Technical Support Engineer

ViTrox is a design and manufacturing company that specializes in providing machine vision solutions for semiconductor and electronics packaging industries. Our cutting-edge products are designed to streamline manufacturing processes and detect product defects with unmatched speed and precision. As a globally recognized company with a diverse customer base, we are seeking a dedicated Technical Support Engineer to join our team and contribute to enhancing customer satisfaction. In this role, you will be responsible for: - Providing technical support to customers for setting up, maintaining, and troubleshooting vision inspection machine systems at customer sites - Conducting knowledge transfer sessions for customers and sales channel partners on system setup, maintenance, and troubleshooting techniques - Collaborating closely with the R&D Team to implement quality and design improvements based on customer feedback Key Qualifications: - Educational background in Science and Engineering, preferably in Electrical & Electronics, Mechatronics, Mechanical Engineering, Computer Science, or related fields - Prior experience in customer service and support for vision inspection machines is advantageous - Diploma holders with relevant work experience will also be considered - Customer-centric mindset with excellent communication skills - Must have own transport and be willing to travel when necessary - Ability to work flexible hours and respond promptly to technical challenges We welcome applications from fresh graduates who are eager to kickstart their careers in technical support and customer service. Career Level: Junior Qualification: Diploma Years of Experience: 1 year Job Type: Full-Time At ViTrox, we care about your overall well-being and offer a range of benefits to support you: - Physical well-being: Free lunch, sports facilities, gym access, etc. - Financial security: Bonuses, Share Grant Scheme, car loan interest subsidy, relocation allowance, etc. - Professional growth: Education Assistance Programme, training opportunities, etc. - Health benefits: Free medical insurance, hospitalization coverage, personal accident insurance, specialist consultations, optical/dental claims, etc. - Convenience: Free parking, in-house cafe, ATM services, etc. - Employee support: Compassionate leave, calamity leave, etc. - Employee happiness: Incentive company trips, etc. Join us at ViTrox and be a part of a dynamic team that values your contributions and well-being. Apply now and embark on a rewarding career in technical support and customer service.,