87 Ticketing System Jobs

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you&aposll dive headfirst into big, complex, and rewarding projects that push the boundaries of what&aposs possible. Plus, you&aposll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. Job Summary The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties And Responsibilities Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts. Create tickets for new service requests. Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system. Make outbound calls for proactive monitoring of tickets. Work with team members as needed to ensure proper ticket entitlement/coverage. Adhere to all departmental and company-wide guidelines, practices, policies and procedures. Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information. Provide updates to clients on any changes to their service ticket. Communicate with prospective clients and refer them to Sales as needed. Determine when an issue requires escalation to a higher-level support member or management. Complexity Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients. Physical Working Environment Expected to be present in the office for five days a week, adhering to rotating shifts according to business needs, utilizing computers, monitors, and communication tools. Education/Certifications Job Qualifications: High School Diploma or Graduation. Required Knowledge, Experience And Skills Ability to read and interpret documents such as SOPs, operating instructions, and procedure manuals. Excellent communication skills, both verbal and written. Ability to empathize with clients' issues and provide clear, concise instructions. Patience and professionalism in handling customer inquiries and concerns. Experience in a customer-facing role preferred. Ability to solve problems and deal with variables in situations where limited standardization exists. Capability to work effectively in a team environment, collaborating with colleagues to ensure proper ticket coverage and resolution. Strong organizational skills to prioritize tasks and manage multiple service tickets simultaneously. Attention to detail in logging accurate and up-to-date information in incident/problem management databases. Open for feedback and direction. Commitment to following departmental and company-wide guidelines, practices, policies, and procedures. Understanding of the importance of maintaining compliance with industry standards and regulations. Ability to work efficiently and prioritize tasks to ensure timely resolution of service requests. Capacity to adapt to changing priorities and manage workload effectively. Strong interpersonal skills to build rapport with clients and colleagues. Ability to remain calm and composed in high-pressure situations. Demonstrates accountability, reliability & sense of ownership. What We Offer Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan for self and family Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Paid Time Off and Paid Holidays Commuter & Shift Benefits (US / APAC shifts) To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [HIDDEN TEXT]. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. Show more Show less

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the worlds most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we&aposre on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you&aposll dive headfirst into big, complex, and rewarding projects that push the boundaries of what&aposs possible. Plus, you&aposll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. Job Summary The NOC Agent - CSR is the initial point of contact for clients to report issues to the NOC. Issues are taken in via phone, email, chat, Customer Portal, or through our proactive monitoring systems & responsible for working within our ticketing system to document all interactions with the client. Primary Duties And Responsibilities Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts. Create tickets for new service requests. Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system. Make outbound calls for proactive monitoring of tickets. Work with team members as needed to ensure proper ticket entitlement/coverage. Adhere to all departmental and company-wide guidelines, practices, policies and procedures. Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information. Provide updates to clients on any changes to their service ticket. Communicate with prospective clients and refer them to Sales as needed. Determine when an issue requires escalation to a higher-level support member or management. Complexity Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients. Physical Working Environment Expected to be present in the office for five days a week, adhering to rotating shifts according to business needs, utilizing computers, monitors, and communication tools. Education/Certifications Job Qualifications: High School Diploma or Graduation. Required Knowledge, Experience And Skills Ability to read and interpret documents such as SOPs, operating instructions, and procedure manuals. Excellent communication skills, both verbal and written. Ability to empathize with clients' issues and provide clear, concise instructions. Patience and professionalism in handling customer inquiries and concerns. Experience in a customer-facing role preferred. Ability to solve problems and deal with variables in situations where limited standardization exists. Capability to work effectively in a team environment, collaborating with colleagues to ensure proper ticket coverage and resolution. Strong organizational skills to prioritize tasks and manage multiple service tickets simultaneously. Attention to detail in logging accurate and up-to-date information in incident/problem management databases. Open for feedback and direction. Commitment to following departmental and company-wide guidelines, practices, policies, and procedures. Understanding of the importance of maintaining compliance with industry standards and regulations. Ability to work efficiently and prioritize tasks to ensure timely resolution of service requests. Capacity to adapt to changing priorities and manage workload effectively. Strong interpersonal skills to build rapport with clients and colleagues. Ability to remain calm and composed in high-pressure situations. Demonstrates accountability, reliability & sense of ownership. What We Offer Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan for self and family Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Paid Time Off and Paid Holidays Commuter & Shift Benefits (US / APAC shifts) To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [HIDDEN TEXT]. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. Show more Show less

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Responsibilities - Respond, manage, and resolve customer queries and issues sent via a ticketing system - Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved - Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests expectations - Conduct training sessions for clients to effectively leverage the use of our products - Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary - Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers) - Prioritize and manage several open issues simultaneously - Operate & drive several projects internally - Create SOPs and document knowledge in detailed steps Requirements - BE/BSc/BCA or equivalent degree (preferably in computer science, or electronics & communications) - Excellent problem-solving and communication skills - Good understanding of computer systems, mobile devices and comfortable using software products - Basic understanding and knowledge of DNS (A, NS, MX records etc) - Ability to sustain with dynamic processes and constant updates - Ability to provide step-by-step guidance, both written and verbal - 0 to 2 years of experience in a client-facing role in a consultation/support function

Providing software support on email and chat solving problems and providing additional support for website creations,updation, marketing and other back office operations. Respond to customer queries and support requests via email, chat, or ticketing systems in a timely and professional manner. - Identify, troubleshoot, and resolve product or service issues reported by customers. - Collaborate with internal teams (technical, sales, and product) to ensure effective issue resolution. - Escalate complex or unresolved issues to higher-level teams, ensuring smooth transition and follow-up. - Provide accurate information about product features, updates, and troubleshooting steps. - Document all customer interactions and maintain accurate records of all support requests and resolutions in the CRM or ticketing system. - Ensure customer satisfaction by offering timely and effective solutions. - Maintain high levels of product knowledge to assist customers effectively. - Contribute to the development of support materials, including FAQs, knowledge bases, and troubleshooting guides. - Participate in regular training sessions to stay updated on products, services, and tools.

Key Responsibilities : - Provide Level 2/3 support for .NET-based applications across various business units. - Monitor application performance, availability, and stability. - Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems. - Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs. - Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes. - Maintain technical documentation including issue logs, user guides, and support processes. - Assist in application deployments, updates, and configuration changes. - Participate in incident, problem, and change management processes. - Provide off-hours/on-call support as needed. Required Skills and Qualifications : - Bachelors degree in Computer Science, Information Technology, or related field. - 2+ years of experience in .NET application support or software maintenance. - Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting. - Familiarity with Windows Server environments and IIS configuration. - Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. Preferred (but not mandatory) : - Exposure to cloud platforms like Azure or AWS. - Knowledge of REST APIs, XML/JSON, and integration troubleshooting. - Experience with CI/CD pipelines and version control (e.g., Git). Skills Required : - Candidate should be a fast learner - Must have logical, analytical and creative approach to problem solving - Must be Hardworking and should have meticulous and organized approach to work - Should have a positive attitude & should be confident to accept new challenges. - Multi-tasking attitude, equally comfortable operating from within both the technology & business environments What we give you? - Good Salary + Yearly Increment (Performance Based)

Emperen Technologies, founded in 2010, is a client-focused, values-driven consulting company that delivers real results. We have successfully implemented the visions of numerous Fortune 500, non-profit, and startup companies. Our business is designed around scalability to meet the critical needs of modern, technology-driven organizations. Through a tailored, seamless delivery model, we help our clients grow and succeed in a complex technological landscape. Emperen Technologies continues to attract top talent inspired by our vision and commitment to improvement. Role Description : This is a contract role for a Planisware Administrator, based on-site in Pune. The Planisware Administrator will be responsible for configuring and maintaining Planisware systems, providing technical support, and working closely with project management teams to ensure smooth system operations. Key tasks include system troubleshooting, performance tuning, and training end-users on effective Planisware use. J ob Title : Planisware Administrator. Job Type : Contract. Experience : 10+ Years. Preference : Immediate joiner upto 1 Month NP. Duration : 12 Month+. Level of experience : Senior. Key Responsibilities : - Oversee daily operation and maintenance of the Planisware Enterprise environment (setup, updates, patches). - Configure modules (project/resourcing/portfolio), data models, dashboards, workflows, formulas, KPIs, reports, and alerts. - Administer user access, roles and security; manage ServiceNow ticketing for incidents and change requests. - Provide user support, training, documentation, and hypercare post-rollout. - Perform data audits and system health reviews, ensuring data integrity and performance optimization. - Support integrations with ERP, PLM, JIRA, MS Project, or relevant systems. - Maintain system documentation : configurations, business rules, scripts, and releases. - Stay current with Planisware features, guide adoption of new versions and best practices. Required Qualifications : - 10 years of Planisware administration or consulting experience. - Bachelors degree in engineering, IT, Project Management, or related field. - Planisware Administrator certification (Associate or Specialist level preferred). - Strong grasp of project and portfolio management processes. - Experience with ServiceNow or similar ITSM tools (ITIL knowledge). - Proficiency in scripting, formulas, data imports/exports, and data model design. - Working knowledge of databases (Oracle, SQL Server) and Linux/web server environments. - Strong interpersonal, verbal and written communication skills.

As an ideal candidate for this role, you should have a strong background in network infrastructure and security. You must have hands-on experience working with Firewalls, Switches, Routers, and Wi-Fi AP or controller devices. It is essential that you can provide details of the models and firmware versions running on these devices, along with your proficiency in CLI or GUI, firmware upgrades, and failsafe restores. Additionally, you should be familiar with handling IPS/IDS attacks, setting up IPSEC/GRE/SSL VPN tunnels, and configuring routing protocols like BGP. Your knowledge of Virtualization should be clearly defined, whether at a beginner, moderate, or advanced level. Experience in building cloud environments and managing online backups/system images is highly desirable. In terms of systems administration, you should have expertise in managing Email Servers, Windows Servers, Desktops/Laptops, Linux, and Mac OS systems at varying proficiency levels. Experience in Storage and Data Backup solutions, as well as Antivirus and Patch Management administration, is crucial. It would be beneficial if you could list out the specific tools you have worked with in these areas. Familiarity with Ticketing systems and Monitoring tools such as Nagios is preferred. Moreover, knowledge of ISMS and ITIL processes would be considered an added advantage. Your ability to adapt to various computing environments and your level of involvement in the setup and maintenance of these environments will be key in determining your fit for this role.,

Greetings from Delhivery Ltd. As India's largest fully integrated logistics provider, we are on a mission to create the operating system for commerce by combining top-notch infrastructure, high-quality logistics operations, and advanced engineering and technology capabilities. Since our establishment in 2011, our dedicated team has successfully processed over 2 billion orders nationwide. With a widespread network covering every state and servicing more than 18,700+ pin codes, we operate 24 automated sort centres, 94 gateways, 2880 direct delivery centres, and boast a workforce of over 57,000 individuals, enabling us to provide seamless delivery services 24/7, 365 days a year. We are currently seeking an IT Executive (off-roll) to join our IT department. The ideal candidate should be an immediate joiner with a salary of up to 18k. Key responsibilities include resolving IT support requests from employees, addressing queries related to computer systems, analyzing data to identify and resolve system issues, adjusting configurations and permissions, providing access to new hires during onboarding, installing and updating software and hardware drivers, keeping employees informed about the progress of their service requests, and maintaining a log of all service requests while updating tickets as required. This is a full-time position with benefits such as cell phone reimbursement and Provident Fund. The work location is on-site. If you are passionate about IT and possess the required skills and experience, we welcome you to join our dynamic team at Delhivery Ltd. Job Type: Full-time Benefits: - Cell phone reimbursement - Provident Fund Work Location: In person,

The key purpose of this job is to assist the Technology Department in supporting the production staff. We are seeking bright, motivated, and enthusiastic Tech Juniors with a passion for working within VFX. Your responsibilities will include OS installation and support for Linux, OSX, and Windows systems. You will directly support all employees in the facility, including carrying out workstation moves efficiently. Additionally, you will manage requests for peripherals and equipment, deal with vendors for part replacements, and use a ticketing system to log technical issues. You will be responsible for ensuring image quality control by monitoring calibrations and maintaining viewing environments. Furthermore, you will assist the Technology Department with their daily tasks and support GWS applications like Gmail, Google Docs, Google Sheets, Google Meet, Zoom, and Polycom. To excel in this role, you must possess excellent customer service and communication skills. Fluency in spoken and written English is essential. Computer literacy, the ability to set up a basic workstation, and a professional phone manner are also required. While not mandatory, a degree in Computers/IT, experience with creative applications like Maya, Houdini, or Nuke, and familiarity with Linux, Windows, and OSX would be advantageous. Experience working remotely over VPN, Anyware PCoIP, or NoMachine is a plus.,

As a SOC Analyst at our organization based in Cochin, you will be responsible for kickstarting your career in Cybersecurity by efficiently triaging alerts and escalating them when needed. We are seeking a dynamic individual in the early stages of their career, who exhibits a strong passion for Technology and Cybersecurity, to be a part of our expanding IT Security team. Your main responsibilities will include triaging the most recent SIEM and monitoring alerts, evaluating their importance and urgency, investigating, documenting, and reporting any information security issues, as well as staying updated on emerging trends. Additionally, you will be conducting threat and vulnerability analysis using the tools provided to identify potential attacks and suspicious activities. Your role will also involve utilizing your interpersonal and technical skills to effectively engage with management, colleagues, and internal teams. You will be accountable for owning and ensuring the resolution of pending issues promptly. The ideal candidate for this position should possess excellent verbal and written communication skills. It is essential to have familiarity with industry-standard SIEM, Anti-Virus, Email/Spam Filtering, and Asset Monitoring tools. Working knowledge with tools such as Rapid7, Palo Alto Panorama, SentinelOne, Nagios, or Proofpoint TAP will be considered advantageous. A good understanding of malware prevention, threat detection, incident response, reporting, and general IT infrastructure is crucial. Familiarity with Microsoft products such as Office365 & Azure, Citrix technologies like XenApp, and Windows operating systems is also required. Experience in navigating and utilizing a ticketing system, with knowledge of ConnectWise being a plus, is desirable. The ability to perform effectively under pressure, in a fast-paced environment with tight deadlines, is a key requirement for this role. Holding a Microsoft Certified (MCSE) or equivalent certification will be beneficial. Possessing a Security Certification such as CompTIA Security+, CySA, Network+, ISC-2 CC (current or to be obtained within 6 months of hiring) is highly preferred. If you are excited about this opportunity to grow in the field of Cybersecurity and possess the required skills and qualifications, we encourage you to apply for this position by sending your resume to recruit@panapps.co. For any queries, you can contact us at 9287292870.,

You should have a minimum of 2 years of experience as a Customer Support Analyst with expertise in installing and configuring computer systems and applications. Your main responsibilities will include responding to customer inquiries, troubleshooting and resolving challenges, as well as maintaining and monitoring computer networks and hardware. You will also be expected to resolve technical issues related to network interruptions and keep a detailed log of system updates. Experience with any ticketing system will be advantageous. To qualify for this role, you should possess strong problem-solving and troubleshooting skills, along with a background in IT education. Knowledge of ticketing systems and excellent written and verbal communication skills are essential. This is a full-time position in Vadodara, Gujarat, with a requirement to work in US Shift on a rotational basis. The job also involves weekend availability for night shifts. The ability to communicate effectively in English is required, while proficiency in Hindi is preferred. Leave encashment is one of the benefits offered. If you meet the above requirements and are interested in this opportunity, please speak with the employer at +91 7861807320.,

As a Junior Network Engineer, you will work closely with senior network engineers and IT professionals to assist in the design, implementation, maintenance, and support of our company's network infrastructure. Your responsibilities will include monitoring network performance, troubleshooting network issues, implementing network security measures, providing technical support to end-users, collaborating with cross-functional teams on network projects, and documenting network configurations and procedures. You must have excellent communication skills, both oral and written, along with knowledge of WAN/LAN networks with dynamic routing protocols and a good understanding of BGP networks and basic troubleshooting steps. Additionally, you should have an understanding of firewalls and their functions, be able to adhere to processes and procedures, and have experience with service desk and ticketing systems. It is essential that you stay updated on emerging network technologies and trends. Good to have industry certifications in the networking domain like CCNA, CompTIA Network+, or any firewall OEM certifications would be beneficial. To qualify for this role, you should be a graduate or above with 0-1 years of total experience. Having CompTIA A+ and Network+ certifications (optional) and a CCNA certification would be an advantage. Your skills should include familiarity with network hardware devices such as routers, switches, firewalls, and access points, basic knowledge of network security principles and best practices, excellent problem-solving and troubleshooting skills, strong communication and interpersonal skills, and the ability to work independently and collaboratively in a team environment. Relevant certifications such as CCNA or Network+ are a plus.,

The ideal candidate for this position should have 5-7 years of experience with the following skill set: - Experience with network configuration and management including VLANs, Switch Configuration, Gateways, and Firewalls. - Hands-on experience with Oracle/Netapp or any storage systems. - Proficiency in Linux servers and system administration, specifically Ubuntu, Debian, and Pxe installation of Linux machines. As a member of the team, your roles and responsibilities will include: - Demonstrating proficiency in communication, both verbal and written, in English. - Utilizing hands-on experience with Cfengine or Chef. - Patching Linux devices and managing Oracle/Netapp or any storage systems. - Serving as an escalation point for technical assistance and troubleshooting technical requests. - Developing automation and documentation for recurring technical issues. - Working with various scripting languages such as bash and python. - Recording resolution details in the ticketing system and ensuring satisfactory resolution with employees. - Staying updated on IT services available to employees and providing accurate information. - Escalating feedback and suggestions to the IT Manager and proposing procedural or technical improvements. - Improving technical knowledge through training and research. - Assisting senior IT personnel with system administration tasks including software and hardware installation, debugging, maintenance, and upgrades. The salary for this position is negotiable and there is no bar for the right candidate. The location for this role is Noida.,

As the Technical Support Specialist, you will be the primary point of contact for the Store/Warehouse team, offering assistance with technical issues either over the phone or through email. Your responsibilities will include diagnosing and troubleshooting technical problems efficiently, ensuring that the team receives proper guidance and solutions. It will be essential to accurately log all service requests in the ticketing system for documentation and follow-up purposes. You will be tasked with monitoring incident queues, prioritizing tasks, and ensuring that tickets are resolved within the defined Service Level Agreements (SLAs). Collaboration with other IT teams will be necessary to escalate and resolve complex incidents effectively. Moreover, maintaining a solid understanding of application systems is crucial to providing accurate advice and support to end-users. Continuous learning and staying updated with the latest technology and support tools will be encouraged in this role. Furthermore, you will be expected to create and update documentation related to application support processes and client interactions, contributing to the overall efficiency of the support team.,

We are seeking a skilled Workday Technical Professional with strong hands-on experience in Workday technologies. You will be responsible for developing and supporting integrations using EIB, Cloud Connect, and Workday Studio. This role requires experience in at least two full Workday implementations, proficiency in troubleshooting and resolving system problems, and a solid understanding of integrations and data flows with third-party systems. Roles & Responsibilities: Utilize strong hands-on experience in Workday technologies such as EIB, Cloud Connect (PICOF, PECI, CCW, CCB), Business Process Framework, and Security . Develop complex integrations using Workday Studio . Apply expertise in XML/XSLT for data transformation. Possess a good understanding of integrations and data flows with third-party systems . Provide post-production support, which includes researching and resolving system problems, unexpected results, or process flaws. Recommend solutions or alternate methods to meet business objectives. Troubleshoot and resolve data issues/corrections . Work on complex ERP projects and use the ServiceNow Ticketing system . Skills Required: Strong hands-on experience in Workday technologies , including EIB, Cloud Connect, Business Process Framework, Security, Custom Fields, XML/XSLT, and Workday Studio . Proven experience with Workday Studio is a must. Good understanding of integrations and data flows with third-party systems . Experience with at least two full Workday implementations . Proficiency in post-production support , including researching and resolving system problems. Experience in troubleshooting data issues/corrections . Experience with the ServiceNow Ticketing system . Experience with complex ERP projects . QUALIFICATION: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

As a Solution Architect in our IT Services industry based in Chennai, Tamil Nadu, India, you will be responsible for configuring and managing various Cloud Services. In this full-time position, with over 15 years of work experience, you will play a key role in handling escalated production issues, problem tickets, and providing effective solutions. Your expertise will guide the support team in troubleshooting activities and ensure timely resolution of customer issues. Your primary responsibilities will include taking ownership of reported customer problems, conducting in-depth research, diagnosing issues, and identifying optimal solutions to address customer concerns. A strong background in Server Administration for both Windows and Linux environments is essential for this role. To excel in this position, you must possess advanced knowledge in AWS-related Software Architecture and infrastructure, coupled with excellent oral and written communication skills for seamless customer interactions. Proficiency in Windows/Linux systems at an intermediate level or above is required, along with a deep understanding of networking concepts such as LAN/WAN, IP addressing, Subnetting, HTTP(S), FTP, SMTP, and VPN protocols. Moreover, your experience in working with scripting languages, exposure to automation tools, familiarity with ITIL processes, and proficiency in handling ticketing systems will be highly valued in this role. By leveraging your expertise and technical acumen, you will contribute significantly to the success of our team and ensure the smooth operation of cloud services for our clients.,

As a Sr. Executive - Customer Support at Wooden Street, you will play a vital role in defining and implementing a long-term strategic roadmap to deliver a world-class white glove managed service experience to our valued clients. Your primary responsibilities will include overseeing and managing a team that handles Managed Services tasks through email, phone, and chat channels, ensuring exceptional service delivery based on client tiering. You will collaborate with support consultants to mentor and train team members, enhancing their understanding of company functionality and underlying processes. Additionally, it will be your responsibility to uphold all Service Level Agreements (SLAs) and address customer concerns promptly through a ticketing system. In this role, you will be expected to provide after-hours and on-call support when necessary, demonstrating a commitment to customer satisfaction. Moreover, you will be responsible for managing day-to-day processes within the team, offering regular feedback, conducting performance reviews, and identifying career development opportunities for staff members. This is a full-time position at Wooden Street, and the role may require working in rotational shifts to ensure seamless customer support coverage. Join us in our mission to be the go-to destination for quality and affordable furniture, where customer delight is at the core of everything we do.,

Qualcomm India Private Limited is seeking a dedicated individual to join the Information Technology Group as part of the Cyber Security Engineering team. As a member of this team, you will play a crucial role in supporting 24x7 operations, which may involve working night and weekend shifts on a rotational basis to meet the organization's business requirements. Your primary responsibilities will include monitoring and triaging security events received by the SOC/CDC from various sources such as social engineering attacks, malware, DDoS, data exfiltration, ransomware, among others. You will be expected to follow standard operating procedures to triage events for the first 20 minutes, engaging Tier2 for further assistance as needed. Utilizing Orchestration tool workflows and knowledge base, you will analyze security event and incident data, update the Ticketing system promptly, and communicate with stakeholders to provide recommendations on mitigation and prevention techniques. In this role, you will work closely with Tier3 teams, escalate security events in a timely manner, stay updated on new Use Cases and process changes, and actively participate in brown bag sessions. The ideal candidate should possess a good understanding of current and emerging security threats and technologies, along with strong proficiency in security event investigations and excellent written and verbal communication skills in English. Prior experience in 24x7 SOC or CDC operations is preferred, along with a Bachelor's or Master's degree in Computer Sciences or Cyber Security. Qualifications for this position include 3-5 years of experience working with a SIEM tool, a solid background in security incident response and system operations, and certifications such as CEH, Security+, OSCP, or other industry-relevant cyber-security certifications. Knowledge of ITIL V3.0 is considered a plus. Minimum qualifications consist of a Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field along with 2+ years of cybersecurity-relevant work experience. Alternatively, a High school diploma or equivalent with 4+ years of relevant work experience is also acceptable. If you are an individual with a disability requiring accommodations during the application/hiring process, please contact Qualcomm at disability-accommodations@qualcomm.com. Qualcomm is dedicated to providing a supportive and accessible process for all individuals. As an equal opportunity employer, Qualcomm expects all employees to adhere to applicable policies and procedures, including those related to the protection of confidential information. Staffing and recruiting agencies are advised not to submit profiles, applications, or resumes through Qualcomm's Careers Site, as unsolicited submissions will not be considered. For more information about this exciting opportunity, please reach out to Qualcomm Careers.,

You will join our team for a 6-month engagement in either Dubai or Abu Dhabi as an experienced EBS Support Resource. Your primary responsibility will be to provide Level 1 support for E-Business Suite (EBS) with a focus on the Finance, Procurement, and HR modules. This role entails troubleshooting basic issues, adhering to Standard Operating Procedures (SOPs), documenting all incidents in the ticketing system, and escalating complex problems to Level 2 support when necessary. Your key responsibilities will include providing support for EBS across the Finance, Procurement, and HR modules, resolving basic issues using established SOPs, documenting all incidents and solutions in the ticketing system, communicating effectively with end-users to gather information on reported problems, promptly escalating unresolved issues to Level 2 support, assisting in user training, and maintaining updated knowledge of EBS processes to enhance support capabilities. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 1-2 years of experience in EBS support, specifically in Finance, Procurement, and HR modules. You should be familiar with troubleshooting processes, SOPs, possess excellent problem-solving skills, attention to detail, strong communication abilities to effectively interact with end-users, and the capacity to work independently or as part of a team in a fast-paced environment. Preferred skills for this position include knowledge of Oracle E-Business Suite (EBS) applications, experience with ticketing systems and incident management, and a basic understanding of database concepts and data management.,

EisnerAmper is looking for a Technician to become a valuable member of the Helpdesk team in our Mumbai office. We are looking for an individual who excels in a dynamic environment and is dedicated to delivering outstanding services to clients. Your responsibilities will include being available in the Help Desk hunt group to answer incoming support calls, taking ownership of end user incidents and ensuring their resolution, conducting research and troubleshooting to identify solutions for system issues, and escalating unresolved matters to the appropriate internal teams following established procedures. You will also be responsible for monitoring the incident queue, processing incidents promptly according to defined ticket SLAs, providing detailed work notes for incidents, following up with users to confirm resolution satisfaction, updating incident ticket status, and escalating high-priority incidents to leads. Additionally, you will be expected to perform remote troubleshooting for computers and mobile devices, install and configure computer hardware and software, and conduct routine maintenance tasks. To qualify for this position, you should hold an Associate or Bachelor's Degree in Computer Science or a related field and have at least 3 years of experience working as a Computer Technician in an IT environment. Strong customer service skills, effective communication abilities, and active listening skills are essential. Proficiency in Microsoft operating systems and office products, as well as a basic understanding of TCP/IP, Networking, VPN, and Wi-Fi technologies, is required. Additionally, you should have experience with PC imaging, audio/video conferencing equipment support, and using ticketing systems like Ivanti. You must be detail-oriented, possess logical thinking capabilities, and understand the importance of timely response to incidents and escalations. The ability to manage workload priorities, work effectively in a team as well as independently, and adhere to a varied work schedule including nights, weekends, and overtime is necessary. On-call availability in a rotating 24x7x365 schedule and potential travel to local offices may be required. Joining EisnerAmper means becoming part of a client-focused, accountable, principled, and relationship-oriented organization. Our team is dedicated to working hard and collaborating to help clients achieve success. We offer a range of audit, tax, advisory, and compliance services to clients across various industry sectors. With offices globally, including in India, the United Kingdom, Israel, and more, EisnerAmper provides a diverse and challenging work environment for professionals to thrive. If you are passionate about delivering exceptional IT support services and are ready to contribute to a fast-paced and collaborative work culture, we invite you to apply for the Technician position at EisnerAmper in Mumbai.,

You should have a strong understanding of purchasing workflows, supplier management, and account processes. Familiarity with tax regulations and subledger accounting procedures is required. Experience with Oracle inventory management modules for at least 7 years and proficiency in BI reporting tools for financial analytics is essential. You should be able to handle organization and location configuration in Oracle and have knowledge of month-end and quarter-end procedures. In this role, you will need to collaborate with cross-functional teams, have excellent problem-solving skills, and be able to work under pressure during critical business periods. Strong communication and documentation skills are necessary for effective performance. Understanding receiving and recipient accounting processes, as well as incident management through a ticketing system, is expected. Qualifications for this position include experience with Oracle ERP systems, a background in technical support or service desk environments, and a customer service orientation. Strong analytical and troubleshooting skills are crucial for success in this role. The competencies required for this position include client centricity, passion for results, execution excellence, collaborative working, learning agility, problem-solving, decision-making, and effective communication.,

You have 2-3 years of experience and are located in Faridabad. Your role involves acting as the initial point of contact for all IT support queries, whether received via phone, email, or the ticketing system. You will be responsible for logging, prioritizing, and assigning support tickets to the relevant technical staff. Monitoring ticket progress and ensuring timely resolution within SLAs is a key part of your responsibilities. In case of unresolved issues, you will escalate them to the appropriate levels for prompt action. Maintaining accurate records of all interactions and resolutions in the helpdesk system is crucial. Following up with end-users after ticket resolution to ensure their satisfaction is also part of your duties. In addition, you will be coordinating with vendors or external service providers for issue resolution when necessary. Providing administrative support for IT asset management, software licenses, and access rights is also expected from you. You will assist in maintaining and updating helpdesk documentation, FAQs, and knowledge bases. This is a full-time position with day shifts scheduled from Monday to Friday. The work location requires in-person presence.,

Roles and Responsibilities : Responsible for Linux Administration/AWS Cloud maintenance. Devops (Github, Jenkins) expertise required Responsible for installation and administration of multiple third party applications (Websphere, Python, Tomcat, Json, SQL Server, XML, Database designer) Experience with ticketing system (Servicenow), ITSM Methodology, Remote Access tools. Performs regular standard tasks but with an opportunity to vary work sequencing To meet Service Level Agreement and productivity targets. Identify process efficiencies and contribute to improve. Accountable for customer satisfaction and providing high quality service. Mandatory Skills: Bachelors degree or equivalent combination of education and experience (Not hiring for undergraduate or from BTECHIT background studies). Candidates must possess good communication skill Open to work in Night Shift PC literacy, basic knowledge of MS office and e-mail skills Desirable Skills: 1-2 year of business process outsourcing experience Well organized, flexible, disciplined, and independent Ability to work in a team environment Knowledge in insurance industry will be an added advantage especially in Claims processing for Life Insurance policies. Good analytical skills

Roles and Responsibilities : Installing, configuring and maintaining Win2012, Win2016 Win2019 servers, Exchange 2016, exchange 2019 servers. User Account administration, File and Printer administration Patch administration and deployment, Fine-tune the system for optimal performance. Troubleshooting Clusters and related issues in a SAN environment Troubleshooting Hardware and Operating system related issue Experience with OS, Installation, Upgrades and Patching. Hyper-V Administration Management Strong experience using Active Directory, DHCP, DNS, IIS 6. 0/7. 0, FTP, Print Server, Group Policy, WSUS, etc Establish and implement policies, procedures, and technologies to ensure Windows system security. Strong understanding and experience with MS Exchange 2013/2016/2019 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, MAPI/HTTPS, message flow and security. Day to day administration, support, maintenance and monitoring of the MS Exchange 2013/2016/2019 infrastructure. Day to day troubleshooting of Outlook issues; Administration of mailboxes and Users accounts Public Folder creation, replication and rights assignments. Message tracking and troubleshooting to resolve mail delivery issues Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA Patch and configuration management of MS Exchange. Good active directory knowledge to resolve Exchange related issues. Experience supporting Enterprise Anti-SPAM products. Administration and configuration of Enterprise Vault Servers KEY RESPONSIBILITIES Respond Resolves all L2 issues / incidents / tasks for Customers either escalated from L1 support or end user via email, phone, or SM tool. Scope a customer s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues. Establish a good working relationship with the customers and 3rd parties. Work on Trend Analysis and Problem management. Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations. Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. Technically Groom L1 Resources to L2 Level Maintain high Quality of Service Support Ensures a high level of customer satisfaction by ensuring the continuous operation of his systems. Maintain a strong customer focus.

As a Technical Support Specialist, you will be responsible for providing first-line technical support to end-users through phone, email, and in-person interactions. Your primary duties will involve diagnosing and resolving hardware and software issues reported by users in a timely and efficient manner. It will be crucial to log and track support requests in the ticketing system to ensure proper documentation and resolution. In this role, you will play a key part in escalating complex issues to higher support tiers when necessary while maintaining clear communication with the end-users throughout the process. Additionally, you will assist in setting up and configuring new hardware and software for end-users, contributing to a seamless user experience. Creating and managing documentation for common issues and solutions in the knowledge base will also be part of your responsibilities. Your focus on providing excellent customer service by effectively communicating updates and resolutions to users will be highly valued. To qualify for this position, an Associate's degree in Computer Science, Information Technology, or a related field is preferred. Previous experience in a technical support or help desk role would be advantageous. A strong understanding of computer systems, mobile devices, and various tech products is essential. Proficiency in Windows and Mac operating systems, along with basic networking concepts, will be beneficial. Excellent verbal and written communication skills are required to interact professionally and effectively with end-users. Problem-solving abilities and attention to detail are vital for troubleshooting issues efficiently. The ability to collaborate in a team environment and work independently with minimal supervision is also important for success in this role.,