Posted:4 days ago|
Platform:
Work from Office
Full Time
Key Responsibilities :
- Provide Level 2/3 support for .NET-based applications across various business units.- Monitor application performance, availability, and stability.
- Troubleshoot and resolve issues related to application functionality, data integrity, and integration with other systems.
- Respond to support tickets and service requests in a timely manner, ensuring adherence to SLAs.
- Collaborate with developers, QA, infrastructure, and business teams to analyze root causes and apply fixes.
- Maintain technical documentation including issue logs, user guides, and support processes.
- Assist in application deployments, updates, and configuration changes.
- Participate in incident, problem, and change management processes.
- Provide off-hours/on-call support as needed.
Required Skills and Qualifications :
- Bachelors degree in Computer Science, Information Technology, or related field.- 2+ years of experience in .NET application support or software maintenance.
- Experience with MS SQL Server / Oracle , writing SQL queries, and performing basic database troubleshooting.
- Familiarity with Windows Server environments and IIS configuration.
- Experience with ticketing systems (e.g., JIRA, ServiceNow, Remedy).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Preferred (but not mandatory) :
- Exposure to cloud platforms like Azure or AWS.- Knowledge of REST APIs, XML/JSON, and integration troubleshooting.
- Experience with CI/CD pipelines and version control (e.g., Git).
Skills Required :
- Candidate should be a fast learner
- Must be Hardworking and should have meticulous and organized approach to work
- Should have a positive attitude & should be confident to accept new challenges.
- Multi-tasking attitude, equally comfortable operating from within both the technology & business environments
What we give you?
- Good Salary + Yearly Increment (Performance Based)
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