Trainee Process Consultant - Non Voice

Sagility

0 - 3 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

interpersonal skills customer service skills metric management computer skills analytical skills active listening skills comprehend process requirements processing claims developing projects handling calls adhering to sla understanding quality auditing parameters meeting tat problemsolving skills verbal communication skills written communication skills conflict resolution skills proficiency in technology coaching skills training skills motivation skills performance evaluation skills team leadership skills workload delegation skills conflict handling skills proficiency in ms office typing skills english communication skills comprehension ability

Work Mode

On-site

Job Type

Full Time

Job Description

As a Trainee Process Consultant - Non Voice at Sagility, your role is crucial in contributing to the overall team performance and profitability by implementing action plans to enhance client satisfaction in the Claims Administrations - Non Voice sector. Your passion to learn, active listening skills, and ability to comprehend process requirements will be essential in meeting assigned productivity goals and adhering to quality standards. Your responsibilities include processing claims, developing projects, handling calls as per process guidelines, and meeting SLA and auditing parameters. **Key Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language - Exhibit active listening skills - Display influencing skills - Comprehend process requirements well - Adhere to attendance and punctuality norms - Acquire knowledge and skills of related process areas - Process claims, develop projects, handle calls as per guidelines - Adhere to SLA, understand Quality & Auditing parameters - Meet assigned productivity goals - Understand and adhere to quality standards - Meet TAT **Qualifications Required:** - Any Graduate - 0-1 year of experience In addition to these responsibilities, you must possess exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in technology, including computers, software applications, and phone systems, is mandatory. Your ability to understand basic data and drive individual and team efficiency through effective metric management will be crucial. You should also have the skills to coach, train, motivate employees, evaluate their performance, lead teams towards improved performance, delegate workloads, and handle conflict efficiently. Join Sagility at BLR, SEZ Global Village Twr F - 9FIndia, and embark on a journey where your skills and passion will contribute to the success of the team and the satisfaction of our clients.,

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