Technology Manager

5 years

0 Lacs

Posted:6 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Technology Manager (India Operations)

Location:

Company:

Employment Type:


About the Role

IT / Technology Manager

You’ll be responsible for customizing global platforms for the Indian market, enabling operational automation, and collaborating with cross-functional teams to deliver seamless customer and business experiences.


Key Responsibilities

1. Local Tech Stack Ownership

  • Localize and maintain Hillarys’ core tech systems for India (CRM, order management, scheduling, fulfilment, payments, etc.).
  • Customize global platforms to align with Indian workflows and regulatory requirements.
  • Integrate with local service providers (e.g., logistics APIs, payment gateways, SMS/WhatsApp services).

2. Ops Enablement & Automation

  • Build lightweight tools, dashboards, and internal automations to streamline order processing, inventory, and fulfilment.
  • Partner with Operations, Customer Experience, and Finance teams to design scalable tech solutions (target: 500+ orders/month).

3. Engineering Leadership

  • Evaluate and manage local tech vendors, freelancers, and development agencies when required.
  • Own timelines, prioritization, QA, and release planning for India-specific features.
  • Ensure strong documentation practices and reliability standards.

4. Cross-functional Collaboration

  • Collaborate with the UK engineering/product team to ensure seamless compatibility, data flow, and shared learnings.
  • Work closely with product design, customer experience, and marketing teams to support digital experimentation and customer-facing tools.


Qualifications & Skills

Must-have:

  • 5 - 8 years of experience in IT management, system integration, or technical program management.
  • Strong knowledge of

    CRM/ERP platforms

    , APIs, and third-party integrations.
  • Experience with

    automation tools

    (RPA, workflow systems, dashboards).
  • Familiarity with

    cloud platforms (AWS/Azure/GCP)

    .
  • Proven track record in

    vendor management

    and working with dev agencies/freelancers.
  • Strong documentation, process ownership, and project management skills.

Good-to-have:

  • Hands-on knowledge of

    SQL, scripting, or lightweight coding

    (Python/JavaScript).
  • Exposure to

    CX tools

    (chatbots, WhatsApp APIs, digital engagement).
  • Experience in

    fast-scaling environments/startups

    .

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