Technology Support Operations -Engineer I

Fico

2 - 4 years

11 - 15 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

cloud computing basic application support linux networking paas artificial intelligence machine learning gts fico

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide first level support for IT Infrastructure Incident Resolution Incident Escalation.
Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
Use the breadth depth of technical knowledge to solve complex problems.
Solve/escalate issues within agreed SLA/OLA.
Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

What We re Seeking

Competent in working as system administrator in linux environment.
2-4 years of relevant experience
Basic knowledge about Application Support/PAAS/IAAS/SAAS.
Basic knowledge of Linux/Unix Administration/Active Batch/SQL Oracle Databases/Networking.
Basic knowledge about Cloud computing/AWS Platform.
Basic knowledge of scripting.
Excellent verbal and written communication skills.
Ability to work well under pressure following defined processes.
Ability to organize multiple priorities while paying exceptional attention to detail and quality.
RHCSA/RHCE certification/ITIL certifications are desirable.
Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

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