Walkin Drive 18th Oct _Movate_Chennai_Tech Support_work location HYD

Role & responsibilities

• Provides comprehensive remote support across major operating systems -

Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.

Follows documented procedures for issues presented and escalates further if need be.

• Delivers support for G suite applications, covering installation and basic usage -

When necessary, escalates issues to the SMEs / Leads for resolution.

Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.

• Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
• Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
• Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
• Communicate effectively with non-technical users to explain solutions in an understandable manner.

Must Have Skills :

• Degree Certificate (Any, but should have good written and verbal communication skills)
• 0 - 5 years of Customer Service experience
• Excellent communication skills, should be able to hold a conversation
• Basic troubleshooting and should be able to comprehend the issues presented
• Ability to deal professionally as well as ability to learn new products and technologies
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements
• Basic knowledge on IT systems

Knowledge, Skills and Abilities :

• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Good Analytical & Cognitive skills

Required Skills & Qualifications:

• Education:

  Any degree, with strong written and verbal communication skills.

• Experience:

  0- 5 years in customer service.

• Communication & Customer Handling:

Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.

Strong customer service approach and attitude, multitasking, and documentation skills.

• Technical & Analytical Skills:

  Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.

• Adaptability & Learning:

  Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.

This Job will be Hyderabad location and WFO only .