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1.0 - 5.0 years
0 Lacs
indore, madhya pradesh
On-site
As a Business Consultant, your primary responsibility will be to engage closely with clients to gain a deep understanding of their business needs, challenges, and objectives. By offering tailored business solutions, you will contribute to driving their growth and success. Your role will involve conducting comprehensive business analysis, including evaluating client operations, market conditions, financial data, and other relevant factors to identify areas for enhancement and opportunities for development. You will be expected to provide strategic recommendations to clients on various aspects such as business processes, market positioning, operational efficiency, and organizational structure. Additionally, your role will involve designing and implementing business processes, workflows, and strategies that enhance efficiency and overall performance. Market research and analysis will be crucial, as you will need to stay informed about industry trends, competitive landscapes, and emerging opportunities to provide clients with valuable insights and advice. Change management will also be a key aspect of your role as you support clients in implementing changes to their business models, processes, and technologies. Your project management skills will be put to the test as you lead or participate in client projects from start to finish, ensuring timely delivery and adherence to budget and scope. Building and maintaining strong client relationships will be essential for ensuring client satisfaction and fostering long-term partnerships. In terms of qualifications, you should hold a Bachelor's degree in Business Administration, Management, Finance, or a related field (a Master's or MBA is preferred). You should have proven experience, with a minimum of [X] years in a Business Consultant or similar strategic advisory role. Strong analytical and problem-solving skills are required, along with the ability to interpret complex data and make data-driven decisions. Excellent communication, presentation, and interpersonal skills are crucial, as well as the ability to work both independently and in cross-functional teams. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and other business tools such as CRM and analytics software is necessary. Preferred skills include industry-specific experience, consulting certification (e.g., Certified Management Consultant, Six Sigma), and knowledge of digital transformation, technology implementation, and change management practices. This is a full-time, permanent position with a day shift schedule and performance bonus. A Bachelor's degree is preferred, and at least 1 year of total work experience is preferred. Proficiency in English and Hindi is also preferred.,
Posted 1 month ago
2.0 - 11.0 years
11 - 12 Lacs
Bengaluru
Work from Office
Join our team where youll lead and inspire teams to excel in processing document transactions and remittances and where you ll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment. As a Transactions Manager I within JPMorganChase, you will be at the forefront of managing dynamic teams that process daily document transactions and extract checks and remittances. Your role is pivotal in leveraging your extensive knowledge of transaction and operations management to ensure the seamless integration of cutting-edge technology services for capturing client information. You will excel in delegating tasks, managing conflicts, and enhancing the customer experience, all while fostering a culture of innovation and strategic thinking within your team. In this role, you will take charge of remittance processing operations, setting ambitious daily production goals and crafting action plans to boost productivity and quality. Your ability to build strong relationships with other operations departments will be key in researching and resolving inquiries. Additionally, you will lead or participate in projects that aim to enhance operations and elevate the customer experience, driving impactful change across the organization. Job responsibilities Lead teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience. Oversee remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality. Manage shift operations, resolve production or quality issues, and escalate process delays to management and stakeholders as needed. Utilize strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication. Analyze data to identify and resolve procedural issues, support junior team members, and build strong relationships with other departments to address inquiries. Drive innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation. Participate in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent. Communicate effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures. Required qualifications, capabilities, and skills Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise. Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives. Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues. Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives. Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management. Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey. Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change. Join our team where youll lead and inspire teams to excel in processing document transactions and remittances and where you ll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment. As a Transactions Manager I within JPMorganChase, you will be at the forefront of managing dynamic teams that process daily document transactions and extract checks and remittances. Your role is pivotal in leveraging your extensive knowledge of transaction and operations management to ensure the seamless integration of cutting-edge technology services for capturing client information. You will excel in delegating tasks, managing conflicts, and enhancing the customer experience, all while fostering a culture of innovation and strategic thinking within your team. In this role, you will take charge of remittance processing operations, setting ambitious daily production goals and crafting action plans to boost productivity and quality. Your ability to build strong relationships with other operations departments will be key in researching and resolving inquiries. Additionally, you will lead or participate in projects that aim to enhance operations and elevate the customer experience, driving impactful change across the organization. Job responsibilities Lead teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience. Oversee remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality. Manage shift operations, resolve production or quality issues, and escalate process delays to management and stakeholders as needed. Utilize strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication. Analyze data to identify and resolve procedural issues, support junior team members, and build strong relationships with other departments to address inquiries. Drive innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation. Participate in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent. Communicate effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures. Required qualifications, capabilities, and skills Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise. Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives. Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues. Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives. Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management. Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey. Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
Posted 1 month ago
10.0 - 15.0 years
10 - 12 Lacs
Kolkata
Work from Office
Role & responsibilities Expertise with implementing, configuring, and testing solutions. Strong critical thinking and decision-making skills. Firm grasp on IT infrastructure and operations best practices. Preferred candidate profile Implementation of various apps/softwares purchased by the company: Recibo for sales/distribution management, HRMS, Fleetex-Logistics application for management of vehicle fleet/cost control etc. You will need to study/observe these applications and give a report on what are the shortcomings in the apps and its implementation and plan fixing the same. Maintain essential IT operations, including operating systems, security tools, applications, cloud servers, email systems, laptops, desktops, software, and hardware. Research and evaluate emerging technologies, software applications & capable hardware. Own IT projects, solutions, and key responsibilities within a larger business initiative. Move towards digitization of the departmental processes. Study the existing software & applications being used by the company like Recibo for Sales & Distribution Management System (DMS), Fleetex (Logistics application) for company fleet management, SANS Smart HRMS etc. and identify shortcomings in these applications. Recommend suggestions for enhancing the existing applications with vendors after gap identification or suggest new applications to overcome present issues/challenges. Spearhead multi location implementation of the existing/new applications and ensure 100% utilization & adoption by intended users. Continuously analyze current process, technologies and vendors to identify areas of improvement. Develop & execute disaster procedures, and maintain data backups preferably in cloud. Prepare cost benefits analysis reports for management when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs. Train employees on both software and hardware, troubleshoot, and provide technical support when needed Assist stakeholders with backend app data & generate reports as per requirement. SAP implementation
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
hyderabad, telangana
On-site
As a Controller at our firm, you will play a pivotal role in ensuring that the financial control and reporting obligations of our global, regulated, and public financial institution are met. Your responsibilities will include measuring the profitability and risks associated with various aspects of the firm's business, as well as ensuring that all activities are conducted in compliance with the regulations governing transactions in the financial markets. Being a part of the Controllers group means safeguarding the firm's assets and maintaining the integrity of Goldman Sachs" finances and expenditures. Through careful consideration and analysis of firm finances, objectives, and strategies, you will contribute to the profitability and efficiency of the firm's businesses. Controllers are also responsible for ensuring that all business practices are in compliance with financial and regulatory requirements worldwide. In this role, you will be part of a dynamic global team focused on submitting quality filings with global regulators on a recurring basis. Your contributions are vital to the team's objectives, and you will be expected to make the filing process more efficient and effective by implementing recommendations. Collaboration with different trading desks, functional datasets, and regulations will be key, and you will need to maintain stakeholder relationships for each area of responsibility. As a subject matter expert, you will interact directly with portfolio managers and COOs to review and approve reports before submission, as well as assist in investigating data quality and resolving issues at the source. Additionally, you will work on enhancing the AWM reporting framework, collaborating with various teams to implement complex calculation and reporting rules around portfolio exposures and risks metrics. Your role will also involve partnering with legal and compliance teams to provide recommendations for new or evolving regulatory requirements, as well as communicating with senior management across businesses and divisions to build consensus and provide thought leadership. Oversight of vendors and data providers related to data collection and filing production will also be part of your responsibilities. To be successful in this role, you must hold a CA degree qualification and have 2-6 years of relevant work experience in asset management regulatory/compliance or asset management fund controller roles. Preferred qualifications include knowledge and experience working with various financial products, a good understanding of technology implementation, and an awareness of the changing global regulatory landscape. As a valued member of our team, you will have the opportunity to work independently while also being a team player with excellent communication, analytical, and project management skills. Your strong execution skills, attention to detail, and control mindset will be essential in fulfilling your responsibilities effectively. Join us at Goldman Sachs, where we are committed to fostering diversity and inclusion, providing numerous opportunities for professional and personal growth, and ensuring a supportive workplace environment. If you require accommodations during the recruiting process, we are dedicated to finding reasonable solutions for candidates with special needs or disabilities. Goldman Sachs is dedicated to safeguarding the health and well-being of our employees and others who enter our U.S. offices by requiring COVID-19 vaccination for employees working on-site. Accommodation requests based on medical, religious, or applicable law reasons can be made later in the process. Please note that accommodations are determined on a case-by-case basis to ensure a fair and inclusive recruiting process.,
Posted 1 month ago
20.0 - 30.0 years
25 - 30 Lacs
Chennai
Work from Office
Looking for a dynamic COO to lead daily operations, drive efficiency, align cross-functional teams, and implement strategic plans. Must have strong leadership, operational expertise, and 10+ yrs experience in senior management roles.
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Pune
Work from Office
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Posted 1 month ago
10.0 - 15.0 years
0 Lacs
haryana
On-site
As a Director/Senior Director - Automation within the BFSI (Banking, Financial Services, and Insurance) vertical at Teleperformance, you will serve as a trusted business advisor and change agent, collaborating with clients to identify strategic capabilities that foster competitive advantage. Leveraging your deep industry knowledge in BFSI, you will drive transformational improvements by designing and implementing end-to-end Automation solutions. Your role will involve providing insights and support for pre-sales, sales, and business development activities, as well as delivering client-facing consulting engagements and assessments independently. Your responsibilities will also include collaborating with regional and global business development teams, leading the evaluation and selection of automation tools and platforms, integrating automation solutions with existing systems, and designing governance frameworks to ensure ethical use of automation technologies. Additionally, you will be responsible for providing training to internal teams on automation best practices, monitoring the performance of automation initiatives, and staying informed about the latest trends in automation technologies. To qualify for this role, you should have 10-15 years of experience in consulting, BPO automation, or related fields, with a focus on contextualizing Automation initiatives for clients in the BFSI sector. A bachelor's degree is required, while an MBA is preferred. You should demonstrate a proven track record in leading large-scale transformational projects, possess strong analytical and problem-solving skills, and exhibit excellent communication and stakeholder management abilities. Additionally, you should stay up-to-date on industry trends and possess exceptional project management skills. Your success in this role will be contingent on your ability to inspire and motivate teams, manage multiple projects simultaneously, and deliver tangible results in a fast-paced environment. If you are passionate about driving innovation and continuous improvement within the BFSI sector, and if you possess the qualifications and experience outlined above, we invite you to maximize your impact at Teleperformance.,
Posted 1 month ago
15.0 - 20.0 years
0 Lacs
karnataka
On-site
Your role as a Finance Transformation Leader at Koch Global Services involves leading, mentoring, and developing a high-performing team responsible for the P2P process. You will be tasked with driving efficiency and accountability within the team, as well as implementing transformation initiatives to improve the P2P process in alignment with organizational goals. Your responsibilities will include identifying inefficiencies, implementing best practices, collaborating with key stakeholders from various departments, managing transformation projects, evaluating and implementing technology solutions, and ensuring smooth adoption of new processes and technologies through change management plans. Additionally, you will establish key performance indicators to measure the success of transformation initiatives, ensure compliance with regulations and standards, and mitigate associated risks. Your background should include a Bachelor's degree in finance & accounting, 15-20 years of experience in Finance with 8+ years of team leadership experience, and familiarity with the ITP process. To excel in this role, you should possess strong leadership and people management skills, strategic decision-making abilities, expertise in process excellence and stakeholder management, financial and analytical skills, technology proficiency, compliance and risk management knowledge, problem-solving capabilities, customer focus, and change management expertise. Koch Global Services, as a Koch company, values entrepreneurship, challenges the status quo, and rewards individual contributions. The compensation range provided is an estimate based on market data, subject to variations based on candidate qualifications and geographic location. As part of Koch Global Services, you will be part of a team that provides consulting and transactional services in various areas to enhance work life for employees worldwide.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
bhopal, madhya pradesh
On-site
As the Logistics Head, your primary responsibility will be to develop and implement logistics strategies that are in line with the overall business objectives. You will be tasked with forecasting demand, planning warehousing and transportation capacity, and optimizing the supply chain to ensure smooth operations. Identifying cost-saving opportunities and enhancing logistics processes will be crucial aspects of your role. Vendor and partner management will also be under your purview, where you will negotiate contracts, oversee relationships with transporters, warehouse providers, and third-party logistics partners. Monitoring vendor performance and ensuring compliance with SLAs will be essential. Leading and mentoring logistics teams across various locations, fostering a culture of continuous improvement, and driving accountability within the team will be key components of your responsibilities. You will also be required to implement and manage logistics software, drive automation, and promote digital transformation within the logistics operations. Compliance with legal, safety, and environmental regulations, as well as developing contingency plans for supply chain disruptions, will be critical to maintaining seamless operations. Monitoring key performance indicators such as on-time delivery, freight cost per unit, and inventory turnover, and presenting performance reports to senior management will be part of your routine tasks. Collaborating with sales and customer service teams to ensure timely and accurate deliveries, as well as resolving any escalated logistics issues that may impact customer satisfaction, will be essential for aligning logistics operations with customer service goals. This is a full-time position with benefits including health insurance and provident fund. The work schedule is during the day shift, with a yearly bonus provided. The work location is in person, and the expected start date is 01/07/2025.,
Posted 1 month ago
12.0 - 18.0 years
12 - 20 Lacs
Ganganagar
Work from Office
System Administration & Maintenance: Oversee Windows system administration, including installation and configuration of Active Directory Services (AD) ,managing Group Policy ,Microsoft office email management and controls. IT Infrastructure Management: Maintain Microsoft Windows Servers, file servers, application servers, and ensure network security by configuring firewalls, switches, wireless APs, and network racks. Hardware & Software Support: Handle the installation, configuration, and maintenance of desktops, laptops, servers, printers, multifunction printers, Wi-Fi routers, CCTV systems, biometric devices, and door access controls. Team Leadership: Allocate daily tasks to the IT team and provide training to employees, ensuring smooth operations across all Information Technology-related activities. Procurement & Vendor Management: Manage procurement of IT hardware, software, and antivirus solutions while coordinating with vendors and service engineers. Backup, Restoration & Disaster Recovery: Perform data backups across servers and equipment, maintain logs, ensure secure off-site storage, and conduct data restoration twice a year. Cross-functional Collaboration: Provide IT support for validation activities, assist the CSV team in completing computer system validations, and manage user accounts [Creation, Modification, Password reset and Deactivation] on machinery/equipment/applications. ERP & Application Management: Administer and maintain ERP applications (Progen), resolve email configuration issues, and oversee software installations.
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
kolkata, west bengal
On-site
A career within Financial Markets Business Advisory services will allow you to contribute to a variety of audit, regulatory, valuation, and financial analyses services. These services are designed to provide solutions for complex accounting and financial reporting challenges faced by clients, as well as address broader business issues. To thrive in a constantly changing world, each individual at PwC must embody purpose-led and values-driven leadership. The PwC Professional, our global leadership development framework, sets clear expectations for skills required to succeed and progress in careers. As a Manager, you will be part of a team of problem solvers, assisting in solving complex business issues from strategy to execution. Responsibilities at this management level include developing new skills, resolving team issues, coaching team members, analyzing proposals to provide recommendations, utilizing various information sources for developing solutions, managing viewpoints to build consensus, and upholding ethical standards. The Consulting Manager - Real Estate will play a vital role in the real estate consulting team by helping clients enhance operations through process improvements and addressing data and technology challenges. This role involves knowledge of real estate practices, strong analytical skills, process mapping, requirement gathering, and identifying inefficiencies to enhance productivity. Experience in technology implementation and management consulting is preferred. Key Responsibilities: - Team leadership & Coaching - Process Analysis - Requirements Gathering - Process Documentation - Software Implementations - Project Management Essential Job Functions: - Work across various real estate segments - Lead and mentor the team - Analyze and document processes - Define and implement software solutions - Perform diagnostic analysis of operations and IT - Suggest and implement improvements Qualifications: - Bachelors degree in Business Administration, Real Estate, or related field - Team leadership experience - Experience in process analysis and documentation within real estate - Strong analytical skills - Excellent communication and interpersonal skills - Proficiency in process mapping tools - Project management experience - Knowledge of real estate software solutions - Attention to detail and strong organizational skills,
Posted 1 month ago
4.0 - 7.0 years
8 - 10 Lacs
Mohali, Chandigarh, Panchkula
Work from Office
Preferred candidate profile More than 4 Years of Experience of the proposed resource in undertaking Report preparation/ Capacity Building/processes preparation/ SOP development/ business process re-engineering/ inter-departmental coordination/ bid process management for State Government/Centre Government/Board and Corporation Coordination with Application team for development
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
punjab
On-site
Hopestone Media is looking for a Marketing Operations Manager to join the team and play a key role in enhancing marketing operations efficiency. The ideal candidate will lead the optimization of marketing operations, encompassing technology implementation, lead management, and conversion strategies. Collaboration with various departments is essential to drive e-commerce bookings and streamline the marketing funnel. If you are ambitious, results-oriented, and eager to make a direct impact on marketing effectiveness, we would like to connect with you. Responsibilities: - Identify and deploy innovative marketing technologies. - Oversee the integration of marketing automation and CRM systems. - Manage incoming leads and facilitate handoff to sales. - Develop and implement strategies to enhance trial and upsell conversion rates. - Create, maintain, and analyze reports on e-commerce activities. - Conduct and evaluate conversion tests and experiments. - Work with internal teams to optimize landing pages and marketing funnels. - Assess customer experience across various channels and touchpoints. - Optimize user funnels and track conversion points. - Explore new technologies for potential adoption. Requirements: - 5-8 years of experience in digital marketing or e-commerce. - Proficiency in optimizing landing pages and user funnels. - Familiarity with current trends and best practices in online marketing and analytics. - Ability to work both independently and collaboratively. - Strong communication and interpersonal skills. - Knowledge of SEO, SEM, and social media marketing. Location: Sector 82, Mohali Punjab Work Mode: Onsite (Work from Office) Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person,
Posted 1 month ago
0.0 - 3.0 years
1 - 4 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Overview Data Entry Operator Job Responsibilities:Prepares, compiles, and sorts documents for data entry. Verifies and logs receipt of data. Transcribes source data into the required electronic format. Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners. Tagged as: data typing Before applying for this position you need to submit your online resume . Click the button below to continue. About NEEL DATA PRO IT SOLUTIONS Neel Data Pro IT Solutions Pvt. Ltd. highly connected global business Pan India is utilizing information on the strong foundations of high-performance software. We strongly believe and practice the motto that the software should be cost effective at a same time it should give maximum performance, scalability and efficiency. We utilize the power of latest software tools and IT by developing feasible and easy to use customer oriented software that can satisfy their needs. Our company is incorporated on 1st of September 2012 and has chosen the power of Information Technology solutions as the strategic key for providing Document Management System, Document Security Solutions and Software services. The history of Neel Data Pro It Solutions Pvt. Ltd. (NDPIT) starts with you-our customer because without the customer there is no company. Customer satisfaction is the single and simple focus of NDPIT throughout its growth and is the continuous goal for the future. Information Technology is an enabler, enhancer and en-richer of business potential and performance in the shortest time and IT multiplies and integrates organizational resources with optimum results and Quality delivery. Timely information is essential for critical decision-making and determines success in the business world. We provide a cutting edge competitive advantage over rivals as we provide solution to the clients with quality support. We provide strategy and technology implementation services to our customers wanting to optimize or re-engineer their existing business. OUR VALUES We make and honor our commitments to every stakeholder of the organization and nurture an environment of excellence for continuous learning to enable all members to attain their full potential. We facilitate the right business decisions of our customers through IT and accelerate the growth of every Business Partner. We respect all societies, communities and the legal and ethical ethos environment and uphold the National operate in. OUR QUALITY POLICY We NDPISPL commit ourselves to provide effective solutions that meet or exceed the customer s need by creating an environment of teamwork, innovation and leadership. We strive to achieve customer satisfaction and consistent growth by continual improvement.
Posted 1 month ago
10.0 - 15.0 years
0 Lacs
haryana
On-site
Maximize Your Impact at Teleperformance Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision. We are looking for an innovative and dynamic Director/Senior Director - Automation for our BFSI (Banking, Financial Services, and Insurance) vertical. As the Director/Senior Director - Automation, you will be a trusted business advisor and change agent, responsible for working with clients to identify strategic capabilities that create a competitive advantage. Your role will involve utilizing deep industry knowledge in BFSI to drive transformational improvements, lead end-to-end Automation solution design and development, and provide transformational insights and support for pre-sales, sales, and business development activities. Your responsibilities will include: - Utilizing deep industry knowledge in BFSI to drive transformational improvements. - Leading end-to-end Automation solution design and development for business development and account management teams. - Providing transformational insights and support for pre-sales, sales, and business development activities. - Independently delivering client-facing consulting engagements and assessments. - Collaborating with regional and global business development teams to integrate Automation initiatives into sales pursuits. - Hands-on experience in RPA & AI tools such as Blueprism, Automation Anywhere, Watson, etc. - Assisting in achieving regional and global departmental targets for benefit realization. - Developing and implementing strategies for automating repetitive tasks and processes within banking, financial services, and insurance operations. - Identifying opportunities for leveraging robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and other automation technologies to streamline operations and improve efficiency. - Leading the evaluation and selection of automation tools and platforms that align with the organization's objectives and technological capabilities. - Collaborating with IT teams to integrate automation solutions with existing systems and applications, ensuring seamless operation and data integrity. - Designing and implementing governance frameworks and controls to ensure automation technologies" responsible and ethical use. - Providing training and guidance to internal teams on automation best practices and tools, fostering a culture of innovation and continuous improvement. - Monitoring the performance and effectiveness of automation initiatives, identifying areas for optimization and refinement. - Staying informed about the latest developments and trends in automation technologies, proactively identifying opportunities for their application within the BFSI sector. - Working closely with project management, IT, delivery teams to implement solutions as designed and monitor results/impact. - Creating a culture of problem-solving by imparting training. - Identifying new technologies that can help improve/our clients" business processes. - Improving existing technology assets/offerings by contributing to refining product backlogs and supporting POCs. Qualifications: - 10-15 years of experience in consulting, BPO automation, or related fields with a demonstrated ability to contextualize Automation initiatives for clients in the BFSI sector. - Bachelor's degree; MBA preferred. - Proven track record leading large-scale transformational projects focusing on process optimization, technology implementation, and change management within BFSI. - Strong analytical and problem-solving skills with a history of delivering tangible results. - Excellent communication and stakeholder management abilities, adept at engaging with stakeholders at all levels. - Up-to-date knowledge of industry trends, best practices, and emerging technologies in BFSI and related fields. - Experience in leading cross-functional teams and collaborating with diverse stakeholders. - Exceptional project management skills, capable of managing multiple projects simultaneously. - Comfortable working in a fast-paced environment with a focus on delivering results. - Strong leadership qualities inspire and motivate teams to achieve goals and objectives. Pre-Employment Screenings: In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Please note that TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.,
Posted 1 month ago
3.0 - 7.0 years
7 - 11 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Location: Chennai Note:: Primary :: Java, RESTAPI, Spring Boot, DEVOPS practices & Good to have is Cloud, MQ The Value You Deliver Developing, designing and building architecture solutions on a platform dedicated to high scale processing of large amounts of data. Setting , communicating and reinforcing technical standards Assessing and researching current implementations of the platform and determining the course of action required to elevate the platform to meet customer needs. Taking the business requirements coupled with existing architecture to set a technical vision for features and major components and clearly articulating the evolutionary steps to achieve it Collaborating with peers and management on process improvement ideas, policy and procedure enhancements, and opportunities to improve our customers service experience. Participating in code review and unit testing and providing support on issues in non-prod or production The Skills that are Key to this role Java Software Engineer exposure to Backend Technology Implementation Ability to identify areas of risk or potential problems and take action to mitigate them. Ability to lead through influence and know what data is needed to drive effective decisions Ability to assess and plan project, and stakeholders needs, and manage deadlines, risks. Ability to anticipate roadblocks, diagnose problems and generate effective solutions Ability to build communication and rapport with partners, stakeholders. Ability to adapt in a changing environment and be effective in many different business settings. Ability to take initiative, define vision for betterment of products, and execute at high level of quality The skills that are good to have for this role Ability to plan and work with geographically spread out teams Strong presentation and interpersonal skills. Curiosity to constantly relearn/explore new processes/technologies
Posted 1 month ago
4.0 - 9.0 years
6 - 12 Lacs
Karnataka, Madhya Pradesh, Chhattisgarh
Hybrid
Mine Excellence is establishing itself as a leader in mining industry-related software technology in certain specific areas. We provide multiple core offerings currently Software for drilling and blasting. The platform is currently used by Tier-1 large mining companies as an Enterprise platform, small mining companies and at individual mines, and by drilling and blasting contractors. We have customers in 8 countries all over the globe currently including Chile, Indonesia, Africa, the United States, Mexico, Australia, and India, etc. Currently, we are looking for Experienced Mining Engineers with an interest in Client-facing roles/ Sales and /or Mining-related Software Product development. Candidate should fulfill the following: Ability to work on client sites in different parts of India and willingness to travel overseas if required by client needs. Ability to undertake mining research in drill and blast which will help the software product development team. Ability to travel to client sites and be involved in software product implementations. Ability to communicate with Senior mining heads in large companies Good Communication and Presentation Skills (client demos, conference presentations) Ability to actively participate in Mining R & D as some of our softwares are very technical. The ability to adapt to innovative technologies is key for these roles. Ability to participate in a Major Machine learning /AI-based platform that the company is currently undertaking. Senior Mining Engineers' willingness to work part-time in product development or sales roles should also apply. Quickly familiarize yourself with the functions of the drill and blast product line. Minimum Education Qualification: B.Tech/B.E in Mining. Minimum 4 years of field experience is required. Skill Set Required: Deep knowledge of the mining industry and its challenges & requirements mainly focused on Drill & Blast. Field experience in drilling and blasting is essential. You should have at least 4 years + experience in open cast drill and blast. Work closely with the Technology team to provide input in Mining Research and development, key areas include fragmentation, vibrations analysis, drilling, and blasting R & D. Mine Excellence has a large pipeline of work in this space. Ability to understand the product needs and to come up with new concepts. Familiarity with the software development life cycle (SDLC) concepts at an advanced level is more helpful. Keen in Research of IoT concepts to replace legacy methods of mining operations. Willingness to travel around the globe to mine sites to make pre-sales presentations to senior mining heads (around the globe) and also to give training to clients. Prior experience in mine planning software and mine optimization would be looked at favorably. Nice to have but not essential. Employment will be in the name of Continuous Excellence Our India partner firm.
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
west bengal
On-site
Sett Consultant is looking for an experienced and dynamic Business Development Manager/Senior Executive to lead client acquisition and drive growth in our IT Staffing/Outsourcing business (Oracle Technology). With 8 to 10 years of industry experience, the ideal candidate will have a deep understanding of the IT market, a proven track record in securing large clients, and strong leadership capabilities. Position: Business Development Manager/Senior Executive - IT Staffing/Outsourcing Business Location: Chandannagar (Hybrid/Remote) Company: Sett Consultant (https://settconsultant.com/) Experience Required: 8-10 years in IT Staffing/Outsourcing (Oracle Technology) Employment Type: Full-time Job Summary: Sett Consultant is seeking a motivated and experienced Business Development Manager/Senior Executive for our IT Staffing/Outsourcing business (Oracle Technology). The ideal candidate will have 8 to 10 years of relevant experience (Oracle Technology), a strong understanding of the IT market, and a proven track record of acquiring new clients where we can deploy our developers and IT resources. This role requires a go-getter attitude, strong communication skills, and the ability to thrive under pressure while managing and leading a team. Key Responsibilities: Client Acquisition: Focus on generating new business by acquiring clients in need of IT staffing and resource deployment services. Relationship Management: Build and maintain strong relationships with clients to understand their staffing needs and provide suitable solutions. Market Knowledge: Stay updated with the latest IT trends, technologies, and market developments to offer clients cutting-edge solutions. Problem Solving: Act as a solution provider, addressing client challenges and ensuring a seamless experience in resource deployment. Presentability & Communication: Be presentable and possess excellent written and verbal communication skills to engage with C-level clients and decision-makers. Pressure Management: Handle the pressure of client expectations, deadlines, and business targets effectively. Strategy Development: Work closely with senior leadership to develop and execute strategies to grow the staffing and outsourcing business. Technology Implementation: Understand and implement new technologies, providing modern, efficient solutions to meet client needs. Qualifications: 8-10 years of experience in sales within the IT Staffing/Outsourcing industry. Strong understanding of the IT market and the latest technology trends. Proven track record of acquiring and managing large clients in the IT staffing sector. Excellent written and verbal communication skills. Ability to handle pressure and meet deadlines in a fast-paced environment. Go-getter attitude with a problem-solving mindset. Team management experience with the ability to lead and motivate.,
Posted 1 month ago
7.0 - 11.0 years
6 - 10 Lacs
Hyderabad
Work from Office
About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Customer Success Mgmt Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Roles and ResponsibilitiesEnsure new customers see immediate success and value by providing technical help during onboarding and post go-live phaseCoordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.Provide recommendations for upsell and cross sell of Vertex solutionsIdentifying and assessing potential risks of churn and developing and implementing risk mitigation strategiesMonitoring and reporting on the effectiveness of risk management processesCollaborating with various departments to ensure risk management practices are integrated into daily operationsSet and manage expectations monitoring customers achievements.Bachelors degree and 2-plus years of relevant work experience, preferably in Cloud technology implementation, project management and supportExperience in implementing solutions on Major cloud platformsProven track record of onboarding and supporting customers to deliver high customer satisfaction, advocacy, and loyaltyExperience navigating and steering customer engagements to completion with a high level of customer satisfactionStrong listening and verbal communication skillsFamiliarity with common customer success and CRM platforms such as Salesforce, Gainsight etc. Experience in the enterprise, XaaS, cloud, or services spaceAn affinity for getting to know people and helping them solve their business problems Roles and Responsibilities: Roles and ResponsibilitiesEnsure new customers see immediate success and value by providing technical help during onboarding and post go-live phaseCoordinate and execute activities with customers via web-based meetings, phone, and email throughout the various stages of onboarding Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.Provide recommendations for upsell and cross sell of Vertex solutionsIdentifying and assessing potential risks of churn and developing and implementing risk mitigation strategiesMonitoring and reporting on the effectiveness of risk management processesCollaborating with various departments to ensure risk management practices are integrated into daily operationsSet and manage expectations monitoring customers achievements Qualification Any Graduation
Posted 1 month ago
6.0 - 10.0 years
0 Lacs
haryana
On-site
The opportunity As a member of Supply Chain & Operations, you'll have the chance to contribute to one of the fastest-growing regions globally. If you are seeking a dynamic and fulfilling environment within the supply chain planning category, this role could be the perfect fit for you. Your key responsibilities You will play a vital role in delivering large-scale, intricate supply chain management and transformation projects. This includes designing, implementing, deploying, and evaluating supply chain management solutions to drive performance improvement. Your tasks will involve collaborating with client organizations to enhance supply chain performance through planning process enhancements and organization re-engineering. Additionally, you will be part of a collaborative team that analyzes client issues, develops solutions, prioritizes objectives, and contributes to project planning and status reporting. Expect to engage with high-level client personnel to assess and enhance specific functional areas within the supply chain realm. Skills and attributes for success - Showcase deep technical expertise and professional knowledge in supply chain planning - Demonstrate the ability to quickly grasp new processes and identify opportunities to support existing customers - Possess tactical and process-oriented problem-solving skills - Exhibit excellent interpersonal skills and the ability to work effectively in team settings - Capable of developing and presenting new ideas and innovative solutions - Strong verbal and written communication skills - Build solid relationships with clients and deliver high-quality services - Understand EY's service offerings and assess how the firm can best serve clients To qualify for the role, you must have - A bachelor's or master's degree in supply chain, industrial engineering, or business - At least 6 years of experience in a supply chain consulting environment focusing on Supply Chain Planning & Execution or Sourcing and Procurement - Expertise in supply chain planning to help customers develop and execute supply chain strategies or in sourcing and procurement to enhance organizational effectiveness Ideally, you'll also have - In-depth knowledge in areas such as supply chain operating model design, demand/supply/production/logistics planning, IBP/S&OP, category management, SRM, procurement outsourcing - Strong experience in implementing technology solutions in supply chain functional areas What we look for We seek highly motivated individuals with exceptional problem-solving skills who can effectively manage shifting workloads in a rapidly evolving industry. As an effective communicator and confident leader with strong people management skills, you should have a genuine passion for driving positive change within a dynamic organization. What we offer EY provides a competitive remuneration package that rewards individual and team performance. We are dedicated to being an inclusive employer and open to considering flexible working arrangements. In addition, we offer continuous learning opportunities, support for defining success on your terms, transformative leadership development, and a diverse and inclusive culture where your unique voice is valued.,
Posted 1 month ago
3.0 - 8.0 years
10 - 14 Lacs
Gurugram
Work from Office
... Position Overview The Workforce Insights Analyst will play a key role in supporting the implementation and optimization of organizational design technology. This role will focus on data analysis, reporting, and process improvement to ensure the successful adoption of the technology and its alignment with business goals. The ideal candidate will have a strong analytical mindset, an eye for detail, and the ability to collaborate effectively across teams. Key Responsibilities Data Analysis and Insights - Gather, clean, and analyze workforce and organizational data to support decision-making during the implementation phase. Develop and maintain dashboards and reports to provide actionable insights on workforce metrics and organizational design trends. Conduct scenario modeling to evaluate the impact of organizational design changes. Technology Implementation Support - Assist in the deployment of organizational design technology, including data collection, system testing, and user training. Collaborate with cross-functional teams to ensure technology configuration meets business requirements. Troubleshoot and resolve issues during the implementation process to ensure project timelines are met. Process Documentation and Improvement - Document workflows, procedures, and best practices related to the organizational design technology. Identify opportunities to streamline processes and improve data accuracy and reporting efficiency. Create and maintain user guides and training materials for system adoption. Collaboration and Stakeholder Support - Partner with OE, HR, IT, and business leaders to align on needs and priorities. Act as a point of contact for end-users, addressing questions and providing technical support. Support organizational design workshops and facilitate data-driven discussions with stakeholders. Qualifications & Experience Bachelor s degree in Business Administration, Human Resources, Data Analytics, or a related field. Relevant experience in lieu of degree will be considered. 3+ years of experience in workforce analytics, organizational design, or HR technology implementation. Strong proficiency in data analysis tools such as Excel, Power BI, Tableau, or similar platforms. Experience with HR systems (e.g., Workday, SAP SuccessFactors) is a plus. Strong problem-solving skills with attention to detail and data accuracy. Analytical mindset with the ability to interpret complex data and translate it into actionable insights. .. WHY WORK AT MCCORMICK? United by flavor. Driven by results. As a McCormick employee you ll be empowered to focus on more than your individual responsibilities. You ll have the opportunity to be part of something bigger than yourself to have a say in where the company is going and how it s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.
Posted 2 months ago
7.0 - 12.0 years
25 - 37 Lacs
Chennai
Hybrid
Senior Manager AI What can you expect in a Senior Manager role with TaskUs: Youll be responsible for identifying and accelerating our most critical opportunities to leverage AI technologies to improve business outcomes. This role will work closely with cross-functional teams to define, build and ensure successful execution of AI solutions that align with the company's strategic goals. This role combines deep technical knowledge of AI accelerator technologies with strategic product management to deliver solutions that enable faster, more efficient AI deployment. In addition to identifying opportunities, you will be expected to lead a team and help them implement various proof of concepts and innovate AI solutions. Role & responsibilities Collaborate with business leaders to identify and prioritize AI use cases with the highest potential impact. Develop a clear vision for how AI can be used to improve specific business processes or customer experiences. Stay informed about the latest AI trends and identify potential applications for the business. Lead the evaluation of potential AI solutions, including conducting proof-of-concepts and pilots. Develop and manage the product roadmap, prioritizing features and optimizations that support AI acceleration and scalability. Work closely with data scientists and ML engineers to ensure data readiness & classification, architecture scalability, performance standards for AI models, with a focus on accelerating the training and deployment lifecycle Establish and enforce performance standards for AI models, with a specific focus on accelerating the model training and deployment lifecycle (MLOps). Own results of the end to end AI workstream and track key performance indicators to measure product success and AI acceleration Leverage data and qualitative findings for quick product iterations via rapid user feedback cycles Influence organization wide initiatives and have wide accountability towards driving impact via the AI acceleration Advocate for reusability of AI capabilities where applicable across customer journey points Delivering forward-thinking solutions on-time and on budget. Coordinating and leading UAT testing efforts. Preferred candidate profile Bachelors degree or four or more years of work experience. 10 or more years in product management; experience in AI or machine learning People management experience. Three or more years experience working on complex projects that involve technology implementation and innovation for large enterprises Solid understanding of AI concepts, ML model architectures, computational requirements, and performance optimization techniques for AI workloads. Excellent analytical, problem-solving, and decision-making skills specifically regarding large but undefined problem space Experience using data to drive product decisions and measure success. Proven ability to work effectively in cross-functional teams and communicate complex concepts, technical tradeoffs and value propositions to both technical and non-technical stakeholders Strong leadership, negotiation, and problem-solving skills. Passion for innovation and a commitment to driving business value through technology. Work mode - Hybrid. Work Location - Chennai, Navi Mumbai, Gurugram, Mohali, Indore. Shift - Mid Shift.
Posted 2 months ago
7.0 - 12.0 years
25 - 37 Lacs
Gurugram
Hybrid
Senior Manager AI What can you expect in a Senior Manager role with TaskUs: Youll be responsible for identifying and accelerating our most critical opportunities to leverage AI technologies to improve business outcomes. This role will work closely with cross-functional teams to define, build and ensure successful execution of AI solutions that align with the company's strategic goals. This role combines deep technical knowledge of AI accelerator technologies with strategic product management to deliver solutions that enable faster, more efficient AI deployment. In addition to identifying opportunities, you will be expected to lead a team and help them implement various proof of concepts and innovate AI solutions. Role & responsibilities Collaborate with business leaders to identify and prioritize AI use cases with the highest potential impact. Develop a clear vision for how AI can be used to improve specific business processes or customer experiences. Stay informed about the latest AI trends and identify potential applications for the business. Lead the evaluation of potential AI solutions, including conducting proof-of-concepts and pilots. Develop and manage the product roadmap, prioritizing features and optimizations that support AI acceleration and scalability. Work closely with data scientists and ML engineers to ensure data readiness & classification, architecture scalability, performance standards for AI models, with a focus on accelerating the training and deployment lifecycle Establish and enforce performance standards for AI models, with a specific focus on accelerating the model training and deployment lifecycle (MLOps). Own results of the end to end AI workstream and track key performance indicators to measure product success and AI acceleration Leverage data and qualitative findings for quick product iterations via rapid user feedback cycles Influence organization wide initiatives and have wide accountability towards driving impact via the AI acceleration Advocate for reusability of AI capabilities where applicable across customer journey points Delivering forward-thinking solutions on-time and on budget. Coordinating and leading UAT testing efforts. Preferred candidate profile Bachelors degree or four or more years of work experience. 10 or more years in product management; experience in AI or machine learning People management experience. Three or more years experience working on complex projects that involve technology implementation and innovation for large enterprises Solid understanding of AI concepts, ML model architectures, computational requirements, and performance optimization techniques for AI workloads. Excellent analytical, problem-solving, and decision-making skills specifically regarding large but undefined problem space Experience using data to drive product decisions and measure success. Proven ability to work effectively in cross-functional teams and communicate complex concepts, technical tradeoffs and value propositions to both technical and non-technical stakeholders Strong leadership, negotiation, and problem-solving skills. Passion for innovation and a commitment to driving business value through technology. Work mode - Hybrid. Work Location - Chennai, Navi Mumbai, Gurugram, Mohali, Indore. Shift - Mid Shift.
Posted 2 months ago
1.0 - 9.0 years
3 - 11 Lacs
Bengaluru
Work from Office
Employment Type Permanent Closing Date 23 June 2025 11:59pm Job Title Network Engineering - Engineer Job Summary Essential: Experience in deployment, network configuration and testing for Synchronization networks and Master Clocks. Experience with TP4100 and Network Management System TimePictra (or similar devices and applications from alternative vendors e.g. Adtran/Oscilloquartz) End to end Solution level expertise on Network Synchronisation oTechnology development support, including test environment setup, Test Object List (TOL) development and implementation for timing / synchronization. oConfiguration and L3/Engineering level support for timing sources. Platform Management/Engineering skills including: oDevelop lifecycle plans and enhancements for the infrastructure platforms to meet performance and operational requirements. oValidate technology solutions and designs through testing within the Transport domain as well as with other Telstra technology domains. oIdentify and drive product unit cost reduction opportunities through simplification, rationalisation, and smart application of recent technology. oDrive efficiency in development and operation of technologies through process improvements and automation opportunities. Desirable: Basic scripting skills to support analysis tool development (e.g. Python, QLIK, GRAFANA, etc) Awareness of Telstra architecture and technology implementation process A working knowledge of Technology & Product Lifecycle from introduction to augmentation to exit stages and the associated business processes A working knowledge of project management/Agile methodologies Job Description Essential: Experience in deployment, network configuration and testing for Synchronization networks and Master Clocks. Experience with TP4100 and Network Management System TimePictra (or similar devices and applications from alternative vendors e.g. Adtran/Oscilloquartz) End to end Solution level expertise on Network Synchronisation o Technology development support, including test environment setup, Test Object List (TOL) development and implementation for timing / synchronization. o Configuration and L3/Engineering level support for timing sources. Platform Management/Engineering skills including: o Develop lifecycle plans and enhancements for the infrastructure platforms to meet performance and operational requirements. o Validate technology solutions and designs through testing within the Transport domain as well as with other Telstra technology domains. o Identify and drive product unit cost reduction opportunities through simplification, rationalisation, and smart application of recent technology. o Drive efficiency in development and operation of technologies through process improvements and automation opportunities. Desirable: Basic scripting skills to support analysis tool development (e.g. Python, QLIK, GRAFANA, etc) Awareness of Telstra architecture and technology implementation process A working knowledge of Technology & Product Lifecycle from introduction to augmentation to exit stages and the associated business processes A working knowledge of project management/Agile methodologies
Posted 2 months ago
5.0 - 10.0 years
4 - 8 Lacs
Varanasi
Work from Office
Hotel General Manager Roles & Responsibilities 1. Strategic Leadership Develop and implement long-term business strategies to drive revenue, occupancy, and guest satisfaction. Set operational goals in alignment with the company’s vision and market positioning. 2. Operational Oversight Oversee daily operations across all hotel departments – front office, housekeeping, F&B, maintenance, security, and administration. Ensure smooth coordination among departments for efficient guest service. 3. Financial Management Prepare and manage the hotel’s budget, monitor expenses, and drive profitability. Analyze financial reports (P&L, RevPAR, ADR, GOP) and make cost-effective decisions. 4. Sales & Marketing Work closely with the sales and marketing team to increase bookings, events, and corporate tie-ups. Approve promotional campaigns and pricing strategies. Monitor competitor activity and market trends. 5. Guest Experience Management Ensure high standards of service quality and guest satisfaction. Handle VIP guests and critical guest complaints personally. Implement systems to monitor feedback and improve service delivery. 6. Human Resource Management Lead, mentor, and evaluate department heads and staff. Approve recruitment, training programs, and performance appraisals. Foster a positive and productive work environment. 7. Compliance and Safety Ensure compliance with legal, health, fire safety, and environmental regulations. Oversee audits and licenses, and manage risk assessments. 8. Maintenance and Facility Management Ensure upkeep of the hotel infrastructure, equipment, and property. Oversee contracts with third-party vendors for maintenance and upgrades. 9. Stakeholder and Owner Relations Regularly report hotel performance to owners, board members, or management companies. Present financial summaries, progress reports, and improvement plans. 10. Crisis and Emergency Handling Lead the team during emergencies (e.g., guest safety issues, equipment failure, natural calamities). Ensure readiness with evacuation plans, staff training, and insurance coverages.
Posted 2 months ago
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