31 Technical Testing Jobs

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

Review,Author, Execute, perform, summarize, report out verification & validation test activities of components to a full system device: Which includes but not limited to: Test Plans, Test Procedures, User and Functional Requirements testing, Design Verification, Installation/Operational/Performance Qualification Protocols, Traceability Matrices and Final Reports. Support compliance/ closure of Regulatory and Quality requirements before completing Design Outputs/ Program Deliverables. Clear understanding of the elements of Risk Management, FMEA, critical / Essential parts identification, System reliability, Life / limits testing and related V&V tasks. Participate in the development of Verification & Validation methodologiesin accordance withapplicable Quality/Regulatory requirements and industry bestpractices Lead the qualification of lab area, productivity improvement efforts, including testing, building fixtures,calibrationand data collection. Diagnose,isolateand investigate problem reports. Drive product improvements and/or bug fixes. Ensure good documentation and Good Manufacturing practices are followed in the Verification and Validation Process Participate in continuous improvement activities by supporting the implementation of process and product quality improvementinitiatives Deep knowledge in test automation tools and realizing test automation suite. Work closely with the auditees to understand the details and support with all relevant objectiveevidences Adheres to Baxter Quality Management system & supportsthe qualityaudits. Support on-going regulatory agency inspection readiness through the self-assessment program to include mock inspections and compliance with revised and emerging regulations. Pair up with design & development team to start the testing early in the design cycle to ensure the requirements testability, design traceability & test coverage.Identifyissues early to fixthe same. Refine the test plans and procedures through pre-verifications / Dry runs. Interacts with design team to resolve tests-related technical issues. Presents the findings / objectiveevidencesand able to present with rationale with applicability / exclusions Identifyand report any quality or compliance concerns and take immediate corrective / Preventive action as needed. What you'llbring Bachelor's degree in Electrical Engineering, Software Engineering, Computer Science, Bio-Medical, Industrial Engineering or related field 6to 10yrsof experience in Verification and validation testing ofSoftware andhardware. Relevant technical testing/reliability experience in electro-mechanical, electrical, or software testing. Understanding of hardware schematic diagrams and debugging tools like IC5000, CAN Analyzer,Trace 32, Keil IDE, PEAK analyzer, Oscilloscope Any scripting knowledge like python, shell etc. Good programming knowledge and basic understanding of Embedded programming. Understanding of modeling( MATLAB, Simulinketc) Test framework development and test harness development knowledge. Knowledgeonhardware in loop and software in loop testing. An understanding of test methods and processes as well as the methods used to verifyproductin the realmsof;software, mechanical, electrical, functional and environmental testing environments. Experience in - writing system, subsystem-level and module level verification and validation plans, procedures, Test Execution and Test reportgeneration Understanding of hardware and software product design methodologies and test practices. Familiarity with reliability theory and analysis as it pertains to test quantities derived from reliability. Experience in medical device or similar product development, design verification/validation,softwareintegration (involving software & hardware), risk management, reliability engineering, process validation and Qualitysystems Deep domain knowledge in design verification and validation of medical devices is aplus Understanding of and adherence to FDA, ISO and IEC design control procedures,regulationsand standards. Demonstrated experience in accomplishingobjectives. Able to deliver on multiple projectssimultaneously Self-motivated with good interpersonal skills

Author, Execute, perform, summarize, report out verification & validation test activities of components to a full system device: Which includes but not limited to: Test Plans, Test Procedures, User and Functional Requirements testing, Design Verification, Installation/Operational/Performance Qualification Protocols, Traceability Matrices and Final Reports. Support compliance/ closure of Regulatory and Quality requirements before completing Design Outputs/ Program Deliverables. Participate in the development of Verification & Validation methodologies in accordance with applicable Quality/Regulatory requirements and industry best practices Lead the qualification of lab area, productivity improvement efforts, including testing, building fixtures, calibration and data collection. Diagnose, isolate and investigate problem reports. Drive product improvements and/or bug fixes. Ensure good documentation practices are followed in the SW Verification and Validation Process Participate in continuous improvement activities by supporting the implementation of process and product quality improvement initiatives Participate in V&V development process improvement and test automation. Maintains awareness of current regulatory trends and their impact on the Verification and validation status of equipment and processes. Support the SMEs on Regulatory responses and Audits, as needed. Pair up with design & development team to start the testing early in the design cycle to ensure the requirements testability, design traceability & test coverage. Identify issues early to fix them. Refine the test plans and procedures through pre-verifications / Dry runs. Interacts with design team to resolve tests-related technical issues. Presents the findings / objective evidence and able to present with rationale with applicability / exclusions Identify and report any quality or compliance concerns and take immediate corrective / Preventive action as needed. What you'll bring: Bachelor's degree in mechanical engineering, Electrical Engineering, Software Engineering, Computer Science, Bio-Medical, Industrial Engineering or related field 3 to 6 yrs of experience in Verification and validation testing of Software and hardware. Relevant technical testing/reliability experience in software testing & automation. Any scripting knowledge like python, shell etc. Good programming knowledge on selenium for automation testing. Experience in desktop application, web application testing. Understanding of software architecture (web applications using Angular, microservice & cloud) Test framework development and test harness development knowledge. Knowledge on software in loop testing. Relevant technical testing/reliability experience in software testing and test methods and processes. Experience in - writing System, subsystem-level and module level software verification and validation plans, procedures, Test Execution and Test report generation. Understanding of software product design methodologies and test practices. Experience in medical devices or similar products in software integration. Deep domain knowledge in design verification and validation of medical devices is a plus. Understanding of and adherence to FDA, ISO and IEC design control procedures, regulations and standards. Demonstrated experience in accomplishing objectives. Able to deliver on multiple projects simultaneously. Self-motivated with good interpersonal skills Good Team player.

Participate in implementation of ServiceNow HRSD specializing in HR Case and Knowledge Management Participate in compiling and prioritizing enhancements and defect resolutions to applications, implementing changes Conduct technical software testing and debug systems and software applications, as needed Perform standard and moderately complex configuration of ServiceNow HRSD Analyze business requirements and prepare detailed technical specifications Provides input into the strategy and technical planning of system/application technology in accordance with internal and external software compliance standards Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff Other duties as assigned Qualifications Bachelors degree in a related field or equivalent experience Certification in ServiceNow HRSD Minimum of two years of related work experience

Long Description Seeking a detail-oriented and proactive Test Automation Engineer with hands-on experience in Selenium , Appium , and JavaScript-based automation frameworks . The ideal candidate will be responsible for designing and executing automated test scripts for web and mobile applications , integrating with CI/CD pipelines , and ensuring high-quality software delivery through robust test management and performance testing practices. Key Responsibilities: Design, develop, and maintain automated test scripts using Selenium WebDriver , Appium , and JavaScript . Perform web browser automation for cross-browser and cross-platform testing. Integrate automated tests into CI/CD pipelines using tools like Jenkins . Collaborate with developers and QA teams to define test strategies , technical test cases , and performance benchmarks . Conduct front-end testing for responsive and interactive web applications. Track and manage defects, test results, and coverage using test management tools. Contribute to continuous improvement of test automation frameworks and QA processes . Required Skills & Qualifications: Bachelors degree in Computer Science , Information Technology , or related field. 36 years of experience in software testing and test automation . Proficiency in: Selenium , Appium , JavaScript Jenkins or other CI/CD tools Web application testing and performance testing Strong understanding of test automation frameworks , technical testing , and software development life cycle (SDLC) . Familiarity with version control systems (e.g., Git) and web technologies (HTML, CSS, JS). Preferred Qualifications: Experience with mobile testing (iOS/Android) using Appium. Knowledge of TDD/ATDD methodologies . Exposure to test reporting tools , API testing , or cloud-based test environments .

As a Senior Test Engineer in Perth, you will play a crucial role in an agile multi-disciplinary development team focused on advancing mine automation solutions. Your responsibilities will revolve around ensuring the thorough testing and acceptance of technical and functional requirements for autonomy projects before their delivery to stakeholders. This technical role will provide you with exposure to both hardware and software systems. Your key duties will include creating and maintaining various testing artifacts such as test cases, test scripts, test reports, and test plans. You will collaborate closely with product teams, customers, and key stakeholders to guarantee that the testing scope aligns with the technology requirements. Additionally, you will be tasked with identifying and resolving functionality errors and faults within established testing protocols and quality standards to ensure systems perform according to specifications. Key relationships and interactions for this role will involve internal teams such as Project Managers, Project Engineers, Engineering Leads, Product Managers, Site Stakeholders, Asset Management Operational teams, Maintenance teams, and Training teams. Externally, you will engage with OEMs, development partners, and contracting partners. Your primary actions will include testing and validating functional and technical requirements, working with the Engineering team to test, validate, and accept deliverables, creating manual and automation test cases, executing and documenting test cases, and communicating bugs to the engineering team. You will also provide subject matter expertise to stakeholders, support training teams, and assist onsite teams in adopting new projects in the field. Key accountabilities for this role will involve testing mobile autonomy products against agreed deliverables, writing test cases, creating automated tests, documenting all test results, and delivering materials to site technicians through on-the-job support and training.,

We are looking for a Junior+/Middle QA Engineer to join our international team in Ranchi, India and contribute to the development of our products. We seek individuals who are high-energy, lifelong learners, value work-life balance, and are committed to delivering their best to ensure the success of our customers. Responsibilities include following delivery objectives and tasks, being accountable for the quality assurance of the project, participating in planning & estimation, analyzing and enhancing requirements, conducting test design and execution activities, generating testing reports, monitoring test coverage, and preparing test cases for test automation. Daily communication with the team is also a key aspect of this role. The ideal candidate should have at least 1 year of experience in QA for mobile and web applications. Strong software testing experience, familiarity with concepts such as risk-based testing, understanding of project testing types, proficiency in creating test cases, bug reports, and test documentation, experience in API testing (REST), familiarity with requirement analysis, bug tracking systems, Proxyman or similar traffic tracking programs, knowledge of HTML, CSS, and Google development tools are required. Additionally, a willingness to enhance programming and test automation skills, intermediate English proficiency or above are necessary. Desired qualifications that would be a plus include knowledge and experience in Python, proficiency in SQL, and experience in technical testing (e.g. reading logs, SQL, XML, etc.). In return, we offer a competitive salary based on your professional experience, opportunities for career growth, a flexible work schedule, minimal bureaucracy, professional skills development and training programs, paid sick leaves and vacation days in addition to public holidays, corporate events, and the possibility to work remotely.,

Responsibilities: Operate HV testing equipment as per requirements. Conduct electrical, mechanical, and thermal tests on electrical items as per BIS/IEC/ASTM standards. Ensure calibration and upkeep of all testing apparatus as per NABL requirements.

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

We are seeking a QA Tester who can rigorously test everything we develop including custom code, Azure-based applications, Power Platform solutions (PowerApps, Power Automate, Power BI), and supporting services. The ideal candidate will ensure our solutions are bug-free, secure, performant, and user-friendly, meeting both technical specifications and business expectations. Key Responsibilities Test Planning & Strategy : Analyze business requirements, user stories, and technical specs to develop comprehensive test plans. Define testing scope, objectives, and deliverables for each project (manual and automated). Identify test data needs and prepare datasets for realistic testing. Testing & Validation : Conduct functional, integration, regression, smoke, and UAT testing across all developed features. Test custom code written in JavaScript, C#, Power Fx, SQL, or Azure Functions. Validate PowerApps, Power Automate Flows, Power BI Reports, Azure Logic Apps, and Azure Function Apps. Perform cross-browser, mobile, and accessibility testing (WCAG 2.1). Automation & Scripting : Develop and maintain automated test scripts using tools such as Selenium, Postman, Playwright, or Power Platforms test studio. Automate API testing for REST endpoints in Azure APIs or Power Platform connectors. Bug Tracking & Reporting : Document and report issues clearly using tools like Azure DevOps, Jira, or GitHub Issues. Collaborate with developers and business analysts to troubleshoot and resolve issues. Participate in sprint reviews and defect triage meetings. Performance & Security Testing : Use tools like JMeter, Azure Monitor, or Application Insights to test app performance. Work with devs to verify security standards and test common vulnerabilities. Documentation : Maintain detailed test documentation, test case repositories, and user acceptance criteria. Provide sign-off and quality assurance reports for stakeholders. Required Skills & Qualifications : 3+ years of QA experience with cloud and custom application testing. Strong experience with Microsoft Power Platform (PowerApps, Power Automate, Power BI). Familiarity with Azure services: Azure Functions, Logic Apps, Blob Storage, Azure SQL, Azure DevOps. Hands-on testing experience with REST APIs, custom connectors, and authentication flows (OAuth, Azure AD). Experience writing SQL queries for data validation. Experience with automated testing tools (Selenium, Postman, Playwright, etc.). Solid understanding of SDLC, Agile/Scrum, and CI/CD pipelines. Preferred Qualifications : Experience using Power Platform Test Studio or Regressive testing tools. Familiarity with YAML for PowerApps Source Code testing. Microsoft Certifications (PL-100, AZ-900, PL-400) are a plus. Background in DevOps pipelines, build/test automation. Soft Skills : Strong attention to detail and analytical thinking. Excellent communication and documentation skills. Self-starter with ability to work independently or within a cross-functional team. Problem solver with a passion for improving software quality. Benefits : Competitive compensation Flexible remote work options Opportunity to work on cutting-edge Microsoft technologies Growth opportunities in a fast-paced consulting environment

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

7+ years of experience in owning the quality of high scalable enterprise product. Strong experience in planning and implementing Technical testing- positive and negative, impact analysis. Strong experience in Java product testing who understands code structure and build test plans accordingly. Strong experience in White box, Performance, Integrity, Usability and database testing of enterprise product Strong experience in automated tools like Selenium. Independently set up system for performance measurement. Understands business workflows and functional aspects of performance of an application. Ensure and delivers strong user experience satisfaction. Very good Analytical Skills and problem-solving ability. Excellent communication skills are a must.

Job Details: Skill: SAP MM Experience: 6+ Years Location: - PAN INDIA Notice Period: Immediate Joiners Employee type : C2H Job Description: Minimum 6 Years of Relevant Experience MM The IT Development Specialist focuses upon the development of applications products in line with the technology roadmap and standards. The IT Development Specialist delivers development of programme logic for new applications products or analysis and modification of logic in existing applications (activities may also include elements of technical testing). Typically reports to the Senior IT Development Manager of the Head of Technology.

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation.

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

Technical BA/Testing Engineer What you will do Let’s do this. Let’s change the world. In this vital role you will be the Technical Business Analyst/Testing Engineer plays a crucial role in ensuring that software, systems and integrations meet quality standards and function as intended. This hybrid role requires a strong analytical approach, good communication skills, and a deep understanding of software development life cycles (SDLC), especially in agile environments. You will be responsible for gathering and analyzing business requirements, writing user stories, and developing and implementing test cases to ensure the quality of product delivery. This position involves a mix of business analysis and testing responsibilities, including both manual and testing. The role requires collaboration with development teams to ensure seamless integration and functionality. Roles & Responsibilities: Business Analysis: Collaborate with product managers, stakeholders, and developers to gather and analyze business and technical requirements. Translate business needs into detailed user stories, functional specifications, and acceptance criteria. Develop process flow diagrams, data flow diagrams, and supporting documentation to communicate functionality and workflows. Act as a liaison between technical teams and non-technical stakeholders to ensure alignment and shared understanding throughout the development lifecycle. Testing Engineering: Design, document, and implement comprehensive test plans, test cases, and test scripts based on business and system requirements. Perform various types of testing, including functional, regression, integration, unit, performance, and user acceptance testing (UAT). Work closely with software engineers to understand system architecture and behavior in order to develop effective test strategies. Conduct manual and automated testing to ensure system reliability, usability, and accuracy. Identify, document, and track system bugs, inconsistencies, and areas for improvement using tracking tools. Analyze testing outcomes and provide reports with insights and recommendations for issue resolution or enhancement. Participate in performance and load testing to validate system scalability and responsiveness under expected conditions. Support testing tool development and script maintenance to ensure testing coverage remains current and effective. Engage in technical discussions and code walkthroughs to provide feedback on functionality and implementation from a validation perspective. Ensure deliverables meet technical standards and align with business objectives and any relevant compliance or regulatory requirements. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Preferred Qualifications: Must-Have Skills Requirements Analysis & Documentation Ability to gather, analyze, and clearly document business and technical requirements through user stories, workflows, and specifications. Test Planning & Execution Skilled in designing and implementing detailed test plans and test cases across different testing types, including functional, integration, and unit testing. SQL & Data Validation Proficient in writing SQL queries to validate data, perform backend testing, and ensure data integrity across systems. Stakeholder Communication Good communication and interpersonal skills to effectively collaborate with developers, product managers, and non-technical stakeholders. Good-to-Have Skills: Basic knowledge of how different systems interact and exchange data, including the ability to work with interfaces or data exchange formats. General awareness of how automation can be used to streamline testing or repetitive tasks, even if not hands-on with specific tools. Comfort with iterative development processes and collaborating in multi-functional teams using frameworks like Agile or Scrum. Professional Certifications: SAFe® for Teams certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to handle multiple priorities successfully Team-oriented, with a focus on achieving team goals Shift Information: This position requires you to work a later shift and will be assigned to the second shift. Candidates must be willing and able to work during evening shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Introduction In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Designs and executes testing for applications and systems implemented using custom technologies Has deep skills in core testing, technical testing and business domain/processes to perform all the levels of testing Preferred technical and professional experience Functional, system integration, end to end across the application User acceptance testing using automation

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Appium.