Zoho Implementation Expert

Role: ZOHO Implementation expert

Qualification: Any Degree

Experience: 3-5 years

Location: Yelahanka New Town

Roles and Responsibilities

• Analyze business processes to identify ZOHO solutions that match the organization’s needs.
• Plan and execute ZOHO app deployments (e.g., CRM, Books, People, Desk, Creator, Projects).
• Customize modules, workflows, and automation.
• Coordinate data migration, integrations, and user onboarding.
• Provide training and documentation to end users.
• Act as the primary liaison between client stakeholders and the ZOHO development team.
• Gather and document functional and technical requirements.  Map existing business workflows to ZOHO capabilities
• Define KPIs to track post-implementation success.
• Support testing and user acceptance processes.
• Ensure solution aligns with business goals.
• Customize ZOHO applications using Deluge scripting.
• Build reports, dashboards, and advanced automation.
• Troubleshoot and resolve technical issues.  Manage user roles, permissions, profiles, and security settings.
• Set up workflows, approval processes, and access controls.
• Monitor system performance and handle maintenance.
• Implement backup and disaster recovery plans.
• Design and deliver end-user training sessions (onsite or remote).
• Create user manuals, tutorials, and SOP documentation.
• Provide first-level support to users.
• Collect user feedback for ongoing improvements.
• Define scope, budget, and timeline of the implementation.
• Coordinate between internal teams and ZOHO experts.
• Manage risks, change requests, and status reporting.
• Ensure project milestones are delivered on time.
• Plan and implement integration with other platforms (e.g., ERP, e-commerce, payment gateways).
• Maintain API documentation and version control.
• Extract, cleanse, and map legacy data to ZOHO data models.
• Ensure integrity and completeness during import/export.
• Validate data post-migration with business teams.

Job Type: Full-time

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person