E-Commerce Executive

Department: E-commerce / D2C

Reporting To: E-commerce Manager / Operations Head

Job Summary:

We are looking for a proactive and detail-oriented E-commerce Operations Executive to manage our direct-to-consumer (D2C) website operations through Shopify. The ideal candidate will be responsible for order processing, payment verifications, customer interaction, courier coordination, and managing ads billing. You will act as a key operations link between the website, payments, shipping, and customers.

Roles :

Website Operations (Shopify):

• Handle product listing, content updates, and pricing changes on Shopify.
• Manage order processing, including custom orders, and update order status in internal sheets.
• Perform regular Shopify maintenance such as page updates, homepage banners, or layout tweaks.

Order & Payment Handling:

• Verify and reconcile payments from Razorpay with orders.
• Conduct daily mail checks from Shopify and Razorpay for order/payment alerts.
• Maintain accuracy in Order Sheets and handle different IT billing entries for customized orders.

Customer Interaction & Support:

• Handle 1-on-1 customer communication via WhatsApp and Instagram for queries, complaints, and order assistance.
• Update customer feedback or requests in the order sheet for team reference.

Logistics & Fulfillment:

• Generate shipping labels, perform billing entries, and ensure timely handover to courier partners (DTDC, Tirupati, etc.).
• Manage Shiprocket platform, tracking, and billing coordination.
• Ensure OMS (Order Management System) entries are fulfilled and up-to-date.

Digital Ads & Finance Coordination:

• Coordinate with Ads team for Facebook and Google Ads performance or issues.
• Track and maintain billing/payment records related to Ads and Courier partners.

Required Skills:

• Working knowledge of Shopify admin panel
• Familiarity with payment gateways like Razorpay
• Strong hands-on skills in Excel and Google Sheets (Order Sheets, Data Entry)
• Communication skills for customer interaction on social platforms
• Detail-oriented mindset with ability to manage multiple daily tasks
• Basic understanding of OMS, shipping platforms like Shiprocket

Preferred Qualifications:

• 1–2 years of experience in E-commerce operations (D2C preferred)
• Prior experience handling Shopify + Razorpay + Shiprocket stack
• Graduate in Business Administration, Commerce, or similar field

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time

Work Location: In person