Technical Support Executive

SKILLLABS RESOURCE SERVICES PRIVATE LIMITED

0 - 1 years

0 Lacs

mohali

Posted:2 days ago| Platform: Shine logo

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Skills Required

international bpo voice process fresher

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title

Location

Job Type

Qualification

Job Summary:

As a Technical Support Executive, you will be the first point of contact for our customers, providing assistance and resolving issues. You will be responsible for maintaining positive relationships with our customers by delivering high-quality support through various communication channels, including phone, email, and chat.

Key Responsibilities:

Respond to customer queries and issues through phone, email, and chat in a timely and professional manner.
Provide accurate and detailed product/service information to customers.
Handle customer complaints, provide appropriate solutions and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude at all times.
Record customer interactions and transactions in the system.

Skills and Qualifications:

Freshers are welcome
.
Excellent communication skills (both written and verbal).
Strong problem-solving and multitasking abilities.
A positive attitude with the ability to handle stressful situations calmly.
Good time management skills.

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