Tier 2 Support Engineer - Media Platform

Quantaleap

3 - 6 years

3 - 8 Lacs

Chennai

Posted:2 months ago| Platform:

Apply

Skills Required

Linux System Administration Tier 2 support TCP Root Cause Analysis Tier 2 Support Engineer Adobe Premiere Pro IP Davinci Resolve Shared Storage system L2 Support Technical esclation Avid Log Analysis Network Troubleshooting Ticketing System

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position :- Tier 2 Support Engineer- Media Platform

Location:

Job Overview:

Key Responsibilities:

Resolve advanced technical issues related to
EditShares EFS, FLOW, and FLEX platforms
Perform deep troubleshooting across
storage systems
,
Linux/Windows OS
,
networking (TCP/IP, L2/L3)
, and
virtualization
Support integrations with
media editing tools
(Adobe Premiere, Avid Media Composer, DaVinci Resolve)
Collaborate with
engineering/product teams
and escalate unresolved issues
Provide detailed documentation for resolutions, knowledge base, and training Tier 1 engineers
Assist with
system performance monitoring
,
network troubleshooting
, and
updates

Must-Have Skills:
Strong troubleshooting experience with
shared storage
,
network configurations
, and
media-centric workflows
Solid working knowledge of
Linux, Windows, macOS
Exposure to creative software tools like
Adobe Premiere Pro, DaVinci Resolve, Avid
Experience analyzing
system logs
,
network traces
, and
escalation handling
Familiarity with
support tools
like Jira, Zendesk
Excellent
customer communication
, documentation, and cross-functional collaboration

Experience Required:
35 years
in Technical Support or Systems Support roles
Preferred background in
media, IT, networking
, or
SaaS-based environments
Prior experience supporting
enterprise customers

Interested can share their updated resumes to anitha.mudaliyar@quantaleap.com

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