Technical Support

About the Role:

We are looking for a skilled and customer-focused Technical Support Executive with a minimum of 2 years of experience in software technical support. The ideal candidate should have hands-on experience in MySQL and the ability to analyze and interpret data from dashboards to identify and resolve issues effectively.

Key Responsibilities:

• Provide technical support and troubleshooting assistance to end-users for software applications.
• Diagnose, investigate, and resolve software-related issues within defined SLAs.
• Utilize MySQL to run queries, extract data, and assist in identifying root causes of technical issues.
• Monitor and interpret system dashboards to identify anomalies, performance issues, and error trends.
• Collaborate with development and QA teams to escalate and resolve complex issues.
• Maintain detailed records of customer interactions, reported issues, and solutions in the ticketing system.
• Provide periodic reports and updates to stakeholders on issue status and resolutions.
• Participate in knowledge base creation and contribute to support documentation.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of experience in technical support for software products or SaaS applications.
• Proficiency in MySQL (ability to write and execute queries).
• Ability to read and analyze dashboards to identify issues or performance bottlenecks.
• Strong problem-solving and analytical skills.
• Excellent communication and customer-handling skills.
• Familiarity with ticketing systems and remote troubleshooting tools.

Job Type: Full-time

Pay: ₹16,474.10 - ₹37,969.41 per month

Work Location: In person