process Manage communication through email, chat, and other digital platforms. Address customer concerns, process requests, and provide follow-up support. Document and escalate issues to relevant departments when required. General Duties Meet performance metrics such as response time, call quality, and customer satisfaction. Ensure adherence to company policies and procedures. Participate in training sessions and team meetings to continuously improve service quality. Contribute to team efforts by accomplishing related results as needed. Key Competencies Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Ability to work efficiently both independently and as part of a team. Proficiency with basic computer applications and familiarity with CRM software. A positive attitude and a keen sense of empathy toward customer needs. Skills: communication,basic,decision-making,voice process,crm software,skills,computer applications,customer,customer service,customer satisfaction,customer care,problem-solving,communication skills Show more Show less

Role Responsibilities ü Telugu (10 Openings)/ Tamil (5 Openings)/ Malayalam (5 Openings) Provide exceptional customer service and support to clients via phone, email, and chat. Respond promptly to customer inquiries, addressing issues and providing solutions. Maintain in-depth knowledge of products and services to effectively assist customers. Document and track customer interactions and feedback in the system. Collaborate with team members to resolve complex customer issues. Follow up with customers to ensure their satisfaction after service interactions. Assist in training new staff on customer service protocols and procedures. Identify trends in customer feedback and recommend improvements. Handle returns, exchanges, and warranty claims according to company policy. Manage customer accounts and assist with account-related inquiries. Participate in team meetings to discuss performance metrics and strategies. Stay updated on product changes, features, and promotions to better serve customers. Provide feedback to management about customer needs and service improvements. Work towards meeting individual and team performance targets. Maintain an organized workstation and access to relevant tools. Qualifications High School Diploma or equivalent; additional education is a plus. Proven experience in customer service or related field. Excellent verbal and written communication skills. Strong problem-solving abilities and conflict resolution skills. Ability to work in a fast-paced environment. Familiarity with CRM systems and practices. Strong attention to detail and accuracy. Ability to work independently and within a team. Basic understanding of Microsoft Office Suite. Flexibility to work various shifts as required. Positive attitude with a passion for helping others. Ability to handle stressful situations with professionalism. Experience in data entry and administrative tasks. Knowledge of customer service best practices. Willingness to learn and adapt to new challenges. Skills: customer service,team collaboration,product knowledge,problem solving,problem-solving,customer support,microsoft office suite,communication,crm systems,communication skills,conflict resolution,time management,data entry,administrative tasks Show more Show less

ServiceNow development: Supplier Portal configuration: Source to Pay (S2P) process knowledge: Workflow design: Catalog item creation: Integration with third-party systems: UI policies and client scripts: Business rules setup: Notifications and approvals: Role and access management: Incident and request handling: Knowledge of Procurement lifecycle: Debugging and troubleshooting: Agile/Scrum methodology: Communication and documentation skills: Skills: workflow design,agile/scrum methodology,supplier portal configuration,role and access management,incident and request handling,servicenow,knowledge of procurement lifecycle,source to pay,integration with third-party systems,ui policies and client scripts,source to pay (s2p) process knowledge,debugging,debugging and troubleshooting,agile,communication and documentation skills,business rules setup,servicenow development,catalog item creation,notifications and approvals Show more Show less

Kong Mesh Engineers Work Location : WFH (Preferred locations - Bengaluru, Chennai, Hyderabad) - They can work from home but should be from these locations only, same location as if required should be available to come to office. About The Role We are looking for a skilled and proactive Kong Mesh Engineer to join our Platform Engineering team. In this role, you will help design, implement, and manage our Kong Mesh (based on Kuma) service mesh infrastructure, supporting secure, scalable, and observable communication between microservices. You'll work closely with DevOps, infrastructure, and application teams to enable service discovery, zero-trust security, and traffic control across distributed systems. Key Responsibilities Implement and manage Kong Mesh to support service-to-service communication within a Kubernetes and/or hybrid environment. Configure and maintain features such as mTLS, traffic routing, circuit breakers, rate limiting, and observability. Collaborate with developers and SREs to onboard applications onto the service mesh. Automate service mesh deployments and configurations using CI/CD pipelines and Infrastructure as Code (IaC) tools. Monitor mesh performance, troubleshoot issues, and tune configurations for optimal performance. Ensure secure and consistent communication between microservices using mesh policies. Document configurations, workflows, and best practices for team and organizational use. Requirements Must-Have: Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of experience in DevOps, SRE, or platform/infrastructure roles. Hands-on experience with Kong Mesh (or other service mesh solutions like Istio, Linkerd, Kuma). Solid understanding of Kubernetes, Envoy proxy, and container orchestration concepts. Experience with microservices architecture and network security (mTLS, RBAC). Familiarity with CI/CD pipelines, Git, and Infrastructure as Code tools like Terraform or Helm. Proficient in scripting languages (e.g., Bash, Python, or Go). Skills: communication,rbac,kong mesh,mtls,microservices,microservices architecture,python,ci,go,helm,ci/cd pipelines,infrastructure,kubernetes,bash,git,terraform,infrastructure as code,mesh Show more Show less

Role: Grafana BI Developer Location: Remote Duration: 3 Months Experience: 5+ yrs Time Zone: 12 PM - 9:00 PM IST Dual employment = Client does not allow dual employment and such must be terminated as soon as possible if applies. Note:- There will be a BGV process for this requirement. English fluency (all teams work internationally, and English is the standard language). Candidate should be your Inhouse Bench resource Technical Requirements The ideal candidate should have deep expertise in Grafana, with the ability to design, administer, optimize, and support real-time monitoring dashboards. Should be capable of analyzing existing business logic in Power BI and effectively migrating dashboards to Grafana. (Support will be available from our Power BI developers to understand current reports.) Must have experience in integrating Grafana with various data sources, particularly PostgreSQL, with potential future integration with platforms like Databricks. A strong understanding of both Grafana Cloud and on-premises deployments is required, as there is a possibility of moving to an on-premises setup in the future. Initial contract duration: approximately 3 months, focused on a single real-time data streaming use case. Skills: communication,problem solving,sql,data warehousing,analytical skills,apis,agile methodologies,sql proficiency,reporting tools,python,problem-solving,javascript,data visualization,collaboration,team collaboration,data integration,grafana Show more Show less

WSO2 Engineers Work Location WFH (Preferred locations - Bengaluru, Chennai, Hyderabad) - They can work from home but should be from these locations only, same location as if required should be available to come to office About The Role We are seeking skilled and motivated WSO2 Engineers to join our Integration Team. You will be responsible for designing, developing, deploying, and supporting enterprise integration solutions using WSO2’s suite of products, including API Manager, Enterprise Integrator, and Identity Server. This is a hands-on technical role with the opportunity to work on high-impact projects across various business domains. Key Responsibilities Develop and maintain integration solutions using WSO2 API Manager, Enterprise Integrator (ESB), and Identity Server. Build and expose REST/SOAP APIs and integrate them with backend services and third-party systems. Work closely with architects and business analysts to understand integration requirements and deliver effective solutions. Configure security policies (OAuth2, JWT, SAML, etc.) on WSO2 components. Troubleshoot and resolve issues related to performance, functionality, and connectivity in integration flows. Contribute to automation, CI/CD pipelines, and monitoring for integration components. Write technical documentation and maintain clear records of configuration and development artifacts. Stay current with WSO2 product updates and integration trends. Requirements Must-Have: Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of hands-on experience with WSO2 API Manager, Enterprise Integrator, and/or Identity Server. Strong understanding of REST/SOAP services, XML, JSON, XSLT, and integration protocols (HTTP, JMS, FTP, etc.). Experience with OAuth2, JWT, and basic API security concepts. Familiarity with middleware, message brokering, and transformation logic. Strong debugging and problem-solving skills. Experience with tools like Git, Maven, and Jenkins. Nice-to-Have Experience with Docker, Kubernetes, and cloud platforms (AWS, Azure, GCP). Knowledge of event-driven architecture (Kafka, RabbitMQ). Exposure to DevOps practices and scripting (Shell, Python). WSO2 certification (e.g., WSO2 Certified Integration Developer). Skills: maven,rabbitmq,integration,enterprise integrator,oauth2,enterprise,docker,git,xml,jms,kafka,jenkins,wso2 api manager,jwt,rest,ftp,http,gcp,soap,json,azure,shell,identity server,python,aws,api,components,xslt,kubernetes,wso2 Show more Show less

Qualifications And Skills Bring over 15 years of hands-on experience in .NET development using C#, and .NET Core. Demonstrate strong expertise in architectural design patterns and best practices. Leverage your experience in Azure cloud-native development, including Azure Functions, App Services, Kubernetes (AKS), Logic Apps, and API Management. Showcase your skills in microservices architecture, containerization (Docker, Kubernetes). Exhibit strong database expertise in SQL Server and NoSQL databases (CosmosDB). Prove proficiency in DevOps practices, including CI/CD pipelines (Azure DevOps, Terraform, GitHub Actions). Bring experience in Enterprise Integration Patterns, Event-driven architecture, and messaging systems (Kafka, RabbitMQ). Demonstrate excellent problem-solving, analytical, and debugging skills. Communicate effectively with stakeholders across technical and business teams. Thrive in a fast-paced, agile environment. Possess a passion for technology innovation and continuous learning. Preferred Qualifications Experience in large-scale enterprise applications. Knowledge of AI/ML integration in .NET solutions. Certifications in Microsoft Azure. NVP Certified Skills: analytical skills,architecture,azure,.net development,debugging skills,sql server,app services,kubernetes (aks),cloud,event-driven architecture,devops practices,microservices architecture,messaging systems (kafka, rabbitmq),containerization (docker, kubernetes),nosql databases (cosmosdb),azure cloud-native development,devops,problem-solving,enterprise integration patterns,communication,azure functions,logic apps,architectural design patterns,.net core,c#,ci/cd pipelines (azure devops, terraform, github actions),api management,skills Show more Show less