Technical Support Executive

Trueline Solution is seeking exceptional individuals who will be an integral part of our team and contribute towards our collective growth. We value our employees and are committed to providing extensive training opportunities at all levels to support both personal and professional development. If you are enthusiastic about joining our team, we encourage you to explore our current job openings or directly submit your CV to hr@truelinesolution.com. We look forward to connecting with you. As a Technical Support Executive, your responsibilities will include: - Understanding client issues promptly and resolving them efficiently through various channels such as Live Chat, Email, Phone, and Remote software. - Demonstrating self-motivation and teamwork skills to effectively address client concerns. - Adhering to established policies and procedures while interacting with clients and providing accurate information. - Collaborating with team members for knowledge sharing, standardizing procedures, and ensuring consistent service delivery. - Maintaining detailed records of daily communications and successfully resolved issues. - Assisting customers in identifying software-related problems and recommending appropriate solutions. - Logging and documenting customer/employee inquiries for reference and tracking purposes. - Conducting software demonstrations for customers and updating self-help manuals for troubleshooting guidance. - Possessing a comprehensive understanding of the software used by customers and assessing their IT proficiency levels. - Demonstrating logical thinking skills and effectively managing challenging interactions with callers. - Utilizing strong communication, analytical, and problem-solving abilities to deliver high-quality support services. This is a full-time position with walk-in opportunities, offering a monthly salary range of INR 10,000 to 15,000. Proficiency in English is preferred, and candidates with at least 1 year of experience in customer service or technical support will be given preference. Additionally, a Bachelor's degree or BCA qualification is desirable. If you are a dedicated professional with a customer-centric approach, possess the required technical skills, and thrive in a fast-paced environment, we welcome you to apply for this rewarding role at Trueline Solution.,