Technical Support Engineer

Veritas Software Technologies India Private Limited

2 - 10 years

12 - 14 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

automation networking linux data management data processing account management windows cisco technical support analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work with Cohesity customers to provide timely resolution to technical issues.
Use available tools to investigate and troubleshoot technical issues.
Record customer interactions, including investigation, troubleshooting, and resolution of issues.
Collaborate closely with Cohesity engineering and account management teams.
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions.
Provide the best experience possible for Cohesity customers.
Manage workload to ensure all customer issues are resolved in a timely manner.
Assist in the development of comprehensive and reusable self-service solutions for future incidents.
Develop knowledge base articles.

WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

BE/BTech in Computer Science (graduated in Jun/Jul 2026)

Troubleshooting & Problem-Solving: Ability to diagnose and resolve technical issues quickly.
Operating Systems Knowledge: Familiarity with Windows, macOS, and Linux.
Networking Basics: Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
Basic Scripting & Automation (optional but valuable): Knowledge of PowerShell, Bash, or Python.

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