Technical Support Executive

We are looking for a detail-oriented and customer-focused Technical Support Executive to assist clients in resolving technical issues related to products and services. The ideal candidate will have excellent communication skills, basic technical knowledge, and the ability to troubleshoot problems efficiently while ensuring customer satisfaction. Candidates must have prior experience in International Voice Process.

Key Responsibilities:

Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Requirements:

• Graduates & Undergraduates are welcome.
• Mandatory: Minimum 1 year experience in International Voice Process. Candidates without this experience should not apply.
• Good understanding of computer systems, mobile devices, and networks.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Willingness to work in 5-day rotational shifts with 2 days rotational week-offs.

Benefits:

• Salary: ₹4.2 LPA + attractive incentives
• Cab facility (1-way) provided for convenience
• Opportunity to work with global clients and advanced technologies

How to Apply:
Send your updated resume to 9828666591

Job Type: Full-time

Pay: From ₹420,000.00 per year

Application Question(s):

• Do you have prior experience in International Voice Process within a Technical Support role?

Experience:

• Technical support: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Whitefield, Bengaluru, Karnataka (Preferred)

Work Location: In person