Technical Support / Support Engineer

Role Overview: As a Technical Support/Support Engineer at our company, you will be responsible for effectively identifying and resolving customer issues. Your role will involve clear communication and providing step-by-step support to clients. Additionally, you will be expected to manage multiple cases and deliver timely and accurate feedback while also creating and maintaining procedural documentation. Key Responsibilities: - Effectively identify and resolve customer issues - Communicate clearly and provide step-by-step support to clients - Manage multiple cases while delivering timely and accurate feedback - Create and maintain procedural documentation Qualifications Required: - Proficiency in computer use and troubleshooting Additional Company Details: Please note that previous experience in a technical support role, as well as strong attention to detail and proactive problem-solving skills, are considered nice-to-have qualifications for this position.,