Technical Support Engineer

Ruckus Networks

3 - 8 years

14 - 15 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

computer science networking data collection troubleshooting ccna operations virtualization technical support crm python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Adhere to the organization policies & respond proactively to alerts and incidents.
Provide on-call hours support as required.
Provide technical support to internal and external customers through Phone, Email, CRM and various other tools.
Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics. Participate in root cause analysis and post-mortem reviews for critical incidents
Document technical findings, standard procedures, and platform behavior for internal knowledge sharing
Assist in maintaining and troubleshooting cloud-based infrastructure (AWS/GCP/Azure) supporting the product
Work with geographically dispersed cross functional team.

Required Qualifications for Consideration:

Bachelor s degree in Computer Science, Electronics, Networking, or related discipline
Upto 3 years of relevant experience in technical or network/system support roles
Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plus
Knowledge of
network monitoring tools
(e.g., PRTG, Zabbix, SolarWinds, Elastic, Grafana, Prometheus) a plus
Knowledge of virtualization platforms such as VMware vSphere/ESXi, KVM, or Hyper-V for managing virtualized infrastructure
Familiarity with
headend systems
used in cable or IPTV environments a plus
Exposure to cloud platforms such as AWS, GCP, Azure or Private Data Clouds
Basic understanding and working knowledge of containerization and orchestration technologies such as Docker and Kubernetes
Basic Scripting knowledge (e.g., Python, Shell, Bash) to automate log or data collection from various systems and network entities will be plus.

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