24 Training Documentation Jobs

Responsibilities: Manage customer relationships Ensure quality control standards met Oversee daily operations Collaborate with team on strategic planning Train & develop staff Health insurance

As a Technical Writer at our company, you will be responsible for creating and maintaining user documentation for the Spark Assist application. Your primary duties will include developing detailed workflow and process flow documentation, writing clear API documentation, and producing user guides and troubleshooting documentation. Additionally, you will be tasked with creating onboarding materials and training documentation for new users, as well as integration guides for developers and technical stakeholders. It will also be your responsibility to ensure the accuracy and version control of API reference documentation across application updates. In terms of collaboration and quality assurance, you will work closely with product managers, developers, and UX designers to review and edit documentation for clarity, accuracy, and consistency. You will also be expected to establish and maintain documentation standards and style guides, as well as conduct regular audits and updates to ensure the quality of the documentation. To be successful in this role, you must have at least 5 years of experience in technical writing, preferably for software applications. You should also have proficiency in documentation tools such as Confluence and github, as well as experience with API documentation tools like Swagger and Postman. A basic understanding of software development processes and terminology, along with familiarity with markup languages like Markdown and HTML, will be essential for this position. In addition to technical skills, strong communication and analytical skills are a must. You should possess excellent written and verbal communication skills and have the ability to translate complex technical concepts into user-friendly language. Attention to detail, organizational skills, and experience working in Agile development environments will also be valuable assets in this role.,

You should have good written and oral communication skills along with an understanding of the entire product lifecycle. It is essential to work effectively with cross-functional teams and have exposure to technology products and implementation cycles. Your experience should include working on the requirements gathering phase with client business analysts to understand and document requirements. Strong risk management experience in reputed banks, institutions, big 4 consultancies, product firms, or well-known analytical companies is required. Functional involvement across the project life cycle, including requirements gathering, functional use cases, and reviews, is crucial. Your main responsibilities will include gathering product requirements, prioritizing feature implementations, and creating prototypes. You will coordinate with product engineering and development teams to share prototypes and support product development. Performing functional testing to ensure that the product meets specifications and suggesting enhancements to improve user experience are key tasks. You will be expected to contribute to thought leadership and whitepapers regularly, conduct periodic research to track regulatory changes, identify customer needs, and market requirements. Analyzing the competition, identifying gaps, and working closely with the delivery team for successful product delivery are important aspects of the role. Collaborating with sales teams to educate on product features and benefits, as well as creating support and training documents for internal and external users, are also part of the job responsibilities.,

As a Technical Writer for Spark Assist application, your primary responsibility will be to develop and maintain user documentation that effectively communicates the functionality of the application. This includes creating comprehensive user guides, workflow documentation, API documentation, troubleshooting guides, onboarding materials, and training documentation. You will also be tasked with developing integration guides for developers and technical stakeholders, ensuring the accuracy and clarity of all documentation. Collaboration is key in this role, as you will work closely with product managers, developers, and UX designers to review and edit documentation for clarity, accuracy, and consistency. Additionally, you will establish and maintain documentation standards and style guides, conduct regular audits, and update documentation as needed to ensure its relevance and accuracy across application updates. To excel in this position, you should have at least 5 years of experience in technical writing, with a preference for experience in software applications. Proficiency in documentation tools such as Confluence and Github, as well as experience with API documentation tools like Swagger and Postman, is essential. A basic understanding of software development processes and terminology, familiarity with markup languages like Markdown and HTML, and experience working in Agile development environments will also be advantageous. Your communication and analytical skills will be put to the test as you translate complex technical concepts into user-friendly language. Strong attention to detail, excellent written and verbal communication skills, and organizational abilities are key attributes for success in this role. If you are looking for a challenging and rewarding opportunity to contribute to the documentation and communication efforts of a dynamic software application, this position may be the perfect fit for you.,

As a skilled professional in Oracle functional workstreams, you will be responsible for leading and managing activities across various modules including Finance (GL, AP, AR, FA, CM). Your primary tasks will involve gathering, analyzing, and documenting business requirements, and subsequently translating them into effective Oracle solutions. Your role will also require you to design and configure Oracle modules to meet client specifications, ensuring alignment with their needs. In addition, you will play a key part in full-cycle implementations, starting from requirements gathering and solution design, to testing and providing go-live support. Collaboration with technical teams for integrations, extensions, and custom reports will be essential in your day-to-day activities. Moreover, conducting User Acceptance Testing (UAT) sessions, preparing training documentation, and providing assistance to business users will be crucial elements of your responsibilities. To maintain high standards, you will need to ensure compliance with Oracle best practices and client standards throughout the project lifecycle. Furthermore, offering post-production support and driving continuous improvements will be vital for the success of the Oracle solutions implemented. If you are looking for an opportunity to utilize your Oracle functional expertise in a dynamic environment, this role offers a platform to showcase your skills and contribute to the growth of the organization.,

The role of Apprentice Human Resources at Aurorium in Vapi is a full-time position aimed at providing hands-on experience in various HR functions to help you develop the skills necessary for a successful career in HR. As an HR Trainee, you will assist in learning and development, HR technology, and day-to-day HR operations. Your responsibilities will include assisting in candidate sourcing and screening, scheduling interviews, supporting onboarding processes, planning and executing employee engagement activities, gathering employee feedback to enhance workplace culture, managing HR software and systems, coordinating training sessions and workshops, evaluating training effectiveness, and maintaining training documentation. In terms of compliance, you will be expected to adhere to the company's Health, Safety, and Environmental policies, promptly report any incidents, and conduct yourself in a safe and responsible manner at all times. As part of the problem-solving and innovation aspect of the role, you will actively participate in continuous improvement activities, engage in problem-solving, take ownership of your learning and development, assist in the training and mentoring of team members, and exercise autonomy and judgement under guidance. The ideal candidate for this position should hold a Bachelor's degree in Human Resources, Business Administration, or a related field (an MBA/PG in HR is preferred but not mandatory), be a fresher in the field, possess strong organizational and multitasking abilities, exhibit excellent communication and interpersonal skills, be proficient in MS Office (Word, Excel, PowerPoint), show eagerness to learn and adapt to new challenges, and embody Aurorium's core values of credibility, outcome orientation, drive, and empowered accountability. If you are passionate about HR and wish to kickstart your career in this field, this active opportunity at Aurorium might be the perfect fit for you.,

The Regional Trainer will be responsible for designing, delivering, and evaluating training programs to enhance the skills and knowledge of employees within a specific geographical region. You should have a passion for learning and development, excellent presentation skills, and the ability to adapt training strategies to meet the diverse needs of a regional workforce. Collaborate with the rest of the training team and regional management to identify training needs and goals. Design and develop training programs that align with organizational objectives and regional requirements. Conduct engaging and effective training sessions for employees at various levels. Utilize a variety of training methods and technologies to accommodate different learning styles. Facilitate onboarding & training sessions for new hires, agents (Solar energy promoters, technicians & Collection Officers), and partners ensuring a smooth transition into the company culture and processes. Provide orientation training on company policies, procedures, and values for the agents, work with the regional teams to grow the number of agents & experience centers in a region. Organize workshops to enhance specific skills required for job roles within the region. Tailor training content to address regional challenges and industry trends. Assess the effectiveness of training programs through participant feedback, evaluations, and performance metrics. Implement improvements based on feedback and changing business needs. Work closely with regional managers to understand specific training requirements and align programs with business objectives. Build strong relationships with department heads to ensure training initiatives support departmental goals. Create and maintain training materials, manuals, and documentation. Keep training materials up to date with the latest industry standards and company policies. Stay informed about regional regulations and compliance requirements relevant to training and development. Ensure training programs adhere to legal and regulatory standards. Bachelor's degree in Education, Human Resources, Business, or a related field. Proven experience as a trainer, preferably in a regional or multi-location capacity for at least 2 years. Excellent presentation and communication skills. Strong organizational and project management abilities. Ability to travel within the assigned region as needed. Proficiency in learning management systems and training software. Certifications in training and development are a plus. Proficient in using platforms for delivering and tracking training programs. Experienced in utilizing Microsoft Teams, and Zoom for online training sessions, facilitating interactive discussions, and managing participant engagement. Skilled in creating and formatting training manuals, guides, and documentation. Proficient in data analysis, tracking training metrics, and generating reports to evaluate program effectiveness. Expert in designing engaging presentations to enhance training sessions, incorporating visuals and interactive elements. Experienced in collaborative document creation and editing for training materials. Proficient in managing data, creating training schedules, and tracking participant progress. Skilled in developing dynamic presentations for both in-person and online training environments. Must be resident within the specified region.,

We are looking for a highly motivated and detail-oriented individual to join our team as a Trainee in Documentation at Vijaya Diagnostic Centre Limited. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Manage and maintain accurate records and documentation. Develop and implement effective documentation processes. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Prepare and review documents such as reports, letters, and other correspondence. Ensure timely submission of documents to relevant authorities. Maintain confidentiality and handle sensitive information with discretion. Job Requirements Strong understanding of biotechnology, pharmaceuticals, or clinical research industry. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office and other software applications. Strong analytical and problem-solving skills. Ability to learn quickly and adapt to new situations. Experience working with electronic health records systems is an added advantage.

The job involves managing new business transition, knowledge acquisition, transfer, and training for various teams within the organization. This includes collaborating with training leads to ensure smooth operations, attending meetings, welcoming new hire batches, managing internal stakeholders, and driving key performance indicators for multiple teams. The role also entails analyzing training metrics and their impact on business metrics, identifying process improvement projects, and launching them end-to-end with stakeholder collaboration. Additionally, the position involves acting as a consultant for operations, identifying process improvements and quality initiatives, analyzing data to improve revenue generation, ensuring vertical hygiene by maintaining reports and documentation, promoting standardization through training documentation, and advocating behavioral training programs for maximum participation. The job also requires mentoring the team, fostering a learning environment, managing training management information systems for accounts, ensuring compliance with training documentation and processes, and exploring opportunities for automation and digitization to reduce people dependencies. The ideal candidate for this role should be a graduate with experience in process training.,

You can choose to become a Consultant with Fusion Practices if you are a Qualified CA / Semi Qualified CA interested in pursuing a career in the Oracle Cloud field, particularly Oracle Fusion Financials. As a Consultant, you will play a key role in assisting enterprises in adopting and modernizing their businesses with Cloud Solutions. If you are excited about this opportunity for career advancement, we welcome you to join our team. In this role, you will need to possess excellent communication skills to effectively engage with our clients in Europe and the US. Additionally, you should be open to traveling globally as required by project demands. The ideal candidate for this position is someone who has successfully completed CA and enjoys working with the latest financial technologies. If you have a passion for this field, then this role is tailored for you! Your key responsibilities will include: - Learning Oracle Cloud ERP and maintaining an innovative and delivery-focused mindset for executing large scale projects - Understanding and developing business requirements and functional specification documents - Generating various artifacts such as fit-gap documents, configuration documents, test scripts, and training materials Requirements: - Completion of CA intermediate - Demonstrated ability to learn quickly - Interest in building a career in Oracle ERP and consulting Educational and Background Requirements: - Successful completion of CA intermediate - Bachelor's Degree - Strong communication skills - Working knowledge of Oracle ERP systems (an advantage) - Good understanding of Financial Accounting and Cost Accounting concepts Join Fusion Practices and embark on a rewarding journey in the Oracle Cloud consulting domain.,

8+ years of SD experience and should have done at least two SAP implementations. Ability to understand business processes, new requirements & configure the same in SAP. Experience on EDI/iDOC/Integration experience is essential, should have worked on PI interfaces & understanding of data flows. Trouble shooting in idoc processing is essential. Must be self driven, results oriented, and demonstrate leadership qualities. Should have worked on LSMW or data migration, cut over processes Perform detailed analysis of business process requirements and provide appropriate system solutions; identify, interpret, validate and document the requirements Identify gaps, issues, design, customize, configure and testing of SD Provide training to key users & should have worked on training documentation & user manuals. Handle SD changes as needed for high priority issues; Document functional designs, test cases and results Interact with testing team for SIT, UAT & be able to resolve defects Work self-directed and independently, good communication skills and good team player. Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

We want you to : Prepare, facilitate, monitor, evaluate and document training activities in the company. Duties and Responsibilities Assess training needs for new and existing employees Identify internal and external training programs to address competency gaps Partner with internal stakeholders regarding employee training needs Organize, develop or source training programs to meet specific training needs Liaise with subject matter experts regarding instructional design Develop training aids such as manuals and handbooks Inform employees about training options Map out training plans for individual employees Present training programs using recognized training techniques and tools Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching Design and apply assessment tools to measure training effectiveness Track and report on training outcomes Provide feedback to program participants and management Evaluate and make recommendations on training material and methodology Maintain employee training records Handle logistics for training activities including venues and equipment Establish and maintain relationships with external training suppliers Coordinate off-site training activities for employees Manage training budget Manage and maintain in-house training facilities and equipment Keep current on training design and methodology Qualifications Education and Experience Bachelors degree in a related field Experience with instruction or training Knowledge of adult instructional and learning theory and principles Knowledge of training methodologies Knowledge of learning management systems Additional Information Key Skills and Competencies Planning and organizing Communication skills Data gathering and analysis Problem analysis and problem solving Presentation skills,facilitation skills,coaching skills

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager Training Must have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.

At Continual Engine, were transforming the way organizations approach digital accessibility through cutting-edge AI and automation. We work with global leaders across publishing, education, finance, and healthcare to deliver high-impact, cost-effective solutions. As we scale, were looking for a dynamic Sales and Support Engineer who can bridge technical expertise with client-facing communication to drive value across the sales and post-sales journey. Role Overview As a Sales and Support Engineer, you will work closely with our business development, product, and engineering teams to engage with prospects, onboard new customers, and ensure ongoing success. You 'll provide product demonstrations, handle technical queries, troubleshoot issues, and act as a trusted advisor to both prospects and existing clients. Key Responsibilities Pre-Sales Support Assist the sales team in client meetings and product demos Translate client needs into technical solutions and tailor demos accordingly Support RFPs and technical documentation Post-Sales Support Onboard new customers, ensure successful implementation, and address any technical challenges Act as a liaison between clients and internal teams for feature requests, enhancements, or issues Provide timely troubleshooting and support (email, calls, video sessions) Product Knowledge & Training Maintain deep knowledge of our products and services Conduct training sessions for clients or internal teams Customer Success Foster long-term relationships with customers by understanding their business goals and aligning our solutions Monitor customer satisfaction and advocate for continuous improvements Requirements Bachelors degree in Engineering, Computer Science, or a related field 3+ years of experience in a technical sales or support role , US Shift Strong communication and presentation skills Ability to explain complex technical concepts in simple terms Hands-on experience with SaaS or AI/ML-based products is a plus Familiarity with accessibility standards (e.g., WCAG, Section 508) is a bonus but not mandatory

Role & responsibilities As the Training Lead, you bring a passion for training, learning, and collaboration, to ensure team members across the Localization and Fulfillment businesses have impactful, engaging, and memorable learning experiences. Should have hands on experience in soft skills training, train the trainer for over 4 years. Contact Centre Management is a plus or a Media Industry. You are instrumental in collaborating with the key stakeholders that ensure a globally consistent, accurate, and up-to-date Training Program. You will be influential in ensuring that training is delivered in the best ways possible, while working with decentralized team members that are ultimately responsible for creating the source content that will be used for training. Partners with teams to define learning programs and needs. Prioritizes efforts with department goals and KPIs in mind, Ensures programs or modules are outlined, global, up-to-date, and audited for accuracy and relevance through collaboration with SME, BA, and TPM, Ensures Instructional Designers have what is needed to work through source training materials to transform it into interactive eLearning, Successful deployment (implementation and adoption) of learning and monitors expected learning outcomes, Distributes Training Best Practices to decentralized content creators and ensures, usage , Understands importance of different training models and ensures training is available in a variety of methods as relevant (ex: eLearning, Live, Q&As), Centralizes and ensures maintenance of assigned learning inventory, Ensures learning is effective by scheduling learner survey feedback sessions with SME, TPM, BA content creators, and internal team Instructional Designers. Ensures prioritization and addressing of feedback on learning content, prioritizing critical issues raised, low ratings, Updates Learning Catalogue, Coordinates Monthly Live Training Calendar opportunities and tracks attendance, Handles LMS admin and enrollments, Ensures timely completion of learning through reporting progress to managers and leaders for any learning initiative that requires the training team to manage, Ownership of onboarding/new-hire experience, Suggest changes in the structure and method of training as per technology, improvements and industry standards, Build solid cross-functional alliances, Embody the company values and drives company culture positively, 5+ years of experience in Training and/or L&D, delivering global programs at scale, Ability to empathize with learners and their needs, Excellent oral and written communication skills, Experience creating Training programs, materials, and delivering Training to audiences of varying sizes, Experience in Workday, Moodle, Advanced skills in PowerPoint, Word, Excel, etc. Preferred candidate profile 5 plus years of experience into soft skills training train the trainer and leadership training and process training with exposure to contact center or media industry.

8+ years of SD experience and should have done at least two SAP implementations. Ability to understand business processes, new requirements & configure the same in SAP. Experience on EDI/iDOC/Integration experience is essential, should have worked on PI interfaces & understanding of data flows. Trouble shooting in idoc processing is essential. Must be self driven, results oriented, and demonstrate leadership qualities. Should have worked on LSMW or data migration, cut over processes Perform detailed analysis of business process requirements and provide appropriate system solutions; identify, interpret, validate and document the requirements Identify gaps, issues, design, customize, configure and testing of SD Provide training to key users & should have worked on training documentation & user manuals. Handle SD changes as needed for high priority issues; Document functional designs, test cases and results Interact with testing team for SIT, UAT & be able to resolve defects Work self-directed and independently, good communication skills and good team player. Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

The Support Specialist functions as the semi-technical expert for all things related to the product suite assigned to them. This position is primarily responsible for developing a deep understanding of the technical aspects of the product suite and will act as a point of reference / escalation and work the most complex tickets. A successful candidate must be the best and brightest, highly motivated, innovative and disruptive, a fast worker and fierce competitor. Core Qualifications 3+ years of strong experience of functional, technical, implementation and production support with a customer driven approach. Collate data for proactive service improvement initiatives including trending of Incidents, performing Root Cause Analysis and other MI (Manual Intervention) to identify improvement actions. Create a training documentation with resolutions steps, small video tutorials, screen grabs and collaborate with product and engineering teams to share Root Cause Analysis on the incidents so that they can take further steps to enhance the Product. Drive complex or major incident resolution, implement or coordinate higher scale chains. Strong functional business application acumen. Ability to learn new technologies quickly. Must be creative, innovative and flexible with the ability to work in a matrixes environment. Act a coach, Mentor for the respective product suite and collaborate with operational teams to guide them on to root cause analysis of the incidents, patterns of the incidents. Provide any process improvement training with screen capture, small videos during resolution process to enhance the product operational work-flow. Be a strategic partner with respective Suite leaders and work closely with them, proactive in approach in providing lead technical support offering to them. High impact, positive presence with partners. A strong credit to the Entrata brand. Laser focused on returning excellent results, deep sense of personal accountability for delivery. Goalkeeper, line of last defence attitude towards upholding quality. Preferred Qualifications Degree in Information Systems or Computer Science or equivalent Excellent analytical skills and solution driven approach. Technically savvy with a self-starting desire to build a deep understanding of how the product works and delve deep into the features and functions in order to build the best possible technical support experience. Concrete examples of building proactive interventions, processes and motions that help reduce customer friction at the fastest rate, lowest cost and highest satisfaction. A growth attitude and mindset. Proven ability to scale at quality and support an accelerated growth agenda operationally. Nice to Have Experience partnering closely with product, engineering, training, customer success and professional services teams to improve outcomes for customers. Solid presentation skills to showcase data trends and issue patterns to stakeholders. PHP/MS SQL Server Live service/ Application/User support experience is must to have.

We are looking for a highly motivated and detail-oriented individual to join our team as a Trainee in Documentation at Vijaya Diagnostic Centre Limited. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Manage and maintain accurate records and documentation. Develop and implement effective documentation processes. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Prepare and review documents such as reports, letters, and other correspondence. Ensure timely submission of documents to relevant authorities. Maintain confidentiality and handle sensitive information with discretion. Job Requirements Strong understanding of biotechnology, pharmaceuticals, or clinical research industry practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office and other productivity software. Strong analytical and problem-solving skills. Ability to learn quickly and adapt to new processes and procedures.

We are looking for a highly motivated and detail-oriented individual to join our team as a Trainee in Documentation at Vijaya Diagnostic Centre Limited. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Manage and maintain accurate records and documentation. Develop and implement effective documentation processes. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Prepare and review documents such as reports, letters, and other correspondence. Ensure timely submission of documents to relevant authorities. Maintain confidentiality and handle sensitive information with discretion. Job Requirements Strong understanding of biotechnology, pharmaceuticals, or clinical research industry practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office and other productivity software. Strong analytical and problem-solving skills. Ability to learn quickly and adapt to new processes and procedures.

We are looking for a highly motivated and detail-oriented individual to join our team as a Trainee in Documentation at Vijaya Diagnostic Centre Limited. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Manage and maintain accurate records and documentation. Develop and implement effective documentation processes. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Prepare and review documents such as reports, letters, and other correspondence. Ensure timely submission of documents to relevant authorities. Maintain confidentiality and handle sensitive information with discretion. Job Requirements Strong understanding of biotechnology, pharmaceuticals, or clinical research industry practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Proficiency in Microsoft Office and other software applications. Strong analytical and problem-solving skills. Ability to maintain accuracy and attention to detail. Familiarity with regulatory requirements and compliance procedures is an asset.

We are looking for a highly motivated and detail-oriented individual to join our team as a Trainee in Documentation at Vijaya Diagnostic Centre Limited. The ideal candidate should have 0-2 years of experience. Roles and Responsibility Manage and maintain accurate records and documentation. Develop and implement effective documentation processes. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Prepare and review documents such as reports, letters, and other correspondence. Ensure timely submission of documents to relevant authorities. Maintain confidentiality and handle sensitive information with discretion. Job Requirements Strong understanding of biotechnology, pharmaceuticals, or clinical research industry practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office and other productivity software. Strong analytical and problem-solving skills. Ability to learn quickly and adapt to new processes and procedures. About Company Vijaya Diagnostic Center Limited is a leading healthcare provider committed to delivering high-quality patient care and services. We are dedicated to staying up-to-date with the latest medical technologies and advancements in our field. For more information, please contact us at 6786869.

Job Responsibilities: Administer and configure BMC Helix Operations Management with AIOps. Monitor and analyze system performance using AI/ML-based tools. Implement predictive service management to proactively address issues. Develop and maintain workflows and automation scripts. Perform root cause analysis and resolve complex IT issues. Integrate BMC Helix with other ITSM tools and platforms. Create and manage dashboards for real-time monitoring and reporting. Collaborate with cross-functional teams to optimize service performance. Document processes and maintain standard operating procedures. Provide technical support and training to users and IT staff. Qualifications: Bachelors degree in information technology, Computer Science, or related field. 10+ years of experience in IT operations management and AIOps. Proficiency in BMC Helix Operations Management and AIOps tools. Strong understanding of AI/ML algorithms and predictive analytics. Excellent problem-solving and analytical skills. Effective communication and teamwork abilities. Relevant certifications (e.g., BMC Certified Professional). Skills: BMC Helix Operations Management AIOps Tools and Techniques AI/ML Algorithms Predictive Analytics Workflow Automation Root Cause Analysis System Performance Monitoring Dashboard Creation Technical Support and Training Documentation Mandatory Skills: BMC Helix Operations Management AIOPS. Experience: 3-5 Years.

BASIC PURPOSE: The Technology Implementation Specialist plays a key role in ensuring the seamless execution of back-end implementation activities in support of enterprise programs. This individual works closely with Implementation Managers, Enterprise Solutions Directors, Product team, and other internal stakeholders to support documentation, training documentation, system staging, and data migration initiatives for the Intellify platform. The role is highly detail-oriented and process-driven, providing critical structure to support go-live readiness and operational excellence. ESSENTIAL FUNCTIONS: Own meeting logistics including scheduling, agenda preparation, and detailed meeting minutes for internal implementation workgroups. Maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers. Support the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation. Perform data staging and configuration setup in the Intellify platform to prepare for sales, go-live and testing activities (e.g., 2-Year staging setups). Assist with profile creation and migration support activities during client onboarding transitions. Serve as documentation lead to ensure consistent and organized records across shared implementation platforms. Proactively identify missing inputs and coordinate with internal stakeholders to resolve gaps. Collaborate cross-functionally with other support roles to ensure timelines and deliverables are met. Other duties as assigned. Must be able to perform the essential functions of the job, with or without reasonable accommodation. REPORTING RELATIONSHIPS: Director of Enterprise Operations Support QUALIFICATIONS: High attention to detail and excellent organizational skills. Ability to work independently and take initiative in a fast-paced environment. Strong understanding of system configuration principles and change management best practices. Familiarity with software testing processes, including writing and executing test cases. Excellent written and verbal communication skills; experience delivering training or support documentation is a plus. Strong analytical skills with the ability to understand business processes and translate them into technical solutions. Self-starter who thrives in a cross-functional, collaborative environment. Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environments. Proficiency in Smartsheet is required. Salesforce and Docusign experience required. Proficiency in MS Word, MS Excel, MS Visio and MS PowerPoint required. Basic knowledge of ServiceNow or other Service Desk applications. CRITICAL COMPETENCIES FOR SUCCESS: Business Acumen: Awareness of healthcare staffing technology, healthcare staffing industry, external marketplace. Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client needs are met with a high standard of excellence, urgency, and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results. Ability to work independently with minimal guidance but also a team player sharing project responsibilities. Ability to multi-task, prioritize and show flexibility as needed. Ability to work under deadline pressures while maintaining a positive work environment. Demonstrate dependability, initiative, and accountability. Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside ones own team to best serve client needs and exceed the expectations of clients. Ability to communicate clearly and professionally across a broad corporate landscape. Communicate and work in a respectful, supportive manner with all teammates. Integrity: Must be seen as trustworthy by demonstrating consistency, honesty, and truthfulness or accuracy in your day-to-day actions. Demonstrate adherence and modeling of company core values while supporting company, team, and client goals. WORK CONDITIONS: Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom. Must be able to perform the essential functions of the job, with or without reasonable accommodation.

Shall be responsible ans overs and oversee all hospital wide Training and development programs, ensuring alignments with organizational goals and complacence with health care standards. Develop and implement a structured , rotational training calender to promote continuous learning and competency development across all departments. Design and deliver customized training modules tailored to hospital protocols, standard operating procedures (SOPs), and staff development planes. Maintain complete and accurate training documentation, including attendance logs, session content, trainer details, and post - training evaluations. Prepare and submit timely monthly and annual reports detailing training sessions conducted, staff coverage, feedback summaries, and measurable outcomes.