Front Office Executive

Location : Chanre Diagnostics Laboratory Malleswaram, Bangalore Job Duties/ Responsibilities/ Accountabilities: Ensure error free patient registration, billing and quarry solving of customers Facilitation of service offering to customers Taking feedback from patient in Lab and through CSAT ensuring Delightful Customer Experience Maintain support documents of patients in order to ensure no NC during Audits. Adherence to TAT / OTR (On time Report) Receive or obtain specimens for Laboratory analysis and do order entry. Label bottles, containers, tubes, sample cups. Ensure proper billing and cash collection with highest ethical standards. Filing and maintenance of all documents pertaining to the front office / reception. Schedule himself/herself to be on the front during peak hours, and regulate patient movement to prevent congestion in any area. Attend to patient queries in person and on phone. Ensure cleanliness of the reception area. Maintain good interpersonal relationship within the department and with other staff in the Lab. Be courteous to patients and their attendants.